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a public sector agency needs to build an Experience Cloud template for channel sales workflows. The agency will be recruiting and onboarding associates for issuing licenses for alcohol and beverage distribution. Then key requirement is to be able to easily configure lead distribution, deal registration, and marketing campaigns. Which Experience Cloud template should they use?
A large government agency is looking to transform its legacy systems using Salesforce. The agency routinely disperses loans to small and medium businesses using a public portal and the number of users can scale up to more than 100 million in the future. The agency is planning to use Experience Cloud to build this public portal. Considering the number of users, what license types should they consider using?
A public sector agency is leveraging the Business Rules Engine for its Licensing & Permitting implementation. The agency needs to allow multiple permits for a single application, and the permit fee is calculated based on the type of permits selected. Which two steps would a technical consultant use to address this use case?
A public sector agency recently implemented Public Sector Solutions for Licenses, Permits, and Inspections. The agency now wants to enable analytics to gather key metrics on the number of licenses issued, the number of permits revoked, and the number of inspections made per month. The agency has enabled analytics by turning on the 'Enable CRM Analytics' setting. The agency wants to set up administrator users who will create and manage the Analytics for Licenses, Permits, and Inspections app. What two permission sets are required to set up the administrator users for analytics?
A government agency recently implemented Inspections Management, but the internal users want an easier way to generate Visits. Currently, the users must navigate to the Related List tab on an Application, scroll to the Visits* related list and click 'New.' The users also have lo manually fill all of the fields when creating the Visit record. What is the recommended approach for creating a better user experience when creating a Visit?
The employee object has to be linked to the person account to use the Public Sector data model with the Employee data model. How should the employee object be linked with other objects?
A customer has specific steps/tasks that need to be performed every time a new Business License Application comes in. The following actions must be completed: *The applicant must upload an image of their driver's license *The license reviewer must perform a background check within five business/working days *The license reviewer must enter the background check results into an external system manually within two business days of completing the background check *The license reviewer must provide a recommendation to the approver to approve/reject the application & submit it for review *The license reviewer may add additional steps/tasks for a particular application as needed Which statement is true regarding Action Plan Templates relative to the business requirements above?
A customer wants to implement a customer community. Authenticated users will be able to log cases, manage their account and contact information, and apply/view their grant applications. What two security settings should be configured to ensure the community is secure and no extra information is available to the authenticated community users?
The Department of Disaster Assistance has received the approval to fund government agencies if a disaster occurs in their region. what is the best solution to capture the fund-related requirements, objectives, and supporting documents?
The City of Snaxboro has implemented CRM Analytics for Public Sector but keeps getting an error message when creating the Analytics (or the Licensing. Permits, and inspections app. They have verified that their users have the appropriate permission sets assigned. What is the most probable cause for the error message?

Question 34 - Certified Public Sector Solutions discussion

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A customer has specific steps/tasks that need to be performed every time a new Business License Application comes in. The following actions must be completed:

*The applicant must upload an image of their driver's license

*The license reviewer must perform a background check within five business/working days

*The license reviewer must enter the background check results into an external system manually within two business days of completing the background check

*The license reviewer must provide a recommendation to the approver to approve/reject the application & submit it for review

*The license reviewer may add additional steps/tasks for a particular application as needed

Which statement is true regarding Action Plan Templates relative to the business requirements above?

A.
An action plan template can be created (or the business license application object, and a document checklist item for the Image upload can be created
Answers
A.
An action plan template can be created (or the business license application object, and a document checklist item for the Image upload can be created
B.
The reviewer users cannot create their own tasks within a predefined action plan template
Answers
B.
The reviewer users cannot create their own tasks within a predefined action plan template
C.
Action plans cannot have tasks with due dates dependent upon prior tasks within the action plan
Answers
C.
Action plans cannot have tasks with due dates dependent upon prior tasks within the action plan
D.
A document checklist item for an action plan template cannot be created
Answers
D.
A document checklist item for an action plan template cannot be created
Suggested answer: A

Explanation:

An action plan template can be created for the business license application object, and a document checklist item for the Image upload can be created is a true statement regarding Action Plan Templates relative to the business requirements above. An action plan template is a predefined set of tasks and subtasks that can be applied to records such as cases or permits. An action plan template can be created for any custom or standard object that supports activities, such as the business license application object. A document checklist item is a type of task that can require users to upload documents or images as part of an action plan template.

Reference: https://help.salesforce.com/s/articleView?id=psc_admin_setup_action_plan_templates.htm&type=5&language=en_US

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asked 23/09/2024
Chien-Chung Chen
36 questions
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