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Question 3 - Certified Sales Representative discussion

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A customer has questions about the features of one product they are evaluating.

What is the first step the sales representative should take to address this?

A.
Supply product references.
Answers
A.
Supply product references.
B.
Schedule new product demo.
Answers
B.
Schedule new product demo.
C.
Dispatch service technician.
Answers
C.
Dispatch service technician.
Suggested answer: A

Explanation:

Supplying product references is the first step that the sales rep should take to address a customer's questions about the features of one product they are evaluating. Product references are testimonials or case studies from existing customers who have used the product and can vouch for its features and benefits. Product references help to answer questions, provide proof points, build trust and credibility, and influence purchase decisions.

Reference: https://www.salesforce.com/resources/articles/customer-stories/#customer-stories-definition

asked 23/09/2024
Hydir Sherbini
26 questions
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