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Which sales quota measurement focuses on the end result rather than the relationship with the customer?
A sales representative recently closed a deal and wants to measure how likely the customer would be to recommend the product. Which measurement should the sales rep use?
A sales representative delivers a proposal and checks in with the prospect on the perceived value and alignment. At which stage are they in the sales process?
A sales representative wants to improve the overall health of their pipeline. Why is it important to take a strategic approach to prospecting?
How should a sales representative identify and generate new additions to the pipeline?
When assigned a new sales territory, what is the first step to prioritizing selling efforts?
A customer experiences issues with a product after the sale is complete. The sales representative and service team were not able to resolve the issue. What is the best course of action in this scenario?
A sales representative just closed a deal and wants to make sure the customer is set up for success. How can the sales rep ensure the customer has a great experience with the product?
A sales representative receives an objection and encourages the customer to elaborate on their hesitation and responses. Which type of questions are they leveraging?
A sales representative clarifies how a specific customer will benefit from the solution proposed. Which part of a solution unit is the sales rep using?

Question 28 - Certified Sales Representative discussion

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A sales representative just closed a deal and wants to make sure the customer is set up for success.

How can the sales rep ensure the customer has a great experience with the product?

A.
Share other customer success stories.
Answers
A.
Share other customer success stories.
B.
Recommend additional products and services.
Answers
B.
Recommend additional products and services.
C.
Provide timely support and training.
Answers
C.
Provide timely support and training.
Suggested answer: C

Explanation:

Providing timely support and training is one of the best ways to ensure the customer has a great experience with the product. Support and training help the customer to use the product effectively, efficiently, and confidently, as well as to troubleshoot any issues or challenges they may encounter. Support and training also help to build trust, loyalty, and retention with the customer.

Reference: https://www.salesforce.com/resources/articles/customer-service/#customer-service-tips

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asked 23/09/2024
Carlos Eduardo Araujo Fonseca
38 questions
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