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Question 65 - Certified Service Cloud Consultant discussion

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Which search mechanism should be used to find case comments from within the lightning service console?

A.
Search utility component
Answers
A.
Search utility component
B.
Comment search component
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B.
Comment search component
C.
Comments list view
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C.
Comments list view
D.
Global search
Answers
D.
Global search
Suggested answer: D

Explanation:

Global search is a search mechanism that allows users to find records and information across multiple objects and fields in Salesforce. Global search can be used to find case comments from within the Lightning Service Console by entering keywords in the search box and selecting Case Comments from the drop-down list. Users can also filter the search results by fields such as case number, case owner, or comment date. Verified

Reference:Service Cloud Consultant Certification Guide & Tips, Find What You Need with Search

asked 23/09/2024
Ali Alaqoul
43 questions
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