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Question 98 - Certified User Experience Designer discussion

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Cloud Kicks (CK) wants to determine whether or not the Experience Cloud site it is launching is intuitive. CK's UX Designer is going to conduct a usability study.

What shouldbe one of the first steps when planning this study?

A.
Define the goals of the study.
Answers
A.
Define the goals of the study.
B.
Design changes to the site.
Answers
B.
Design changes to the site.
C.
Design the information architecture.
Answers
C.
Design the information architecture.
D.
Analyze the results of the study.
Answers
D.
Analyze the results of the study.
Suggested answer: A

Explanation:

A usability study is a method of evaluating how easy and intuitive a product or service is to use by observing real users performing specific tasks. It can help identify usability issues, user needs, and user satisfaction. One of the first steps when planning a usability study is to define the goals of the study, which are the questions that the UX designer wants to answer or the hypotheses that they want to test. The goals of the study will guide the selection of the participants, the tasks, the metrics, and the methods of the study. For example, if the goal of the study is to find out how users navigate the Experience Cloud site, the UX designer might choose to use a task-based usability test with eye-tracking and think-aloud techniques.Reference:

: User Experience Designer Certification Prep: Module 4: Analyze User Research Data

: User Experience Designer Certification Prep: Module 6: Validate User Interfaces

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asked 23/09/2024
soufiane chafik
40 questions
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