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A UX Designer wants to adopt scalability and consistency by no longer hard-coding values in designs, such as hex values for colors and pixel values for spacing. What should be used or created to leverage named entities that apply design attributes to components and applications?
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Question 99 - Certified User Experience Designer discussion

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Cloud Kicks' support agents needto interact with customer information stored in several different objects when handling cases submitted from their web form.

In which two ways could the agent experience be made more efficient? Choose 2 answers

A.
Open links in new windows when agents click on details from case widgets.
Answers
A.
Open links in new windows when agents click on details from case widgets.
B.
Use Salesforce Flow to help complete fields required for case closure.
Answers
B.
Use Salesforce Flow to help complete fields required for case closure.
C.
Design custom Lightning Web Components for the customer to complete.
Answers
C.
Design custom Lightning Web Components for the customer to complete.
D.
Complete relevant information about the customer using Lightning Record Pages.
Answers
D.
Complete relevant information about the customer using Lightning Record Pages.
Suggested answer: B, D

Explanation:

To make the agent experience more efficient when handling cases submitted from their web form, two possible ways are to use Salesforce Flow and to complete relevant information about the customer using Lightning Record Pages. Salesforce Flow is a tool that allows the designer to automate business processes by creating guided, visual workflows. Flows can help agents to complete fields required for case closure by providing them with screens, logic, and actions that guide them through the process. Lightning Record Pages are customizable layouts that display information about a specific record, such as a case or a customer. Record pages can help agents to access and update relevant information about the customer using components, tabs, and related lists. Record pages can also be personalized for different profiles, roles, and app contexts.Reference: : Flow Builder | Salesforce Help : UX Designer Certification Prep: Designing with Flow Builder | Trailhead : Lightning Record Pages | Salesforce Help : UX Designer Certification Prep: Designing with Lightning Record Pages | Trailhead

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asked 23/09/2024
ML MASANE
46 questions
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