Cloud Kicks' digital support representatives have different needs and requirements for Knowledge articles than customers. Customers need to see:* Some Knowledge articles, not all* Articles organized in different categories* Different fields than support representativesWhich consideration should be made when determining how to present Knowledge articles to each audience?

Page layouts or permissions can display only the fields needed for each audience.

Separate articles should be written for each audience, with only relevant information.

Page layouts or permissions can display only the fields needed for each audience.

Topics within a customer site must be organized the same as internal data categories.

Cloud Kicks plans to release a new Salesforce product to its employees, who all have different backgrounds and experience levels within Salesforce.Which onboarding design best practice would best support the product release?

Identify the message, audience, and purpose for content.

Provide written help documentation as the single source of truth for learning about new features.

Identify the message, audience, and purpose for content.

Create pop-ups to give users a full visualization of a product.

Cloud Kicks is planning to build a custom Lightning Web Component (LWC) that needs to be implemented quickly.Where should the team go to explore Lightning component code, documentation, and specifications?

A Components Library on developer.salesforce.com is item for later review.

Salesforce Extensions for V5 Code

A Components Library on developer.salesforce.com is item for later review.

A UX Designer wants to conduct customer interviews as part of discovery research.Which best practice should be followed while conducting these interviews?

Engage in a friendly and informal way.

Ignore vague or general answers.

Engage in a friendly and informal way.

Analyze findings in the moment.

Which goal would be important in undertaking a Consequence Scanning exercise before launching a new product?

Reframe the product objectives from multiple, diverse perspectives.

Encourage team well-being through collaboration.

Identify the best angle for positive launch press coverage.

Cloud Kicks (CK) has identified that its individual agents send out messaging and communication that is often not aligned with the company's overall branding and communication style.Which Salesforce solutions should be implemented to help CK deliver consistently branded content at every touchpoint?

A Distributed Marketing and Journey Builder

Cloud Kicks (CK) has been tracking the details of its storage facilities in an Excel sheet, where each facility is represented as a row and the details about each facility are represented by columns.How should CK store this information in Salesforce?

Objects to represent storage facilities and fields to store facility details

Objects to represent facility details and fields to store storage facilities

Objects to represent both storage facilities and facility details

Objects to represent storage facilities and fields to store facility details

Cloud Kicks (CK) allows its partners to manage leads and opportunities. CK's relationship manager has requested that partners are able to quickly browse and see their opportunities segmented by key attributes:If the opportunity is closing within 2 weeks If it is valued at more than $100,000Which approach should be used in Experience Builder to enable this?

Configure a pre-filtered opportunity list view for each key attribute with the partner group.

Create a custom Lightning Web Component using a data table for each key attribute.

Allow each user to create a filter for each key attribute and link to the opportunities list view.

Configure a pre-filtered opportunity list view for each key attribute with the partner group.

A UX Designer is hired to help create a brand new app for the AppExchange with a human-centered approach.Which strategy will most likely strengthen employee relationships the most?

Invite employees from different departments and create a journey map together.

Create a first draft in a design team and then share it for feedback with employees.

Send an anonymous survey to collect ideas from across the whole company.

Invite employees from different departments and create a journey map together.

Cloud Kicks requires a custom image to be added to a record detail page, making it easier for the company to visually identify its current membership level.Which platform tools should be used to achieve this requirement?

A Formula Field, Static Resource, and Object Page Layout

Image Field, Dynamic Form, and Lightning Record Page

Lightning Components, SLDS Icons, and Compact Layouts

Cloud Kicks requires a custom image to be added to a record detail page, making it easier for the company to visually identify its current membership level.Which platform tools should be used to achieve this requirement?

A Formula Field, Static Resource, and Object Page Layout

Image Field, Dynamic Form, and Lightning Record Page

Lightning Components, SLDS Icons, and Compact Layouts

A Sales team is having trouble interacting with Contact records in Sales Cloud. They cannot find the information they need, and many of the visible record fields are not relevant to sales activities. On top of that, they complain the page load time is very long.Which approach should be recommended to improve their experience?

Run the Salesforce Optimizer App to identify fields not in use.

Move all unused fields to a separate section at the bottom of the page.

Implement In-App Guidance to help users focus on the most important fields.

What is the relationship between inclusive design and accessible design?

Inclusive design is a methodology and accessible design is based on guidelines.

Accessible and inclusive design are both methodologies based on guidelines.

Inclusive design is a methodology and accessible design is based on guidelines.

Accessible design is a methodology and inclusive design is focused on the outcome.

Which feature is provided in the Salesforce Lightning Design System (SLDS) for designers and developers?

Semantic and accessible component markup

A library of Lightning Web Components

Semantic and accessible component markup

ES6 JavaScript modules and plugins

Cloud Kicks (CK) has a new Portal landing page built with Experience Builder. Upon review, CK does not think the company's brand experience is translated into the user experience; however, CK does confirm the Theme was set up correctly.Which additional UX elements should be reviewed to influence the brand experience?

Visual, Content, and Interaction Design

Visual Design, Harmony, and Responsiveness

Visual, Content, and Interaction Design

Shapes, Interaction Design, and Typography

Cloud Kicks is incorporating Relationship Design principles into its business model and customer offerings wherever possible.Which principle would represent their company strategy?

Prioritizing engagement over number of impressions

Reframing products in terms of outputs over outcomes

Prioritizing engagement over number of impressions

Highlighting product benefits over uncovering customer needs

A UX Designer wants to communicate the value of diversity, inclusion, and equality in design.Which business outcomes represent these values?

Economic growth, greater market share, and less employee turnover

Inclusive recruitment, lower market share, and less employee turnover

Economic growth, greater market share, and less employee turnover

Critical investing, more employee turnover, and greater market share

Cloud Kicks has identified a Trusted Advisor persona as their primary focus for the next iteration.Which key business process defining their work should be analyzed to make sure the delivered experience fits their needs?

Maintaining relationships with existing customers

Managing sales pipeline and forecasting

Customizing and administering Salesforce

How would a UX Designer differentiate between voice and tone?

Voice reflects personality, and tone Is the way in which one speaks.

Voice reflects frequency and tone is one's pitch.

Voice is how one speaks, and tone reflects personality.

In which way could the usability of accordion elements be improved in a mobile environment?

Expand the first section by default.

Use the Back browser button to collapse content.

Move an expanded section to the top of the screen.

Expand the first section by default.

A UX Designer at Cloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience.How should the designer help mitigate pushback from developers?

Work together on setting up UX Indicators.

A Share research notes from previous projects with them.

Get buy-in from the development lead first and let them persuade others.

Work together on setting up UX Indicators.

Cloud Kicks wants to drive engagement on its website.Which Salesforce feature should boost B2C engagement?

Marketing Cloud Personalization

Marketing Cloud Account Engagement

A UX Designer wants to customize the end user's Salesforce app experience.Which administrative capability should be used for mobile navigation menu setup?

Menu tabs can be Visualforce and Lightning pages.

Menu tabs can be based on different user types.

Menu tabs visibility is based on user location.

Menu tabs can be Visualforce and Lightning pages.

Cloud Kicks' development team is working on the build of a new custom component using VS Code. They often have new CSS classes and properties conflicting with the Salesforce Lightning Design System (SLDS),What should simplify working with SLDS in Lightning Components?

Install SLDS Validator extension for VS Code

Install SLDS creator from AppExchange

Install SLDS Validator extension for VS Code

Install Lightning Design System Plugin for Sketch

What would it mean for the user when designing perceivable content?

The content should be presented in a way that can be convertible between different formats.

The content should only be presented In a visual format.

The content should only be presented In an audio format.

The content should be presented in a way that can be convertible between different formats.

Cloud Kicks' Sales team needs In-App Guidance for key functions and processes so they can maximize their time.In which way should a UX Designer customize the Salesforce Help Menu to meet this request?

Show a site map of all the content.

Create a docked prompt based on new feature rollouts.

Provide links to external resources, such as training videos or a company dictionary.

Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performing as anticipated.In what way could confirmation bias be avoided?

Ask open-ended questions staying away from questions regarding feelings.

Allow the user to explore the application without specific questions regarding which tasks to perform.

Ask open-ended questions staying away from questions regarding feelings.

Ask specific questions about known pain points to confirm your hypothesis.

Salesforce Certified User Experience Designer Practice Test 5

It is recommended to carefully consider which demographic data and for what purpose is fed into an AI model.

Which reason explains this?

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Salesforce Certified User Experience Designer Practice Test 5

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Salesforce Certified User Experience Designer Practice Tests

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