A developer is creating a Lightning Web Component (LWC) and wants to make sure the visual experience is consistent with Cloud Kicks' branding. The developer asks their UX Designer about the Salesforce Lightning Design System (SLDS) stylinghooks.How should the designer describe them?

They use custom CSS properties to easily style base and custom components.

They use standard CSS properties to directly style HTML elements.

They use standard CSS properties to easily style base and custom components.

They use custom CSS properties to directly style HTML elements.

They use custom CSS properties to easily style base and custom components.

A UX Designer is considering the design of arecord creation screen for the custom object Appointment.Appointment records have to record types: Virtual and In-Person, Virtual appointments may have different virtual meeting software options, each with fields specific to it.Which two considerations should be made when creating this record using Dynamic Forms?Choose 2 answers

The use of tabs when creating the record is not allowed.

Fields can be organized into sections.

The use of tabs when creating the record is not allowed.

The form will not be available on mobile devices.

All software option sections of the form will always bevisible.

Fields can be organized into sections.

Which two UX design principles are key to creating excellent mobile user experiences?Choose 2 answers

Consistency. across device experiences

Prioritization of content and UI elements on the screen

Removal of all images for faster load times

Increase the need fortyping with the onscreen keyboard

Consistency. across device experiences

Prioritization of content and UI elements on the screen

A UX Designer needs to restyle a Lightning Experience model to meet brand guidelines.Which two steps should the designer take?Choose 2 answers

Find theappropriate component blueprint.

Configure properties in App Builder.

Find theappropriate component blueprint.

Cloud Kicks hired a UX Designer to help create a form for a wide group of users. After receiving that final requirement, the designer realizes there are too many fields.What could improve form readability?

Add section headers to visually separate fields into groups.

Improve form security by adding a challenge-response test.

Create a three-column grid to reduce the form length.

Replace field labels with placeholder text.

Add section headers to visually separate fields into groups.

Cloud Kicks has requested feature enhancements as a result of user acceptance testing.In which three ways could the changes be effectively analyzed and implemented?Choose 3 answers

Determine the change in scope and impact of each enhancement request.

Reduce unexpected results by configuring and testing in & sandbox.

Create a prioritization list and perform a feasibility analysis.

Determine the change in scope and impact of each enhancement request.

Develop and deploy all enhancement requests before going live.

Reduce unexpected results by configuring and testing in & sandbox.

Deploy enhancements with the feature and adjust scope accordingly.

Create a prioritization list and perform a feasibility analysis.

During discovery, a UX Designer finds that most sellers like the idea of using the utility bar for easy access and productivity.Which three standarduse cases could be recommended for using the utility bar to enhance the user experience? Choose 3 answers

Perform common tasks without navigating away from page

Access to view a list of records favorited for quickaccess

Access at any time to a customized set of items specific to an app

Quick access to Lightning Dialer

Perform common tasks without navigating away from page

Access to view a list of records favorited for quickaccess

Access to a consistent custom help menu across the org for all users

Access at any time to a customized set of items specific to an app

A branding and marketing team wants to customize the theme in the externalcustomer support site to match the style guide requirements?What should be the recommended next step?

Configure the Experience Builder Theme panel.

Create a custom-scoped CSS style sheet.

Configure the Experience Builder Theme panel.

Override conflicting Salesforce Lightning Design System (SLDS) styles.

Cloud Kicks (CK) is building a new community portal using Experience Cloud. CK's Designer is asked to provide examples of out-of-box functionality that will make for great customer enagement.In which three Ways Could CK's customers engage?Choose 3 answers

Endorsement of skills and expertise

Cloud Kicks (CK) wants to determine whether or not the Experience Cloud site it is launching is intuitive. CK's UX Designer is going to conduct a usability study.What shouldbe one of the first steps when planning this study?

Design the information architecture.

Analyze the results of the study.

Cloud Kicks' support agents needto interact with customer information stored in several different objects when handling cases submitted from their web form.In which two ways could the agent experience be made more efficient? Choose 2 answers

Use Salesforce Flow to help complete fields required for case closure.

Complete relevant information about the customer using Lightning Record Pages.

Open links in new windows when agents click on details from case widgets.

Use Salesforce Flow to help complete fields required for case closure.

Design custom Lightning Web Components for the customer to complete.

Complete relevant information about the customer using Lightning Record Pages.

A UX Designer has been asked to optimize a Lightning app for screen reader-assisted accessibility.How should the page be optimized?

Use accordions to organize components.

Switch to a Lightning Console layout.

Place components in adjacent tabs.

Stackcomponents on the same page.

Use accordions to organize components.

Which document should be the source of truth for consistency when implementing a company's brand on Salesforce?

Salesforce Lightning Design System

A UX Designer is designing a Service Cloud implementation for service representatives who should be able to view the history of cases that a specific customer has submitted.Which hierarchy of information should the representative go through to view that list?

All Accounts > Account Detail > Contact Detail > Case Related List

All Contacts > Contact Detail > Account Detail > Case Related List

All Contacts > Contact Detail > Case Related List > Account Detail

All Cases > Case Detail > Contact Detail > Account Related List

All Accounts > Account Detail > Contact Detail > Case Related List

The Client Service team at Cloud Kicks is having issues when editing an order record. The validation rule returns a top-of-page error indicating two other fields must be provided to validate and save the order changes.How should they efficiently find the correct fields?

Replace the top-of-page validation with two field validations, assigning the respective fields.

Make sure the required field names are added to the top-of-page error message.

Replace the validation rule with help text informing the businessrequirement.

Replace the top-of-page validation with two field validations, assigning the respective fields.

Remove the validation rule completely and provide training about order changes.

Cloud Kicks wants its users to know when a new feature is enabled or available with a short video explaining the new feature.What should be recommended?

Docked prompt using In-App Guidance

Utility bar with embedded video

Which two steps should a UX Designer take to create and deliver responsible andtransparent AI technology? Choose 2 answers

Document model cards to clarify intended context and use cases.

Provide clear explanations of AI predictions or recommendations.

Collect as much data from the user as possible for a catered experience.

Design AI that is seamless enough so the user does not notice.

Document model cards to clarify intended context and use cases.

Provide clear explanations of AI predictions or recommendations.

What are two benefits of inclusive design?Choose 2 answers

Reducing friction for users in achieving their goals

Removing the need for 508 compliance

Reducing friction for users in achieving their goals

Tailoring a solution to one type of user

Cloud Kicks wants to plan out the strategy for an upcoming discovery phase.Which three practices should be considered?Choose 3 answers

Establish the research plan and timeline.

Understand the problem before moving tosolutions.

Consider platform-based before custom solutions.

Establish the research plan and timeline.

Understand the problem before moving tosolutions.

Determine user acceptance criteria.

A developer is creating a Lightning Web Component (LWC) and wants to make sure the visual experience is consistent with Cloud Kicks' branding. The developer asks their UX Designer about the Salesforce Lightning Design System (SLDS) styling hooks.How should the designer describe them?

The use custom CSS properties to easily style case and custom component.

They use standard CSS properties to directly style HTML elements.

They use standard CSS properties to easily style base and custom components.

They use custom CSS properties to directly style HTML elements.

The use custom CSS properties to easily style case and custom component.

Cloud Kicks (CK) wants to adopt a human-centered design process in the redesign of its Salesforce journeys and processes.In which order should CK's UX Designer undertake the steps of this process to achieve maximum impact?

Observation > Ideation > Prototyping > User Feedback > Iteration > implementation

Ideation > Iteration > Prototyping > Implementation > User Feedback > Observation

Observation > Ideation > Prototyping > User Feedback > Iteration > implementation

Prototyping > Iteration > Observation > Ideation > Implementation >User Feedback

Implementation> Observation > User Feedback > Prototyping > Ideation > Iteration

A UX Designer is using the human-centered design approach to redesign a portal that medical staff use to report on patient demographics.Which activity should come first in the process?

Observing the medical staffwhile they use their existing portal

Estimating the cost to complete development of the portal

Writing technical requirements for how the portal should function

Designing a mockup of how the new portal will look

Salesforce Certified User Experience Designer Practice Test 3

Question 1 / 40

A UX Designer wants to plan and communicate the intended page layouts of a community portal.

Which tool should they use?

Journey Mapping

Wireframes

Personas

Process Flows

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Salesforce Certified User Experience Designer Practice Test 3

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Salesforce Certified User Experience Designer Practice Tests

Practice Tests