A UX Designer is going to create a custom app for a new team of service agents.Which three parts of the user interface could be customized?Choose 3 answers

Tabs within the apps's navigation bar

Details to be shown in the records highlights panels

Tabs within the apps's navigation bar

Relationship between standard objects

Details to be shown in the records highlights panels

A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK's service representatives.The service representatives work on multiple support cases hour, accessing them viaqueues, calls, or live chat.Which console navigation feature would NOT be relevant to the designer recommendation?

Service representatives with lower resolution monitors will have a better user experience.

More than one detail item can be open at a time.

Multiple subtabs can be beneath a single parent record.

A split list of recordsand individual record detail can see on the same screen.

Service representatives with lower resolution monitors will have a better user experience.

Cloud kicks wants to hire a deal closer.Which three activities wouldsomeone in this role do each day?Choose 3 answers

Update existing prospect and customer records.

Log activities such as calls, emails, and notes.

Review and work through their list of leads or opportunities.

Update existing prospect and customer records.

Log activities such as calls, emails, and notes.

Review and work through their list of leads or opportunities.

Customize and administer Salesforce.

In which two ways could the usability of accordion elements be improved in a mobile environment?Choose 2 answers

Only allow users to open one selection at a time.

Nest an accordion inside of another

Use the ''back'' browser button to collapse content

Only allow users to open one selection at a time.

W UX wants to customer the end user's Salesforce app experience.Which two administrator capabilities should be used for mobile navigation menu setup?Choose 2 answers

Navigation items are configure in the Salesforce Navigation Setup mode.

Visualforce pages and Lightning pages can be included

Tab visibility is dependent on the location of the user.Different menu configurations can be set for different types of users.

Navigation items are configure in the Salesforce Navigation Setup mode.

Visualforce pages and Lightning pages can be included

Cloud Kicks' Sales team needs in-App Guidance for key functions and processes so they can maximum their time.In which three ways should a UX Designer customize the Salesforce Help Menu to meet this request/Choose 3 answers

Add links to printable tipsheets or training videos.

Create a just-in-time pop-up content based on new feature rollouts.

Provide access to specific Trailhead or MyTrailhead content.

Provide the user with asite map of all the content.

Add links to printable tipsheets or training videos.

Create a just-in-time pop-up content based on new feature rollouts.

Provide access to specific Trailhead or MyTrailhead content.

Add links to a company dictionaryor glossary of key terms.

Cloud Kicks wants to modify one of its custom Lightning Web Components so that itsadministrators can change the look and feel depending on what type of Lightning page is used in.Which feature should be recommended?

CSS loaded as a static resource

Which visual design elements should be used in corporate style and branding guidelines?

A/BTesting, Heuristics, Dairy Studies

Sketching, Wireframes, Storyboards

User Stories, Scenario, UX Reviews

A UX Designer atCloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience.How should the designer help mitigate pushback from developers?

Ask a manager or superior to doit.

Let them know the designer is the expert.

Hand them a printout of the design

Cloud Kicks wants to apply branding to its current Salesforce org, currently using Lightning Experience. The look and feel must follow company design guidelines.Which declarative design properties should be used to achieve this?

Create a custom Theme in Themes and Branding, selecting logo, brand colors, and images.

Design a custom Branding set in use interface, selecting a logo,colors, and font type.

Develop a custom Layout in user interface, attaching a new stylesheet in static resources.

Choose one of the built-in Salesforce themes that closest matches the design guidelines

What would it mean for the user when designing perceivable content?

The content should only be visible.

The content should not be visible to all senses.

The content should only be audible.

A UX Designer is in the process of designing a new page layout for a custom object in Salesforce.How should the designer ensure thebest end-user experience?

Group similar fields using sections.

Include all potentially useful fields.

Make field labels and API names identical.

Group similar fields using sections.

Which two consideration should be made when conducting a Consequence Scanning workshop?Choose 2 answers

Consider design ramifications to prevent misuse and protect communities.

Bring together a cross-function group with varied experiences.

Consider design ramifications to prevent misuse and protect communities.

Prioritize marketing opportunities when designingfeatures of a product.

Bring together a cross-function group with varied experiences.

Examine a product for potential inclusivity after it has been built

Which criteria should the designer consider when selecting users for testing?

Traits similar to customer personas

Traits dissimilar to customer personas

Traits similar to friends and family

Traits similar to customer personas

traits of the most common demographic and ability

Cloud Kicks needs functional components thatwill be used on many pages. The components need to be consistent with the look and feel of Lightning Experience.What does the Salesforce Lightning Design System (SLDS) provide that will ensure consistency?

Experience Lightning Components

A Development team is not valuing the results of a usability testing session.How should acceptance of the results be increased?

Invite team members to observe usability sessions.

Include links tobest practice artides for each finding.

Invite team members to observe usability sessions.

The Development team can perform script testing.

Create a new prototype to demonstrate improvement.

A UX Designer wants to explore sample code for Lightning components and see how changing to code affects the visual appearance in real time, without deploying any code to a Salesforce org.Whichtwo resources should help accomplish this?Choose 2 answers

Lightning Design System Website

Lightning Web Component Recipes App

Develop Center's Lightning Component Library

Cloud Kicks(CK) is incorporating Relationship Design principle into its business model and customer offerings wherever possible. Choose 3 answers

Prioritizing Innovation over copying the competition

Reframing products in terms of user value over features and functions

Uncovering customer needs over broadcasting product benefits

Prioritizing Innovation over copying the competition

Releasing Salesforce updates in managed packages over unmanaged packages

Reframing products in terms of user value over features and functions

Prioritize engagement number of impressions

Uncovering customer needs over broadcasting product benefits

A UXDesigner is asked to design a new application built on Salesforce.What should be their first step?

Become familiar with theSalesforce Lightning Design System (SLDS) component blueprints.

Create branding sets for each audience using Experience Builder.

Find and review relevant AppExchange packages.

Become familiar with theSalesforce Lightning Design System (SLDS) component blueprints.

Design a series of custom web component for the app.

The UX Designer at Cloud Kicks is considering using a custom Lightning component to fulfill a specific business requirement.Which two best practices should be considered?Choose 2 answers

Find the dosest Salesforce Lightning Design System (SLDS) Blueprint to help inform the custom Lightning component.

Exhaust the list of available base Lightning component in the component Library.

Prioritize Aura markup even if there is a Lightning Web Component (LWC) available.

Find the dosest Salesforce Lightning Design System (SLDS) Blueprint to help inform the custom Lightning component.

Create HTML markup and link the SLDS stylesheet via static Resource.

Exhaust the list of available base Lightning component in the component Library.

A sales representativewants to personalize their own user experience.Which two recommendations should be made to provide more intuitive access regularly used content?Choose 2 answers

Personalize the Navigation bar.

Set up Quick Links in the Utility bar.

Customizethe Home page experience.

Salesforce Certified User Experience Designer Practice Test 1

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