Salesforce Certified User Experience Designer Practice Test - Questions Answers, Page 10

Cloud Kicks has requested feature enhancements as a result of user acceptance testing.

In which three ways could the changes be effectively analyzed and implemented?

Choose 3 answers

During discovery, a UX Designer finds that most sellers like the idea of using the utility bar for easy access and productivity.

Which three standarduse cases could be recommended for using the utility bar to enhance the user experience? Choose 3 answers

A branding and marketing team wants to customize the theme in the externalcustomer support site to match the style guide requirements?

What should be the recommended next step?

Cloud Kicks has asked its UX Designer to optimize its Salesforce instance to help the IT help desk team quickly resolve queued Case. The requirements include:

* The ability to view their Case queue while working a particular Case.

* A persistent place to create Notes.

Which two Salesforce configuration features should be recommended?

Choose 2 answers

Cloud Kicks (CK) is building a new community portal using Experience Cloud. CK's Designer is asked to provide examples of out-of-box functionality that will make for great customer enagement.

In which three Ways Could CK's customers engage?

Choose 3 answers

A UX Designer at Cloud Kicks (CK) isgoing to conduct discovery phase research to understand more about the customers' purchasing habits. They are interested in remotely observing customers' buying patterns over the course of a 2 --month period.

Which research methodology should be used?

Cloud Kicks (CK) wants to determine whether or not the Experience Cloud site it is launching is intuitive. CK's UX Designer is going to conduct a usability study.

What shouldbe one of the first steps when planning this study?

Cloud Kicks' support agents needto interact with customer information stored in several different objects when handling cases submitted from their web form.

In which two ways could the agent experience be made more efficient? Choose 2 answers

A UX Designer has been asked to optimize a Lightning app for screen reader-assisted accessibility.

How should the page be optimized?