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Salesforce Certified User Experience Designer Practice Test - Questions Answers, Page 5

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Question 41

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Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performance as anticipated.

Inwhich two ways could confirmation bias be avoided?

Choose 2 answers

Interview users about the intended use of the product to support the questionnaire creation.
Interview users about the intended use of the product to support the questionnaire creation.
Obtain user feedback to reinforce known assumptions and support design decisions.
Obtain user feedback to reinforce known assumptions and support design decisions.
Diversity feedback by ensuring it features as many unique perspective as possible.
Diversity feedback by ensuring it features as many unique perspective as possible.
Review questions to remove assumptions about issues or problem not supported by quantitative data.
Review questions to remove assumptions about issues or problem not supported by quantitative data.
Suggested answer: A, C
Explanation:

Confirmation bias is the tendency to seek out and prefer information that supports our preexisting beliefs, while ignoring or rejecting information that contradicts them. Confirmation bias can affect the validity and reliability of user feedback, as it can lead to biased questions, selective interpretation, and skewed results. To avoid confirmation bias in user feedback, Cloud Kicks can follow these two strategies:

Interview users about the intended use of the product to support the questionnaire creation. This can help Cloud Kicks to understand the user needs, expectations, and goals, and to design questions that are relevant, clear, and unbiased.By interviewing users, Cloud Kicks can also avoid making assumptions about the user behavior, preferences, and pain points, and instead base their questions on real user data and insights1.

Diversify feedback by ensuring it features as many unique perspectives as possible. This can help Cloud Kicks to reduce the risk of sampling bias, which occurs when the feedback is collected from a group of users that is not representative of the target population.By diversifying feedback, Cloud Kicks can capture a wider range of user opinions, experiences, and feedback, and avoid overlooking or dismissing important user segments or viewpoints2.

asked 23/09/2024
Francesco Pugliese
40 questions

Question 42

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Cloud Kicks wants its Discovery team to help explain the relationships between process steps and business teams.

Which types of process map should they produce?

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Question 43

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What are Salesforce core design principles when making design decisions?

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Question 44

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A UX Designer at Cloud Kicks has the requirements and some user scenarios but wants to test how a new feature will be received by the user.

What should the designer create and show to the user to test the content and structure of the new feature?

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Question 45

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A UX Designer is creating a site for delivery within Builder for a customer who has strict requirements is stay focusedon out-of-the-box styling and components only.

Which three methods would deliver a branded experience?

Choose 3 answers

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Question 46

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During our interview, a UX designer discovers that the most common daily task for the user is to view and commonly view reports using the global search bar for:

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Question 47

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How should a UX designer differentiate between a voice and a tone?

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Question 48

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A Ux designer has been asked to improve salesforce adoption among sales representatives at cloud kicks after conducting stakeholder and user interviewsthe designers finds there is no clear consistent sale process

What should the designer do next

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Question 49

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A UX designer want to understand the mental model of employees who have requested a new internal community the brief specifies what the employees should be able to do on the site but the designer need to suggest and suitable architecture

Which technique should be used

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Question 50

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Users from a small group within a sales teams have complained about an object that is often used only by them that has not been a edit to their lighting app due to small volume of users the administrator is not considering a new app for them

Which two salesforce features should be suggested to improve the end-user experience ?

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A UX Designer is creating a one-to-many or many-to-one relationship between two objects. Which kind of relationship should the designer use to link the two objects?
Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performing as anticipated. In what way could confirmation bias be avoided?
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