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Question 27 - CIS-HAM discussion

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During normalization, what is the most common cause for hardware models to generate a status of Match Not Found?

A.
Missing transform map
Answers
A.
Missing transform map
B.
Plugin issues
Answers
B.
Plugin issues
C.
Invalid transform map
Answers
C.
Invalid transform map
D.
Missing data
Answers
D.
Missing data
Suggested answer: D

Explanation:

Normalization is the process of aligning hardware asset data with the ServiceNow Content Library, which provides standardized values for manufacturer, product name, and model number. During normalization, the system compares the hardware model data with the content library and assigns a status to indicate the level of match. The status of Match Not Found means that the system could not find any matching record in the content library for the hardware model. The most common cause for this status is missing data, such as an empty manufacturer field or a generic product name. To resolve this issue, the user can manually edit the hardware model record and provide the missing data, or use the lookup feature to search for a matching record in the content library. Alternatively, the user can create a new content library record for the hardware model and link it to the asset record.Reference:

Hardware model normalization

Normalize hardware models

Create a content library record

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asked 23/09/2024
Sacha CONTI
43 questions
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