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Question 39 - CIS-HAM discussion

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Which of the following are valid substates of the Retired state? (Choose four.)

A.
Disposed
Answers
A.
Disposed
B.
Donated
Answers
B.
Donated
C.
Vendor Credit
Answers
C.
Vendor Credit
D.
Destroyed
Answers
D.
Destroyed
E.
Pending Disposal
Answers
E.
Pending Disposal
F.
Sold
Answers
F.
Sold
Suggested answer: A, B, C, F

Explanation:

According to the ServiceNow Hardware Asset Management documentation, the Retired state indicates that the asset is no longer in use and is ready for disposal or reuse. The substates of the Retired state are:

Disposed: The asset has been discarded or recycled.

Donated: The asset has been given away to a charity or a non-profit organization.

Sold: The asset has been sold to a third party.

The substate Pending Disposal is not valid for the Retired state, as it is only available for the states In Stock and In Transit. The substate Destroyed is not valid for the Retired state, as it is only available for the state In Use.Reference:

ServiceNow Hardware Asset Management: Asset and CI management

ServiceNow Hardware Asset Management: Setting asset states and substates

asked 23/09/2024
David Stutz
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