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Question 56 - CIS-HAM discussion

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Which features are part of the ServiceNow Mobile App? (Choose two.)

A.
Provides end users visibility to their assigned hardware
Answers
A.
Provides end users visibility to their assigned hardware
B.
Enables reclamation of mobile devices
Answers
B.
Enables reclamation of mobile devices
C.
Provides users visibility to their disposed consumables
Answers
C.
Provides users visibility to their disposed consumables
D.
Enables end users to log incidents for their assigned assets
Answers
D.
Enables end users to log incidents for their assigned assets
Suggested answer: A, D

Explanation:

The ServiceNow Mobile App is a native app that enables users to access various ServiceNow features and functions from their mobile devices12.

One of the features of the ServiceNow Mobile App is to provide end users visibility to their assigned hardware.This means that end users can view and report issues around their assets, such as laptops, tablets, or phones, from the app34.

Another feature of the ServiceNow Mobile App is to enable end users to log incidents for their assigned assets.This means that end users can create and update incidents related to their assets, such as hardware failures, software errors, or network problems, from the app34.

The other options are not features of the ServiceNow Mobile App. The app does not enable reclamation of mobile devices, which is a process of recovering and reusing devices that are no longer needed or used. The app also does not provide users visibility to their disposed consumables, which are items that are used up or depleted over time, such as toner cartridges, batteries, or paper.

1: ServiceNow Product Documentation: ServiceNow Mobile Apps

2: ServiceNow Product Page: Now Mobile -- Now Platform

3: ServiceNow Product Documentation: Now Mobile App

4: ServiceNow Product Documentation: Mobile Agent App

[5]: ServiceNow Product Documentation: Reclamation

[6]: ServiceNow Product Documentation: Consumables

asked 23/09/2024
Nezha El Fakraoui
32 questions
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