Question 72 - CIS-HAM discussion

Amodel categoryis a classification of models that defines how they are managed in the system1.It determines the behavior and attributes of the models and the assets or configuration items (Cls) that are created from them1.

Model categories can be used to group consumables, assets, or services in the product catalog or the service catalog, but this is not their primary function.Their primary function is to define the relationship between configuration management and asset management1.

Configuration management is the process of identifying, tracking, and verifying the configuration items (Cls) in an IT environment and their relationships2.Asset management is the process of tracking and managing the financial, contractual, and inventory details of IT assets throughout their lifecycle3.

Model categories determine when to create assets from configuration items (Cls) based on the asset tracking strategy1.For example, some model categories, such as Computer, create assets automatically when Cls are discovered or imported1.Other model categories, such as Consumable, require manual creation of assets from the product catalog1.

Model categories also provide the link between configuration management and asset management by allowing asset managers to view the configuration data of the assets and configuration managers to view the asset data of the Cls1.This enables better visibility, control, and alignment of IT assets and services1.

1: ServiceNow Product Documentation: Model Category

2: ServiceNow Product Documentation: Configuration Management

3: ServiceNow Product Documentation: Asset Management