Question 79 - CIS-HAM discussion

Hardware model normalization is a feature that enables users to normalize the details, such as manufacturer, product, model, and device type, of their hardware and consumable models1.

Hardware model normalization uses the data from the Hardware Model Normalization Content Service, which is a cloud-based service that provides standardized information for thousands of hardware models1.

The key attribute in the model record that hardware model normalization uses to normalize inconsistent manufacturers and product names is themodel number12.

The model number is a unique identifier for a specific product or model that is assigned by the manufacturer12.It is based on the United Nations Standard Products and Services Code (UNSPSC), which is a global classification system for products and services23.

Hardware model normalization compares the model number of the model record with the model number of the Hardware Model Normalization Content Service record and updates the model record with the normalized information, such as display name, manufacturer, product, and device type12.

The other options are not the key attribute that hardware model normalization uses to normalize inconsistent manufacturers and product names. The asset tag, the display name, the model category, and the asset tracking unit are either not unique or not based on the UNSPSC.

1: Hardware Model Normalization - Product Documentation: Tokyo - ServiceNow

2: Hardware Asset Management overview - ServiceNow - Now Support

3: Product Documentation | ServiceNow

4: Automation Simplifies Hardware Asset Management - ServiceNow Blog