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Question 107 - CIS-HAM discussion

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As part of the hardware model normalization process, the Content Library automatically populates your inventory with what non-discoverable asset metadata?

A.
Manufacturer comparables
Answers
A.
Manufacturer comparables
B.
Manufacturer part number
Answers
B.
Manufacturer part number
C.
Manufacturer lifecycle dates
Answers
C.
Manufacturer lifecycle dates
D.
Manufacturer price
Answers
D.
Manufacturer price
Suggested answer: C

Explanation:

According to theHardware Asset Management documentation, the hardware model normalization process is a process of comparing the model data in the ServiceNow platform with the data from the Content Library, which is a cloud-based service that provides normalized and enriched hardware model data.

The Content Library automatically populates your inventory with non-discoverable asset metadata, which are the data that cannot be obtained from discovery tools or manual entry, such as manufacturer name, model name, model number, and product lifecycle information1.

The product lifecycle information includes the manufacturer lifecycle dates, which are the dates when the manufacturer stops selling, supporting, or servicing a hardware product1.

The manufacturer lifecycle dates are important for hardware asset management, as they help customers plan for hardware refreshes based on end-of-life (EOL) and end-of-service (EOS) dates2.

Therefore, the correct answer is option C, manufacturer lifecycle dates, as they are the non-discoverable asset metadata that the Content Library automatically populates your inventory with as part of the hardware model normalization process.Reference:

Hardware Asset Management documentation

What is Hardware Asset Management?

asked 23/09/2024
Massimiliano Parisi
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