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Question 137 - CIS-HAM discussion

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When working in conjunction with a Field Service Management (FSM) change task, what feature removes the need to manually update the asset record associated to the task?

A.
CI update flow
Answers
A.
CI update flow
B.
Asset inventory
Answers
B.
Asset inventory
C.
Scheduled job
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C.
Scheduled job
D.
Asset task
Answers
D.
Asset task
E.
On-demand job
Answers
E.
On-demand job
Suggested answer: D

Explanation:

A field service management (FSM) change task is a task that is created from a change request and assigned to a field service agent to perform work on a configuration item (CI) or an asset1.

An asset task is a task that is created from an asset record and linked to an FSM change task to track the work done on the asset2.

When an asset task is completed, the asset record associated to the task is automatically updated with the latest information, such as location, status, assignment group, assigned to, and so on2.

This feature removes the need to manually update the asset record after completing the FSM change task, saving time and ensuring accuracy2.

asked 23/09/2024
Pay Ametovski
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