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Question 80 - CIS-ITSM discussion

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Your implementation team has a new Business Analyst. They will be attending their first Service Catalog workshop and will be responsible for capturing notes and decisions from the workshop.

What Now Create assets do you recommend they review, to prepare? (Choose two.)

A.
Service Catalog and Request Mgmt - Workshop Preparation Guide
Answers
A.
Service Catalog and Request Mgmt - Workshop Preparation Guide
B.
Service Catalog and Request Mgmt - Process Guide
Answers
B.
Service Catalog and Request Mgmt - Process Guide
C.
IT Service Management - Typical Challenges and Remediation
Answers
C.
IT Service Management - Typical Challenges and Remediation
D.
ITSM - Business Outcomes and Corresponding KPIs
Answers
D.
ITSM - Business Outcomes and Corresponding KPIs
Suggested answer: A, B
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asked 23/09/2024
John Gevers
26 questions
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