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Question 81 - CIS-ITSM discussion

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When using the Email Client, what is the difference between an Email Template and a Quick Message?

A.
Email Templates are like forms that can be sent to the caller for completion; Quick Messages are primarily used by the Chat Bot
Answers
A.
Email Templates are like forms that can be sent to the caller for completion; Quick Messages are primarily used by the Chat Bot
B.
Email Template is defined and automatically applied when the email form launches; Quick Messages are defined and then can be manually applied by the user
Answers
B.
Email Template is defined and automatically applied when the email form launches; Quick Messages are defined and then can be manually applied by the user
C.
Email Templates are included with ITSM; Quick Messages are new with Machine Learning
Answers
C.
Email Templates are included with ITSM; Quick Messages are new with Machine Learning
D.
Email templates are defined by users with admin role; Quick Messages are defined by users with quick_message_admin role
Answers
D.
Email templates are defined by users with admin role; Quick Messages are defined by users with quick_message_admin role
Suggested answer: B
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asked 23/09/2024
Beatriz Mejia
42 questions
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