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ServiceNow CIS-ITSM Practice Test - Questions Answers, Page 8

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Question 71

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Your customer wants a catalog to contain two items:

1. A request with 1 approval and 2 fulfillment tasks

2. A link to a knowledge article

What type of item would you use to satisfy the requirement for the Construction request?

Catalog Item Most Voted
Catalog Item Most Voted
Content Item
Content Item
Record Producer
Record Producer
Order Guide
Order Guide
Suggested answer: A
asked 23/09/2024
marco damone
41 questions

Question 72

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Once a Catalog Item has been requested, what mechanism determines the approvals, and tasks that are triggered in the application?

Processes
Processes
Flows
Flows
Procedures
Procedures
Actions
Actions
Scripts
Scripts
Suggested answer: B
asked 23/09/2024
Dan Yann
47 questions

Question 73

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On the Release record, what are the available options on the Release phase list?

Requirement Gathering, Design, Build, Roll-out, Unit Testing, User Acceptance, Pilot
Requirement Gathering, Design, Build, Roll-out, Unit Testing, User Acceptance, Pilot
Scoping, Design, Develop, Deployment, Unit Testing, Integration, Pilot
Scoping, Design, Develop, Deployment, Unit Testing, Integration, Pilot
Analyze, Design, Development, Build, Roll-out, QA, User Acceptance
Analyze, Design, Development, Build, Roll-out, QA, User Acceptance
Requirement Gathering, Design, Development, Build, Deployment, QA, User Acceptance
Requirement Gathering, Design, Development, Build, Deployment, QA, User Acceptance
Suggested answer: D
asked 23/09/2024
Christian Knarvik
39 questions

Question 74

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When using the baseline business rule, Populate Assignment Group based on CI/SO, what behavior would you expect on an Incident form? (Choose two.)

If selected CI does not have an Owner group, write the Support group from the Service Offering to the Assignment group field
If selected CI does not have an Owner group, write the Support group from the Service Offering to the Assignment group field
If selected CI has a Support group, write that group to the Assignment group field
If selected CI has a Support group, write that group to the Assignment group field
If selected CI has an Owner group, write that group to the Assignment group field
If selected CI has an Owner group, write that group to the Assignment group field
If selected CI does not have a Support group, write the Support group from the Service Offering to the Assignment group field
If selected CI does not have a Support group, write the Support group from the Service Offering to the Assignment group field
Suggested answer: B, D
asked 23/09/2024
Naing Thet
41 questions

Question 75

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Incidents can be created and managed in the workspace, using UI layouts that are tailored to different personas, processes, and interfaces. Examples include:

* Default

* Major incidents

* Self Service

* Mobile

What are these UI layouts called in the Now Platform?

Form Layouts
Form Layouts
Workspaces
Workspaces
Forms
Forms
Form Designs
Form Designs
Views
Views
Suggested answer: E
asked 23/09/2024
Sam Patel
34 questions

Question 76

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Which baseline Change Flow automatically generates a Change task, for Post Implementation Review?

Change - Emergency - Review
Change - Emergency - Review
Change - Emergency - Authorize
Change - Emergency - Authorize
Change - P1 - Review
Change - P1 - Review
Change - Major Incident - Authorize
Change - Major Incident - Authorize
Change - Emergency -- PIRQUESTION NO: 89
Change - Emergency -- PIRQUESTION NO: 89
Suggested answer: A
asked 23/09/2024
Darin Ambrose
40 questions

Question 77

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Which baseline Change Flow automatically generates a Change task, for Post Implementation Review?

Change - Emergency - Review
Change - Emergency - Review
Change - Emergency - Authorize
Change - Emergency - Authorize
Change - P1 - Review
Change - P1 - Review
Change - Major Incident - Authorize
Change - Major Incident - Authorize
Change - Emergency -- PIRQUESTION NO: 89
Change - Emergency -- PIRQUESTION NO: 89
Suggested answer: A
asked 23/09/2024
Ivan Ramirez
28 questions

Question 78

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In the Quebec release of Change management, what new architectural features were added?

Catalog builder and Change Designer
Catalog builder and Change Designer
Change Flows, Change Designer and Change Approval Matrix
Change Flows, Change Designer and Change Approval Matrix
Change Models, Change Flows and State Transition Models
Change Models, Change Flows and State Transition Models
Change PIR Assessments, Change Designer and Change Approval Policies
Change PIR Assessments, Change Designer and Change Approval Policies
Suggested answer: C
asked 23/09/2024
marwan albahar
33 questions

Question 79

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Your customer wants to use the Normal change model, but wants to add another level of approval for changes relating to the Service, SAP Enterprise Services.

What should you do to satisfy this requirement?

Add a new Policy Input to the Normal Change Approval Policy
Add a new Policy Input to the Normal Change Approval Policy
Add a new Decision to the Normal Change Approval Policy
Add a new Decision to the Normal Change Approval Policy
Add a new Change Approval Policy
Add a new Change Approval Policy
Add a new Decision to the Normal Change Workflow
Add a new Decision to the Normal Change Workflow
Suggested answer: B
asked 23/09/2024
Martynas Abrutis
39 questions

Question 80

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Your implementation team has a new Business Analyst. They will be attending their first Service Catalog workshop and will be responsible for capturing notes and decisions from the workshop.

What Now Create assets do you recommend they review, to prepare? (Choose two.)

Service Catalog and Request Mgmt - Workshop Preparation Guide
Service Catalog and Request Mgmt - Workshop Preparation Guide
Service Catalog and Request Mgmt - Process Guide
Service Catalog and Request Mgmt - Process Guide
IT Service Management - Typical Challenges and Remediation
IT Service Management - Typical Challenges and Remediation
ITSM - Business Outcomes and Corresponding KPIs
ITSM - Business Outcomes and Corresponding KPIs
Suggested answer: A, B
asked 23/09/2024
John Gevers
26 questions
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Related questions

Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?
A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis. What would be the next step for this problem?
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Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?
What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?
Your customer wants to change the way Priority on Problem records is calculated based on Impact and Urgency. Which module should you use to locate and update the Priority Problem Lookup record?
On a request form, the requester needs to indicate when they need to receive the item. What Variable type would you use for this information?
When using the Email Client, what is the difference between an Email Template and a Quick Message?
Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement? Choose 2 answers