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Question 1

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Your implementation has some legacy change types with workflows, and also some new change models. What option for Change Create New will support your scenario?

Question 2

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Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is

Question 3

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Your customer wants Problem records to be assigned automatically to the Support group associated with the CI on the problem record. Which business rule already satisfies this requirement?

Question 4

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What actions can a user with the itil_admin role take in support of Change Management? (Choose three.)

Question 5

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What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?

Question 6

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What are key relationships between Change and Release Management? Choose 3 answers

Question 7

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In release management what controls the movement of the state from Scoping to Awaiting Approval?

Question 8

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What are key relationships between Change and Problem records? Choose 2 answers

Question 9

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You have just released a new Change Model to the testers. Testers report they can see the old change models but cannot see the new change model on the change landing page. What could cause this?

Question 10

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Your customer wants to add a notification to the Change - Emergency - Authorize Flow. What is the first thing you would do to meet this requirement?

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Related questions

Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement? Choose 2 answers

Where are the timeframe conditions for sending an SLA breach warning notification defined?

Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?

Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?

A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis. What would be the next step for this problem?

Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional input fields. How should you update the catalog item?

When a Service Desk again shares a 'How to' item with a customer what type of record is being shared?

In release management what controls the movement of the state from Scoping to Awaiting Approval?

Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident, Problem and Change forms. What do you recommend to your customer?

In the baseline implementation, what are key relationships between Change and Configuration Item (CI) records? Choose 3 answers

Question 94 - CIS-ITSM discussion

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By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?

A.

Incident SLA clock is un-paused

B.

Incident record is updated, per the action's script Most Voted

C.

Auto-reply sent to sender, recommending they use Portal chat

D.

Incident record is re-set to state = attention required

Show Answer

asked 23/09/2024

JEROME SANANES

40 questions

User

Your answer: A B C D

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