Salesforce Certified Business Analyst Practice Test - Questions Answers, Page 30

The delivery team at Cloud Kicks has Just conducted a successful sprint demo showcasing a new sales dashboard. However, the marketing team Is unhappy because the new lead automation they requested was missing from the deliverables and an Important new marketing campaign is starting the next day.

What did the business analyst fall to do during sprint planning'?

The business analyst (BA) at Cloud Kicks is deep in planning activities for its Commerce C oud implementation project. The project sponsor asks the team to.. their efforts due to budgetary constraints.

What should the BA do next?

Which step should a business analyst take to establish a connection with stakeholders during discovery sessions for a new Experience Cloud site?

Cloud Kicks (CK) wants to incorporate a credit check process to verify prospects in Sales Cloud. CK asks the business analyst (BA) to identify which stage of the sales process that the credit check should be embedded.

What should the BA do to meet the requirement?

When customers have had an issue making an online purchase on the Northern Trail Outfitters (NTO) website, they submitted feedback about the quality of the service provided by the support team. MTO has listened to its customers and wants to make improvements.

How should the business analyst guide the conversation with stakeholders to identify meaningful process improvements?

A business analyst is gathering requirements for an automation that triggers tasks when an opportunity status changes. The requirement is that the system must alert the finance team when an opportunity is won.

What is an example of a well-written user story in this scenario?

A business analyst (BA) sees that all the acceptance criteria they wrote for an upcoming project go live have passed unit testing.

How can the BA support the protect team to ensure the solution meets the business's needs before demoing it to the relevant stakeholders?

A few users have reported an issue with the recent Cloud Kicks?

Salesforce implementation.

What should the business analyst do first?

The business analyst at Universal Containers has been asked to train the client on how to write effective user stories with acceptance criteria. The client provided this sample story.

User Story:

As a customer service agent, I need the ability to close support tickets.

Acceptance Criteria:

1. When viewing an open support ticket, a 'Close Ticket' action is available.

2. When closing a support ticket, the agent is required to enter a 'Close Reason'.

3. After completing the close action, the status of the support ticket is set to 'Closed'.

What can be done to improve this user story?