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Salesforce Agentforce Specialist Practice Test - Questions Answers, Page 10

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Question 91

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An Agentforce implements Einstein Sales Emails for a sales team. The team wants to send personalized follow-up emails to leads based on their interactions and data stored in Salesforce. The Agentforce Specialist needs to configure the system to use the most accurate and up-to-date information for email generation.

Which grounding technique should the Agentforce Specialist use?

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Question 92

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Universal Containers needs a tool that can analyze voice and video call records to provide insights on competitor mentions, coaching opportunities, and other key information. The goal is to enhance the team's performance by identifying areas for improvement and competitive intelligence.

Which feature provides insights about competitor mentions and coaching opportunities?

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Question 93

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Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring to assess the content's safety level.

What does a safety category score of 1 indicate in the Einstein Generative Toxicity Score?

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Question 94

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The marketing team at Universal Containers is looking for a way personalize emails based on customer behavior, preferences, and purchase history.

Why should the team use Einstein Copilot as the solution?

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Question 95

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Universal Containers wants to use an external large language model (LLM) in Prompt Builder.

What should An Agentforce recommend?

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Question 96

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Universal Containers Is Interested In Improving the sales operation efficiency by analyzing their data using Al-powered predictions in Einstein Studio.

Which use case works for this scenario?

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Question 97

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An Agentforce at Universal Containers is working on a prompt template to generate personalized emails for product demonstration requests from customers. It is important for the Al-generated email to adhere strictly to the guidelines, using only associated opportunity information, and to encourage the recipient to take the desired action.

How should the Agentforce Specialist include these instructions on a new line in the prompt template?

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Question 98

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An Agentforce wants to ground a new prompt template with the User related list.

What should the Agentforce Specialist consider?

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Question 99

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Which use case is best supported by Salesforce Einstein Copilot's capabilities?

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Question 100

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An Agentforce wants to use the related lists from an account in a custom prompt template.

What should the Agentforce Specialist consider when configuring the prompt template?

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