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Salesforce Certified Experience Cloud Consultant Practice Test - Questions Answers, Page 10

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Question 91

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Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC that would allow them to start working with the UC Support team in resolving low-severity B2C customer issues.

How should UC use Experience Cloud to accomplish this goal?

Create a digital experience for B2C customers and B2B customers, and use the internal CRM app for employees.
Create a digital experience for B2C customers and B2B customers, and use the internal CRM app for employees.
Create a single digital experience for B2C customers, B2B customers, and employees.
Create a single digital experience for B2C customers, B2B customers, and employees.
Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.
Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.
Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.
Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.
Suggested answer: B
asked 23/09/2024
Alexander Ferrer
46 questions

Question 92

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Ursa Major Solar would like its authenticated external users to be able to search for Quote and Contract objects but not Opportunity or Asset objects.

Which two standard features allow an administrator to accomplish that?

Choose 2 answers

Remove Opportunity and Asset from the Title Menu component in the property editor.
Remove Opportunity and Asset from the Title Menu component in the property editor.
Remove Opportunity and Asset from the navigation Menu component in the property editor.
Remove Opportunity and Asset from the navigation Menu component in the property editor.
Remove Opportunity and Asset from the object list in the Global Search Result component property editor.
Remove Opportunity and Asset from the object list in the Global Search Result component property editor.
Remove Opportunity and Asset from the Autocomplete object list in the Search component property editor.
Remove Opportunity and Asset from the Autocomplete object list in the Search component property editor.
Suggested answer: C, D
asked 23/09/2024
Nghia To Duc
53 questions

Question 93

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DreamHouse Reality (DR) is switching to a franchise-based business model in order to grow its market share. Franchises as well as properly appraised at DR, will immediate access to a real estate opportunity in their area as soon, as it crosses a threshold.

What should the Experience Cloud consultant recommend for record sharing?

Apex sharing
Apex sharing
Sharing Set
Sharing Set
Account Hierarchy
Account Hierarchy
Sharing Rule
Sharing Rule
Suggested answer: D
asked 23/09/2024
Heidar Heidari nia
33 questions

Question 94

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Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.

Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?

Choose 3 answers

Create an FAQ Knowledge article.
Create an FAQ Knowledge article.
Deploy a chatbox to address common questions.
Deploy a chatbox to address common questions.
Enable Chatter Questions to encourage peer-to-self-service
Enable Chatter Questions to encourage peer-to-self-service
Create a public ''announcement only' group for moderators to address common questions.
Create a public ''announcement only' group for moderators to address common questions.
Create an FAQ rich text component on the Home page.
Create an FAQ rich text component on the Home page.
Suggested answer: A, B, C
asked 23/09/2024
Jaime GONCALVES
45 questions

Question 95

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What are two ways a question can be escalated to a case?

Choose 2 answers

Manually by a moderator selecting ''Escalate to Case'' in the Feed
Manually by a moderator selecting ''Escalate to Case'' in the Feed
Manually by users commenting ''Escalate''
Manually by users commenting ''Escalate''
Automatically via Case Assignment Rules
Automatically via Case Assignment Rules
Automatically via process Builder by meeting specified criteria
Automatically via process Builder by meeting specified criteria
Suggested answer: A, D
asked 23/09/2024
Valencia, Luis
40 questions

Question 96

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Cloud Kicks (CK) has a Partner Community with an External Account hierarch. The Number of Partner Roles is set to two with the roles defined as Partner Manager and partner user.

If CK has a Partner user at a child account that creates a case, who will have access?

The Partner user who created the case those in the Partner Manager role above them, and those in the Partner manager role in the Partner account
The Partner user who created the case those in the Partner Manager role above them, and those in the Partner manager role in the Partner account
The Partner user who created the case, their peers in the Partner user role, those in the Partner manager role above them, those in the Partner user role in the partner account, and those in the partner Manager role in the parent account.
The Partner user who created the case, their peers in the Partner user role, those in the Partner manager role above them, those in the Partner user role in the partner account, and those in the partner Manager role in the parent account.
The partner user who created the case, their peers in the partner user role, those in the partner Manager role above them, and those in the Partner Manager role in the parent account.
The partner user who created the case, their peers in the partner user role, those in the partner Manager role above them, and those in the Partner Manager role in the parent account.
The partner User who created the case, those in the partner Manger role above them, those in the Partner user role in the parent account, and those in the partner manager role in the parent account.
The partner User who created the case, those in the partner Manger role above them, those in the Partner user role in the parent account, and those in the partner manager role in the parent account.
Suggested answer: B
asked 23/09/2024
wendy brouwer
38 questions

Question 97

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Ursa Major Solar would like to use three Record Detail components on a page to display object details for the Account, Case, and Opportunity objects for the user who is logged in to the company's portal. When they drop the components on the page, they are not getting the desired results.

What is causing this issue?

The Record Detail component populates the recordID associated with the object for the page template, so this component will not work for this use case.
The Record Detail component populates the recordID associated with the object for the page template, so this component will not work for this use case.
The Record Detail component populates the record associated with the object for the page template so this component will only work on the Home page template
The Record Detail component populates the record associated with the object for the page template so this component will only work on the Home page template
The Record Detail component is a custom component and was not configured correctly
The Record Detail component is a custom component and was not configured correctly
The Record Detail component will only show record details for the Case object.
The Record Detail component will only show record details for the Case object.
Suggested answer: A
asked 23/09/2024
S Muchobor
37 questions

Question 98

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Bloomington Caregivers (BC) intends to launch a company-wide project to create personalized experiences for its providers, vendors installers, and patients. BC's business processes and workflow flow industry standards and common practices, mostly driven by compliance and regulatory mandates.

What should BC closely into during the evaluation phase?

Lightning Bolt solutions
Lightning Bolt solutions
Community Connect
Community Connect
Digital Experience framework
Digital Experience framework
SDLC (Software Developer Life Cycle) for Experiences
SDLC (Software Developer Life Cycle) for Experiences
Suggested answer: D
asked 23/09/2024
Miguel Villanueva
33 questions

Question 99

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Northern Trail Outfitters wants to add a background image to a record list of products in its digital experience.

How should an administrator accomplish this?

Use an HTML component
Use an HTML component
Create CMS items.
Create CMS items.
Use a Flexible page layout.
Use a Flexible page layout.
Build a custom Lightning component.
Build a custom Lightning component.
Suggested answer: C
asked 23/09/2024
Pawel Lenart
34 questions

Question 100

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The Salesforce Administrator at Ursa Major Solar is trying to create a partner user for their Partner Community that was built using Salesforce Experience Builder. However, the admin is not able to create it from the contact record.

What could be two reason causing this issue?

Choose 2 answers

The Salesforce Administrator is not assigned a role in Salesforce.
The Salesforce Administrator is not assigned a role in Salesforce.
The Salesforce Administrator is not a member of the Partner Community
The Salesforce Administrator is not a member of the Partner Community
The account record associated with the contact record is not enabled as a partner.
The account record associated with the contact record is not enabled as a partner.
The Salesforce administrator is not marked as a delegated administrator on the partner account.
The Salesforce administrator is not marked as a delegated administrator on the partner account.
Suggested answer: A, C
asked 23/09/2024
Dilip Kumar
37 questions
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