A strategy designer is working on a future digital commerce vision for Cloud Kicks.What should the designer focus on when engaging technical stakeholders7

Explore feasibility and opportunities for future innovation.

Minimize technical stakeholders' input at this early stage.

Ensure all ideas have buy-in from technical stakeholders.

Explore feasibility and opportunities for future innovation.

A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement.Which option reflects the format of the design challenge statement'?

How might we save our existing customers time by preemptively serving the info they need to deflect the customer support calls.

As a user, I want to see trending support resources upon the first login to customer support so I can save my time.

Unify platforms and centralize support operations to save customers time and reduce business costs.

How might we save our existing customers time by preemptively serving the info they need to deflect the customer support calls.

During the ideation stage, a Cloud Kicks team developed a low fidelity prototype to help the company hone its strategy.Which question should the strategy designer focus on next to ensure success?

What are the assumptions about market conditions that would have to be true?

Whet ere the team's technical capabilities to deliver on the solution?

What are the assumptions about market conditions that would have to be true?

What user experience success metrics should be included in the product?

Cloud Kicks wants to improve its business model to be closer to its customers and provide quantifiable improvements to business efficiency.Which framework should be used to drive the success of the new business model?

Usable, Feasible, Cost-Effective

project team at Cloud Kicks framed this design challenge: 'How might we help our customers amidst supply chain interruptions?What information is missing that belongs in all well-written challenge statements?

The hypothesis for the solution

Cloud Kicks' stakeholders da strategy designer to help with their business goal of reducing support costs. After a series of interviews, the designer recommends self-service in Experience Cloud as a way to address the goal.Which capability should drive self-service in Experience Cloud?

Exposing their knowledge base to customers

@ Allowing customers to see their open cases

Exposing their knowledge base to customers

Providing dashboards of orders to customers

Cloud Kicks wants to create a loyalty program to deepen the engagement of its customers.When evaluating ideas for this program, which criteria should strategy designers use?

Desirability, viability, and feasibility

Competitive advantage, impact, and own ability

At a 15-person stakeholder workshop, the Cloud Kicks' design team shared three strategic opportunities and discussed the insights that led to them. They were well-received, and the leaders looked pleased. The design team then led a brainstorm on each opportunity.What is the reason the strategy designer should recommend dot voting at this point?

Dot voting focuses conversation on a few ideas with the most importance to the group,

Dot voting is the fastest way to prioritize and make decisions.

Dot voting focuses conversation on a few ideas with the most importance to the group,

Dot voting lets everyone know what the leaders believe to be the right answers.

A strategy designer is pitching a vision presentation to their customer's lead to get final approval for a new project. The lead is not comfortable or familiar with design thinking and has been distrustful of the process so far. Investing in this new initiative will put their reputation on the line.Which strategy should the designer employ to communicate the vision?

Ask the customer to participate in the presentation pitch the vision to their lead to signal buy-i and shared ownership of the project work.

Ask each team member to present a few slides to signal the presentation is the result of many people's ideas and consensus.

Ask the customer to participate in the presentation pitch the vision to their lead to signal buy-i and shared ownership of the project work.

Ask a master presenter to stand in on the project and deliver the vision; they know how to sway any hesitant executive

Cloud Kicks' strategy designer is writing a challenge statement to inspire team ideation.What should they avoid in the challenge statement?

implying solutions to the challenge

Focusing on the root cause of current issues

implying solutions to the challenge

Basing the statement on a problem identified in research

The brand team has spotted some customers sharing their personalized Cloud Kicks footwear on social networks. The strategy designer wants to invite these customers to a co-creation workshop for a new loyalty program being developed.What is a direct outcome of co-creating with customers?

Increased adoption of the loyalty program

Increased sales of custom footwear

Increased adoption of the loyalty program

Increased speed of the design process

A project team at Cloud Kicks is under pressure to solve customer supply chain issues across multiple locations. The strategy designer proposes they do some analogous research.What should the team look to study?

An organization outside of their industry that has solved unique but similar problems

A creative setting outside of their office that provides more inspiration and activity

complex system that their customers have experienced navigating successfully.

Cloud Kicks (CK) is creating a loyalty program to deepen the engagement of its customers. CK has arrived at a concept that meets its brief, but the developer remains skeptical.Which approach should the strategy designer take to get the developer's support?

Create a persuasive story about the concept focusing on what the developer cares about and using their language.

Persuade the developer's boss and product manager to lend their support to the project, and the developer will likely come around.

Invite the developer to do their own research and come up with alternate potential solutions that meet the brief.

Create a persuasive story about the concept focusing on what the developer cares about and using their language.

A strategy designer is facilitating a cross-functional critique on a concept for their company's new loyalty program.What should the designer do to ensure all voices are heard, regardless of position?

Use a round-robin format, where everyone can share equally.

Only collect written feedback from these who are comfortable providing it.

Hold separate critiques so everyone feels comfortable speaking.

Use a round-robin format, where everyone can share equally.

Cloud Kicks' product team is working with the sales team to identify a new feature to add to their next product release. A developer on the team believes it may be on an upcoming Salesforce Release.Which resource should be used to verify this?

Salesforce Developer Release Notes

Salesforce Lightning Design System Release Notes

Salesforce Architects Product Roadmaps

Salesforce Developer Release Notes

A strategy designer at Cloud Kicks is working on a strategic vision for a new movement tracking app that integrates with their footwear.Which approach should validate the market for this concept?

Recruit target users to test price points at which they would be willing to purchase the app.

Gather an team to ideas and craft that stretch the 's current

Recruit target users to test price points at which they would be willing to purchase the app.

Meat with developers to estimate the effort required to deliver the proposed experience.

A strategy designer is facilitating a critique on a concept for their company's new loyalty program, and they're getting a lot of subjective feedback representing personal opinions.What is the most common reason for this, assuming good intent from all participants?

The designer has not properly defined the guidelines for the critique session.

The critique does not have the night participants in the room; there are too many dominant personalities.

The non-designers do not have the skills needed to give effective critique on design work.

The designer has not properly defined the guidelines for the critique session.

A strategy designer is working with a team to assess and prioritize potential opportunities for an upcoming product release using the DesignThinking methodology.Which next step should the designer recommend to assist with prioritization?

Test for desirability and refine ideas based on feasibility

Survey users and prioritize building their most desired features.

Analyze the feature feasibility and let technology drive future designs.

Test for desirability and refine ideas based on feasibility

Cloud Kicks has released a wearable device for athletes but struggles to find product market fit. The design team begins an initiative to better understand user needs and improve the device.What should the strategy designer do to engage with internal stakeholders invested in the project?

Align stakeholders on what success for the looks like and throughout the project,

Assign specific tasks to each stakeholder so they each add something important to the project,

Survey stakeholders for insights and ideas, as their diverse perspectives are likely to uncover unmet needs.

Align stakeholders on what success for the looks like and throughout the project,

A strategy designer is presenting the results of a design sprint including sketches of new concepts for an upcoming release. Several business stakeholders were not aligned on the priorities driving the design sprint outcomes and spent the meeting arguing about new directions in which they would like to take the product.What should the strategy designer do to gain alignment?

Share research insights to build a deeper understanding and urgency around the problems to solve.

Refine the ideas to a higher fidelity so the stakeholders get a better sense of the vision,

Share research insights to build a deeper understanding and urgency around the problems to solve.

Add the stakeholders' ideas and agree to pursue both; it is more important to keep the peace on the team.

Cloud Kicks is excited about a new customer self-service initiative, Within the stakeholder team, a support manager has shared features they want to recreate from their previous; a product manager wants to implement new features that were not available in their previous system. There is a concern that conflicting demands may lead to organizational paralysis on the project.What should the strategy designer recommend to stakeholders to remediate risks?

Revisit customer research to inform internal prioritization.

Mop features between the two systems and let stakeholders prioritize,

Revisit customer research to inform internal prioritization.

Advise executive leadership to make the decision about priorities.

A strategy designer is planning a remote workshop with a team from their partner company using a new digital collaboration tool. Many employees at the partner company have much less experience with technology.Which activity should ensure the workshop is accessible to all participants?

Allow access to the tool ahead of time and make sure participants are familiar before getting started.

Conduct an in-person session with the partner company; collaboration is best when done face-to-face.

Ask a friend to test the tools first and give feedbeck on how user-friendly the activities are.

Allow access to the tool ahead of time and make sure participants are familiar before getting started.

Salesforce Certified Strategy Designer Practice Test 4

Cloud Kicks (CK) is designing an in-person experience for customers who purchase its products. This will include the ability to schedule and manage appointments as well as see when the delivery vehicle is on the way.

Which Salesforce product should CK invest in to efficiently enable the desired experience?

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Salesforce Certified Strategy Designer Practice Test 4

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Salesforce Certified Strategy Designer Practice Tests

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