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Which of the following would a CIO use to present the overall view of IT performance to the board of directors?

A.
Balanced scorecard
A.
Balanced scorecard
Answers
B.
Key risk indicators (KRIs)
B.
Key risk indicators (KRIs)
Answers
C.
Maturity model
C.
Maturity model
Answers
D.
Key performance indicators (KPIs)
D.
Key performance indicators (KPIs)
Answers
Suggested answer: A

Which of the following is the BEST justification for a procurement manager to agree to purchase IT equipment from a specific vendor during a sales promotion?

A.
The IT benefit surpasses the business benefit from the purchase.
A.
The IT benefit surpasses the business benefit from the purchase.
Answers
B.
The equipment adds value to the enterprise.
B.
The equipment adds value to the enterprise.
Answers
C.
The business profit surpasses the IT cost for the equipment.
C.
The business profit surpasses the IT cost for the equipment.
Answers
D.
The product is offered at the lowest price.
D.
The product is offered at the lowest price.
Answers
Suggested answer: C

When evaluating the process for acquiring third-party IT resources, management identified several suppliers with repeated downtime issues impacting the enterprise. Which of the following is the BEST approach to help ensure future service delivery in accordance with business objectives?

A.
Establish key performance indicators (KPls)
A.
Establish key performance indicators (KPls)
Answers
B.
Appoint a procurement oversight committee
B.
Appoint a procurement oversight committee
Answers
C.
Establish key risk indicators (KRIs).
C.
Establish key risk indicators (KRIs).
Answers
D.
Implement contract monitoring.
D.
Implement contract monitoring.
Answers
Suggested answer: A

Which of the following should be the PRIMARY input when developing IT strategy?

A.
Vision statement
A.
Vision statement
Answers
B.
Process and capability maturity
B.
Process and capability maturity
Answers
C.
Governance objectives
C.
Governance objectives
Answers
D.
Balanced scorecard
D.
Balanced scorecard
Answers
Suggested answer: C

Due to the recent introduction of personal data protection regulations, an enterprise is required to maintain its employee data in production systems only for a limited time. Which of the following is MOST important to review?

A.
Asset retention policies
A.
Asset retention policies
Answers
B.
Information retention policies
B.
Information retention policies
Answers
C.
Data archival policies
C.
Data archival policies
Answers
D.
Data backup and restoration policies
D.
Data backup and restoration policies
Answers
Suggested answer: C

A data governance strategy has been defined by the IT strategy committee which includes privacy objectives related to access controls, authorized use. and data collection. Which of the following should the committee do NEXT?

A.
Mandate data privacy training for employees.
A.
Mandate data privacy training for employees.
Answers
B.
Establish a data privacy budget
B.
Establish a data privacy budget
Answers
C.
Perform a data privacy impact assessment.
C.
Perform a data privacy impact assessment.
Answers
D.
Mandate the creation of a data privacy policy.
D.
Mandate the creation of a data privacy policy.
Answers
Suggested answer: D

Which of the following is the MOST appropriate mechanism for measuring overall IT organizational performance?

A.
IT portfolio return on investment (ROI)
A.
IT portfolio return on investment (ROI)
Answers
B.
Maturity model
B.
Maturity model
Answers
C.
IT balanced scorecard
C.
IT balanced scorecard
Answers
D.
Service level metrics
D.
Service level metrics
Answers
Suggested answer: C

A large enterprise has decided to use an emerging technology that needs to be integrated with the current IT infrastructure. Which of the following is the BEST way to prevent adverse effects to the enterprise resulting from the new technology?

A.
Develop key performance indicators (KPIs).
A.
Develop key performance indicators (KPIs).
Answers
B.
Update the risk appetite statement
B.
Update the risk appetite statement
Answers
C.
Develop key risk indicators (KRIs).
C.
Develop key risk indicators (KRIs).
Answers
D.
Implement service level agreements (SLAs)
D.
Implement service level agreements (SLAs)
Answers
Suggested answer: C

Which of the following would be the BEST way for an IT steering committee to monitor the adoption of a new enterprise IT strategy?

A.
Establish key performance indicators (KPIs).
A.
Establish key performance indicators (KPIs).
Answers
B.
Establish key risk indicators (KRIs).
B.
Establish key risk indicators (KRIs).
Answers
C.
Schedule ongoing audit reviews.
C.
Schedule ongoing audit reviews.
Answers
D.
Implement service level agreements (SLAs)
D.
Implement service level agreements (SLAs)
Answers
Suggested answer: A

Which of the following is the MOST important input for the development of a human resources strategy to address IT skill gaps?

A.
Training budget allocated for IT staff
A.
Training budget allocated for IT staff
Answers
B.
Training effectiveness reports
B.
Training effectiveness reports
Answers
C.
Technology direction of the enterprise
C.
Technology direction of the enterprise
Answers
D.
A recent IT skills matrix
D.
A recent IT skills matrix
Answers
Suggested answer: D
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