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A root-cause analysis indicates a major service disruption due to a lack of competency of newly hired IT system administrators. Who should be accountable for resolving the situation?

A.
HR training director
A.
HR training director
Answers
B.
HR recruitment manager
B.
HR recruitment manager
Answers
C.
Chief information officer
C.
Chief information officer
Answers
D.
(CIO) Business process owner
D.
(CIO) Business process owner
Answers
Suggested answer: C

Which of the following would be the MOST effective way to ensure IT capabilities are appropriately aligned with business requirements for specific business processes?

A.
Establishing key performance indicators {KPIs)
A.
Establishing key performance indicators {KPIs)
Answers
B.
Requiring Internal IT architecture and design reviews
B.
Requiring Internal IT architecture and design reviews
Answers
C.
Requiring architecture and design reviews with business process stakeholders
C.
Requiring architecture and design reviews with business process stakeholders
Answers
D.
Issuing a management mandate that IT and business process stakeholders work together
D.
Issuing a management mandate that IT and business process stakeholders work together
Answers
Suggested answer: D

Which of the following has PRIMARY responsibility to define the requirements for IT service levels for the enterprise?

A.
The business manager
A.
The business manager
Answers
B.
The help desk
B.
The help desk
Answers
C.
The CIO
C.
The CIO
Answers
D.
The business continuity vendor
D.
The business continuity vendor
Answers
Suggested answer: A

Which of the following should be management's GREATEST consideration when trying to optimize the use of benefits from IT?

A.
Value delivery
A.
Value delivery
Answers
B.
Quality management
B.
Quality management
Answers
C.
Process improvement
C.
Process improvement
Answers
D.
Alignment of business to IT
D.
Alignment of business to IT
Answers
Suggested answer: A

The use of an enterprise architecture (EA) framework BEST supports IT governance by providing:

A.
key information for IT service level management.
A.
key information for IT service level management.
Answers
B.
reference models to align IT with business.
B.
reference models to align IT with business.
Answers
C.
IT standards for application development
C.
IT standards for application development
Answers
D.
business information for IT capacity planning.
D.
business information for IT capacity planning.
Answers
Suggested answer: D

To ensure IT risk is managed in a consistent manner, it is MOST important for IT governance to establish a:

A.
risk management committee to identify IT-related risks.
A.
risk management committee to identify IT-related risks.
Answers
B.
risk management framework.
B.
risk management framework.
Answers
C.
balanced scorecard that includes IT risks.
C.
balanced scorecard that includes IT risks.
Answers
D.
risk management reporting tool to ensure compliance.
D.
risk management reporting tool to ensure compliance.
Answers
Suggested answer: B

Individual business units within an enterprise have been designing their own IT solutions without consulting the IT department. From a governance perspective, what is the GREATEST issue associated with this situation?

A.
Security controls may not meet IT requirements.
A.
Security controls may not meet IT requirements.
Answers
B.
The enterprise does not have the skills to manage the solutions.
B.
The enterprise does not have the skills to manage the solutions.
Answers
C.
The solutions conflict with IT goals and objectives.
C.
The solutions conflict with IT goals and objectives.
Answers
D.
The solution may conflict with existing enterprise goals.
D.
The solution may conflict with existing enterprise goals.
Answers
Suggested answer: D

The responsibility for the development of a business continuity plan (BCP) is BEST assigned to the:

A.
business risk manager.
A.
business risk manager.
Answers
B.
business owner.
B.
business owner.
Answers
C.
chief executive officer (CEO).
C.
chief executive officer (CEO).
Answers
D.
IT systems owner.
D.
IT systems owner.
Answers
Suggested answer: A

Which of the following BEST demonstrates the effectiveness of enterprise IT governance?

A.
An IT balanced scorecard is used.
A.
An IT balanced scorecard is used.
Answers
B.
Business objectives are achieved.
B.
Business objectives are achieved.
Answers
C.
Business objectives are defined.
C.
Business objectives are defined.
Answers
D.
IT processes are measured.
D.
IT processes are measured.
Answers
Suggested answer: A

An IT steering committee is concerned that enterprise technologies have grown stagnant and are outdated. Which of the following is the BEST strategy to invest in modern technology?

A.
Decrease spending on steady state and increase spending on modernization and enhancements.
A.
Decrease spending on steady state and increase spending on modernization and enhancements.
Answers
B.
Redefine the target architecture to define new technologies that can be incorporated into the infrastructure.
B.
Redefine the target architecture to define new technologies that can be incorporated into the infrastructure.
Answers
C.
Create a new investment category for innovation that becomes a new way for tracking investment decisions.
C.
Create a new investment category for innovation that becomes a new way for tracking investment decisions.
Answers
D.
Update the IT human resource management plan to require training and development for emerging technologies.
D.
Update the IT human resource management plan to require training and development for emerging technologies.
Answers
Suggested answer: B
Total 577 questions
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