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A large bank has completed several acquisitions in the last few years that have resulted in redundant IT applications. To align with the strategic initiative of providing integrated services to customers, the IT steering committee has decided to share data and integrate applications. Which of the following would be MOST important to review in this situation?

A.
Enterprise architecture (EA)
A.
Enterprise architecture (EA)
Answers
B.
IT risk register
B.
IT risk register
Answers
C.
Balanced scorecard measures
C.
Balanced scorecard measures
Answers
D.
IT strategic plan
D.
IT strategic plan
Answers
Suggested answer: A

What should be done FIRST when feedback indicates recently implemented software products are not meeting business unit expectations?

A.
Review help desk logs.
A.
Review help desk logs.
Answers
B.
Confirm user acceptance testing (UAT) was completed.
B.
Confirm user acceptance testing (UAT) was completed.
Answers
C.
Request a gap analysis.
C.
Request a gap analysis.
Answers
D.
Institute a new software training program
D.
Institute a new software training program
Answers
Suggested answer: B

Of the following, who is PRIMARILY responsible for applying frameworks for the governance of IT to balance the need for security controls with business requirements?

A.
Data scientists
A.
Data scientists
Answers
B.
Data stewards
B.
Data stewards
Answers
C.
Data analysts
C.
Data analysts
Answers
D.
Data processors
D.
Data processors
Answers
Suggested answer: B

An IT steering committee is evaluating whether a third-party supplier is delivering the correct level of service Reviewing which of the following will provide the BEST information to the committee?

A.
Key performance indicators (KPIs)
A.
Key performance indicators (KPIs)
Answers
B.
Service portfolio management
B.
Service portfolio management
Answers
C.
Vendor status reports
C.
Vendor status reports
Answers
D.
Operational cost reduction reports
D.
Operational cost reduction reports
Answers
Suggested answer: B

Which of the following should be the PRIMARY goal of implementing service level agreements (SLAs) with an outsourcing vendor?

A.
Gaining a competitive advantage
A.
Gaining a competitive advantage
Answers
B.
Establishing penalties for not meeting service levels
B.
Establishing penalties for not meeting service levels
Answers
C.
Achieving operational objectives
C.
Achieving operational objectives
Answers
D.
Complying with regulatory requirements
D.
Complying with regulatory requirements
Answers
Suggested answer: C

An enterprise's chief information officer (CIO) has been receiving complaints from business executives regarding the amount their units are being charged for IT services. To maintain a good relationship with business peers, the CIO wants to be responsive to these complaints. To address this issue, the FIRST step should be to:

A.
agree to reduce charge rates and improve relationship management with the business.
A.
agree to reduce charge rates and improve relationship management with the business.
Answers
B.
look into outsourcing of support functions to drive down the cost structure.
B.
look into outsourcing of support functions to drive down the cost structure.
Answers
C.
ask the chief financial officer (CFO) about budget revisions for the business units' IT expenditures.
C.
ask the chief financial officer (CFO) about budget revisions for the business units' IT expenditures.
Answers
D.
quantify consumption and service level agreement (SLA) achievements per business unit.
D.
quantify consumption and service level agreement (SLA) achievements per business unit.
Answers
Suggested answer: D

Which of the following should be the FIRST action taken by a newly formed IT governance committee to ensure reports are compliant with regulations and identify key IT risks?

A.
Direct the development of a reporting communication plan.
A.
Direct the development of a reporting communication plan.
Answers
B.
Develop and monitor IT key risk indicator (KRI) triggers.
B.
Develop and monitor IT key risk indicator (KRI) triggers.
Answers
C.
Train end users on regulation requirements.
C.
Train end users on regulation requirements.
Answers
D.
Implement a mechanism to ensure reporting escalation.
D.
Implement a mechanism to ensure reporting escalation.
Answers
Suggested answer: A

What is the BEST criterion for prioritizing IT risk remediation when resource requirements are equal?

A.
Deviation from IT standards
A.
Deviation from IT standards
Answers
B.
IT strategy alignment
B.
IT strategy alignment
Answers
C.
IT audit recommendations
C.
IT audit recommendations
Answers
D.
Impact on business
D.
Impact on business
Answers
Suggested answer: D

When developing a framework to implement IT governance, which of the following BEST contributes to the successful implementation?

A.
Practical and enforceable policies
A.
Practical and enforceable policies
Answers
B.
Automated compliance tracking
B.
Automated compliance tracking
Answers
C.
Comprehensive and timely audit reviews
C.
Comprehensive and timely audit reviews
Answers
D.
Periodic peer reviews
D.
Periodic peer reviews
Answers
Suggested answer: A

In a successful enterprise that is profitable in its marketplace and consistently growing in size, the non-IT workforce has grown by 50% in the last two years. The demand for IT staff in the marketplace is more than the supply, and the enterprise is losing staff to rival organizations. Due to the rapid growth. IT has struggled to keep up with the enterprise, and IT procedures and associated job roles are not well-defined. The MOST critical activity for reducing the impact caused by IT staff turnover is to:

A.
document processes and procedures.
A.
document processes and procedures.
Answers
B.
outsource the IT operation.
B.
outsource the IT operation.
Answers
C.
increase compensation for IT staff
C.
increase compensation for IT staff
Answers
D.
hire temporary staff.
D.
hire temporary staff.
Answers
Suggested answer: A
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