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Which of the following is MOST important to include in the customer dimension of an IT balanced scorecard?

A.
Business value creation
A.
Business value creation
Answers
B.
Stakeholder satisfaction
B.
Stakeholder satisfaction
Answers
C.
Maintenance of IT operations
C.
Maintenance of IT operations
Answers
D.
Support for corporate customers
D.
Support for corporate customers
Answers
Suggested answer: B

A CIO has recently been made aware of a new regulatory requirement that may affect IT-enabled business activities. Which of the following should be the CIO s FIRST step in deciding the appropriate response to the new requirement?

A.
Revise initiatives that are active to reflect the new requirements.
A.
Revise initiatives that are active to reflect the new requirements.
Answers
B.
Confirm there are adequate resources to mitigate compliance requirements.
B.
Confirm there are adequate resources to mitigate compliance requirements.
Answers
C.
Consult with legal and risk experts to understand the requirements.
C.
Consult with legal and risk experts to understand the requirements.
Answers
Suggested answer: C

Which of the following BEST enables effective enterprise risk management (ERM)?

A.
Risk register
A.
Risk register
Answers
B.
Risk ownership
B.
Risk ownership
Answers
C.
Risk tolerance
C.
Risk tolerance
Answers
D.
Risk training
D.
Risk training
Answers
Suggested answer: C

Which of the following BEST supports an IT staff restructure as part of an annual IT strategy review with senior management?

A.
Established IT key performance indicators (KPIs)
A.
Established IT key performance indicators (KPIs)
Answers
B.
IT staff training program requirements
B.
IT staff training program requirements
Answers
C.
External IT staffing benchmarks
C.
External IT staffing benchmarks
Answers
D.
An updated business case for IT resourcing
D.
An updated business case for IT resourcing
Answers
Suggested answer: A

Which of the following is the BEST critical success factor (CSF) to use when changing an IT value management program in an enterprise?

A.
Documenting the process for the board of directors' approval
A.
Documenting the process for the board of directors' approval
Answers
B.
Adopting the program by using an incremental approach
B.
Adopting the program by using an incremental approach
Answers
C.
Implementing the program through the enterprise's change plan
C.
Implementing the program through the enterprise's change plan
Answers
D.
Aligning the program to the business requirements
D.
Aligning the program to the business requirements
Answers
Suggested answer: D

What should be the FIRST action of a new CIO when considering an IT governance framework for an enterprise?

A.
Understand corporate culture and IT'S role in providing business value.
A.
Understand corporate culture and IT'S role in providing business value.
Answers
B.
Understand critical IT processes to define the scope of the IT governance framework.
B.
Understand critical IT processes to define the scope of the IT governance framework.
Answers
C.
Verify stakeholder sponsorship of the IT governance initiative.
C.
Verify stakeholder sponsorship of the IT governance initiative.
Answers
D.
Develop an IT balanced scorecard to monitor and track IT performance.
D.
Develop an IT balanced scorecard to monitor and track IT performance.
Answers
Suggested answer: A

An enterprise has launched a critical new IT initiative that is expected to produce substantial value. Which of the following would BEST facilitate the reporting of benefits realized by the IT investment to the board?

A.
Balanced scorecard
A.
Balanced scorecard
Answers
B.
Milestone chart
B.
Milestone chart
Answers
C.
Performance management
C.
Performance management
Answers
Suggested answer: C

The MOST appropriate method for evaluating the capability of IT governance is through the use of:

A.
a maturity assessment.
A.
a maturity assessment.
Answers
B.
benchmarking.
B.
benchmarking.
Answers
C.
a cost-benefit analysis.
C.
a cost-benefit analysis.
Answers
D.
a risk assessment.
D.
a risk assessment.
Answers
Suggested answer: A

When a shortfall of IT resources is identified, the FIRST course of action is to;

A.
perform a business impact analysis (BIA).
A.
perform a business impact analysis (BIA).
Answers
B.
reallocate the budget to close the gap in resources.
B.
reallocate the budget to close the gap in resources.
Answers
C.
reduce business requirements.
C.
reduce business requirements.
Answers
D.
negotiate best pricing for contracted resources.
D.
negotiate best pricing for contracted resources.
Answers
Suggested answer: A

Which of the following is the BEST way to address the risk associated with new IT investments?

A.
Develop security best practices to protect applications.
A.
Develop security best practices to protect applications.
Answers
B.
Integrate security requirements at the beginning of projects
B.
Integrate security requirements at the beginning of projects
Answers
C.
Establish an enterprise-wide incident response process.
C.
Establish an enterprise-wide incident response process.
Answers
D.
Implement an enterprise-wide security awareness program.
D.
Implement an enterprise-wide security awareness program.
Answers
Suggested answer: B
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