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Which of the following would be MOST helpful to review when determining how to allocate IT resources during a resource shortage?

A.

IT skill development plan

A.

IT skill development plan

Answers
B.

IT organizational structure

B.

IT organizational structure

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C.

IT skills inventory

C.

IT skills inventory

Answers
D.

IT strategic plan

D.

IT strategic plan

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Suggested answer: D

Explanation:

In the context of a resource shortage, reviewing the IT strategic plan would be most helpful for determining how to allocate IT resources. The strategic plan outlines the organization's vision, goals, and priorities, providing a clear framework for making informed decisions about resource allocation. It ensures that limited resources are directed toward initiatives that are most critical to achieving strategic objectives, thereby maximizing the impact and value of IT investments. While skills development plans, organizational structures, and skills inventories are important, they do not provide the strategic context needed for prioritizing resource allocation.

When conducting a risk assessment in support of a new regulatory requirement, the IT risk committee should FIRST consider the:

A.

cost burden to achieve compliance.

A.

cost burden to achieve compliance.

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B.

readiness of IT systems to address the risk.

B.

readiness of IT systems to address the risk.

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C.

risk profile of the enterprise.

C.

risk profile of the enterprise.

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D.

disruption to normal business operations.

D.

disruption to normal business operations.

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Suggested answer: C

Explanation:

When conducting a risk assessment in support of a new regulatory requirement, the IT risk committee should first consider the risk profile of the enterprise. Understanding the overall risk landscape, including existing vulnerabilities, threats, and the impact of potential risks, provides a foundation for evaluating how new regulatory requirements will affect the organization. This initial step ensures that subsequent risk management efforts, including compliance activities, are aligned with the enterprise's risk appetite and strategic objectives. While cost, system readiness, and operational disruption are important considerations, they should be evaluated in the context of the enterprise's risk profile.

An IT steering committee is concerned about staff saving data files containing sensitive corporate information on publicly available cloud file storage applications. Which of the following should be done FIRST to address this concern?

A.

Create a secure corporate cloud file storage and sharing solution.

A.

Create a secure corporate cloud file storage and sharing solution.

Answers
B.

Block corporate access to cloud file storage applications.

B.

Block corporate access to cloud file storage applications.

Answers
C.

Require staff training on data classification policies.

C.

Require staff training on data classification policies.

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D.

Revise the data management policy to prohibit this practice.

D.

Revise the data management policy to prohibit this practice.

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Suggested answer: C

Explanation:

To address concerns about staff saving sensitive corporate information on publicly available cloud file storage applications, the first step should be to require staff training on data classification policies. Educating employees about the types of data classified as sensitive and the associated handling requirements helps to raise awareness and change behavior. Training should emphasize the importance of protecting sensitive information and the proper use of approved storage solutions. While creating secure storage solutions, blocking access to certain applications, and revising policies are important measures, education and awareness are fundamental first steps to ensure compliance and mitigate risks.

ACIO determines IT investment management processes are not fully realizing the benefits identified in business cases. Which of the following would be the BEST way to prevent this issue?

A.

Establish a requirement for ClO review and approval of each business case.

A.

Establish a requirement for ClO review and approval of each business case.

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B.

Evaluate the delegation of investment approval authorities.

B.

Evaluate the delegation of investment approval authorities.

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C.

Perform stage-gate reviews throughout the life cycle of each project.

C.

Perform stage-gate reviews throughout the life cycle of each project.

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D.

Document lessons learned throughout the investment life cycle.

D.

Document lessons learned throughout the investment life cycle.

Answers
Suggested answer: C

Explanation:

Performing stage-gate reviews throughout the life cycle of each project is the best way to ensure IT investment management processes are fully realizing the benefits identified in business cases. Stage-gate reviews provide structured checkpoints at critical phases of a project, allowing for the evaluation of progress, performance against objectives, and the continued viability and alignment with business goals. This approach enables timely adjustments to be made, ensuring that projects stay on track to deliver the expected benefits. While CIO review and approval, evaluating delegation of authority, and documenting lessons learned are valuable, they do not offer the continuous oversight and opportunity for course correction that stage-gate reviews do.

An enterprise's IT department has been operating independently without regard to business concerns, leading to misalignment between business and IT. The BEST way to establish alignment would be to require:

A.

business to help define IT goals.

A.

business to help define IT goals.

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B.

business to fund IT services.

B.

business to fund IT services.

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C.

IT to define business objectives.

C.

IT to define business objectives.

Answers
D.

IT and business to define risks.

D.

IT and business to define risks.

Answers
Suggested answer: A

Explanation:

Requiring the business to help define IT goals is the best way to establish alignment between business and IT when the IT department has been operating independently of business concerns. This collaborative approach ensures that IT initiatives are directly linked to business objectives, facilitating strategic alignment and ensuring that IT supports and enhances business operations. While IT defining business objectives, business funding IT services, and both defining risks are important, the foundational step for alignment is integrating business perspectives into the definition of IT goals.

Which of the following is the BEST way for a CIO to assess the consistency of IT processes against industry benchmarks to determine where to focus improvement initiatives?

A.

Utilizing a capability maturity model

A.

Utilizing a capability maturity model

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B.

Evaluating the current balanced scorecard

B.

Evaluating the current balanced scorecard

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C.

Reviewing key performance measures

C.

Reviewing key performance measures

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D.

Reviewing IT process audit results

D.

Reviewing IT process audit results

Answers
Suggested answer: A

Explanation:

Utilizing a capability maturity model is the best way for a CIO to assess the consistency of IT processes against industry benchmarks and determine where to focus improvement initiatives. Capability maturity models provide a structured framework for evaluating the maturity of an organization's processes in comparison to industry best practices. This approach helps identify areas of strength and opportunities for improvement, guiding strategic decisions on where to allocate resources for process enhancements. While balanced scorecards, key performance measures, and IT process audit results are useful, a capability maturity model offers a comprehensive assessment specifically designed for process improvement.

Which of the following is the BEST indication of an effective information governance model?

A.

Senior management ensures quality goals are defined for information.

A.

Senior management ensures quality goals are defined for information.

Answers
B.

The CIO defines information accountability, quality criteria, and criticality.

B.

The CIO defines information accountability, quality criteria, and criticality.

Answers
C.

Enterprise architects define information protection attributes.

C.

Enterprise architects define information protection attributes.

Answers
D.

Process owners determine which information assets will be managed.

D.

Process owners determine which information assets will be managed.

Answers
Suggested answer: A

Explanation:

An effective information governance model is best indicated when senior management ensures that quality goals are defined for information. This top-down approach demonstrates a commitment to managing information as a strategic asset, with clear quality objectives that align with business goals. It ensures accountability and sets the tone for information governance practices across the organization. While the roles of the CIO, enterprise architects, and process owners are important, the involvement of senior management in defining quality goals is a key indicator of an effective governance model.

Which of the following is the PRIMARY role of the CEO in IT governance?

A.

Establishing enterprise strategic goals

A.

Establishing enterprise strategic goals

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B.

Managing the risk governance process

B.

Managing the risk governance process

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C.

Evaluating return on investment (ROI)

C.

Evaluating return on investment (ROI)

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D.

Nominating IT steering committee membership

D.

Nominating IT steering committee membership

Answers
Suggested answer: A

Explanation:

The primary role of the CEO in IT governance is establishing enterprise strategic goals. The CEO is responsible for setting the vision and strategic direction of the organization, which includes ensuring that IT governance aligns with and supports these broader objectives. While managing the risk governance process, evaluating ROI, and nominating IT steering committee membership are important, these are typically shared responsibilities or delegated to other roles within the organization. The CEO's leadership in defining the strategic goals is fundamental to guiding all aspects of IT governance and ensuring alignment with the business strategy.

Which of the following should a CIO review to obtain a holistic view of IT performance when identifying potential gaps in service delivery?

A.

Key performance indicators (KPIs)

A.

Key performance indicators (KPIs)

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B.

Return on investment (ROI) analysis

B.

Return on investment (ROI) analysis

Answers
C.

Service level agreement (SLA) reporting

C.

Service level agreement (SLA) reporting

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D.

Staff performance evaluations

D.

Staff performance evaluations

Answers
Suggested answer: A

Explanation:

To obtain a holistic view of IT performance and identify potential gaps in service delivery, a CIO should review Key Performance Indicators (KPIs). KPIs are quantifiable measures that reflect the critical success factors of an organization and provide a comprehensive overview of performance across various aspects of IT service delivery, including efficiency, effectiveness, quality, and compliance with agreed service levels. While ROI analysis, SLA reporting, and staff performance evaluations offer valuable insights into specific areas, KPIs provide a broader perspective that encompasses various dimensions of IT performance, making them essential for a comprehensive assessment.

Which of the following should be considered FIRST when assessing the implications of new external regulations on IT compliance?

A.

IT policies and procedures that need revision

A.

IT policies and procedures that need revision

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B.

Resource burden for implementation

B.

Resource burden for implementation

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C.

Gaps in skills and experience of IT employees

C.

Gaps in skills and experience of IT employees

Answers
D.

Impact on contracts with service providers

D.

Impact on contracts with service providers

Answers
Suggested answer: A

Explanation:

When assessing the implications of new external regulations on IT compliance, the first consideration should be the IT policies and procedures that need revision. This initial focus ensures that the foundational guidelines governing IT operations are aligned with the new regulatory requirements, forming the basis for compliance. While the resource burden for implementation, gaps in skills and experience of IT employees, and the impact on contracts with service providers are important considerations, they follow the primary step of ensuring that IT policies and procedures are in compliance with new regulations.

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