Isaca CGEIT Practice Test - Questions Answers, Page 58

Business risk has the greatest impact on the design of an IT governance framework, as it determines the level of control, oversight, and alignment that is required for the IT function to support the business objectives and mitigate the potential threats and vulnerabilities. Business risk is influenced by various factors, such as the industry, market, customer, competitor, regulatory, and environmental context of the enterprise. Therefore, the IT governance framework should be tailored to suit the specific risk profile and appetite of the enterprise, and to address the key risk areas and scenarios that could affect the business performance and value.According to COBIT 2019, one of the design factors that can influence the design of an enterprise's governance system is the risk profile1.This design factor reflects the degree of risk exposure and tolerance that the enterprise has in relation to its use of information and technology1.The risk profile can be assessed by considering various aspects, such as the likelihood and impact of risk events, the sources and types of risks, the risk appetite and thresholds, the risk management capabilities and maturity, and the risk culture and awareness1.Based on the risk profile, the enterprise can decide on the appropriate governance objectives, components, enablers, practices, and activities that are needed to manage and mitigate the risks effectively1. The other options, IT performance metrics, resource allocation, and business leadership, are also important for the design of an IT governance framework, but they are not as impactful as business risk.IT performance metrics are used to measure and monitor the effectiveness and efficiency of the IT function in delivering value to the business2.Resource allocation is a process that optimizes the use of IT resources across multiple programs and projects in alignment with the business goals and priorities3.Business leadership is a role that provides strategic direction, guidance, and support for the IT function in achieving its objectives4. However, these factors are more related to the implementation and execution of the IT governance framework, rather than its design. They are also influenced by the business risk factor, as they depend on the level of risk exposure and tolerance that the enterprise has.Reference:=IT Governance: Definitions, Frameworks and Planning - ProjectManager,Resource Allocation Done Right: Best Practices for 2022 & Beyond,The Role of Business Leadership in Effective IT Governance,COBIT Design Factors: A Dynamic Approach to Tailoring Governance in ... - ISACA

The first consideration with regard to the IT service desk that will remain centralized is the effect of regional differences on service delivery. This is because regional differences can pose various challenges and opportunities for the IT service desk, such as:

Language and cultural barriers: The IT service desk staff should be able to communicate effectively and respectfully with customers from different countries and backgrounds, and understand their needs, preferences, and expectations.This may require hiring multilingual staff, providing language training, using translation tools, or outsourcing some services to local providers1.

Time zone differences: The IT service desk should be able to provide timely and consistent support to customers across different time zones, and avoid delays or disruptions in service delivery.This may require extending the service hours, implementing shift work, using automation tools, or outsourcing some services to local providers2.

Legal and regulatory differences: The IT service desk should be aware of and comply with the local laws and regulations that apply to the IT services they provide, such as data protection, privacy, security, taxation, and consumer rights.This may require conducting a risk assessment, obtaining legal advice, implementing policies and procedures, or outsourcing some services to local providers3.

Technical and operational differences: The IT service desk should be able to adapt to the technical and operational requirements and challenges of the different regions they serve, such as network connectivity, bandwidth, infrastructure, devices, software, standards, and best practices.This may require conducting a feasibility study, investing in technology upgrades, implementing quality assurance measures, or outsourcing some services to local providers4.

The other options, identification of IT service desk functions that can be outsourced, enforcement of a standardized policy across all regions, and availability of adequate resources to provide support for new users are also important considerations for the IT service desk that will remain centralized, but they are not the first one. They are more related to the implementation and execution of the IT service desk strategy, rather than its design. They are also influenced by the regional differences factor, as they depend on the level of variation and complexity that the IT service desk faces in different regions.Reference:=Five Ways to Provide a World Class Service Desk Experience,How to Run an IT Service Desk in a Hybrid or Remote World - Gartner,Best Practices for Building a Service Desk | Atlassian,The Top 18 Help Desk Metrics and Best Practices - HubSpot Blog

A steering committee involving business and IT is the best approach to enable effective communication to senior management regarding the project status for a strategic enterprise resource management system implementation.This is because a steering committee is a group of senior executives, stakeholders, and experts who provide strategic direction, guidance, and oversight for the project1. A steering committee can help to:

Communicate the project vision, goals, benefits, and risks to senior management and other stakeholders1

Monitor and review the project progress, performance, quality, and deliverables1

Resolve any issues, conflicts, or changes that may arise during the project1

Ensure the alignment of the project with the business strategy, objectives, and priorities1

Provide support, resources, and sponsorship for the project1

A steering committee involving business and IT can ensure that both the functional and technical aspects of the project are well represented and communicated to senior management. This can help to avoid any misunderstandings, gaps, or misalignments between the business and IT perspectives.A steering committee can also facilitate effective communication among senior management, project team, and other stakeholders, and foster a collaborative and supportive environment for the project success2.

The other options, project management office with business and IT representatives, weekly project reports reviewed by business and IT management, and project status updates on the intranet are not as effective as a steering committee for enabling communication to senior management regarding the project status.A project management office is a centralized unit that provides standards, methodologies, tools, and support for project management3.A project management office can help to improve the efficiency and consistency of project delivery, but it does not have the authority or responsibility to communicate directly with senior management or influence their decisions3.Weekly project reports are documents that summarize the progress, performance, issues, and risks of a project in a given period4. Weekly project reports can help to keep senior management informed of the project status, but they may not be sufficient to address their concerns or expectations.Weekly project reports may also be too frequent or detailed for senior management who may prefer a higher-level or less frequent view of the project4.Project status updates on the intranet are web-based messages that provide information about the current state of a project5. Project status updates on the intranet can help to increase the visibility and transparency of the project status to senior management and other stakeholders, but they may not be effective in engaging them or soliciting their feedback.Project status updates on the intranet may also be overlooked or ignored by senior management who may have limited time or access to the intranet5.Reference:=What is a Project Steering Committee? | Clarizen,How To Run An Effective Steering Committee Meeting - BrightWork,What Is a Project Management Office (PMO)? | Smartsheet,How To Write A Project Status Report: The Ultimate Guide,Project Status Update Email Sample : Templates and Examples

Establishing a data governance framework is the first strategic action in addressing the situation where financial data is being managed in a way that will negatively impact the enterprise's ability to support regulatory reporting. This is because a data governance framework is a structured approach to managing and utilizing data in an organization.It includes policies, procedures, and standards that guide how data is collected, stored, managed, and used1. A data governance framework can help to:

Improve data quality, accuracy, consistency, and completeness1

Ensure data privacy, security, and compliance with regulatory requirements1

Align data with business strategy, objectives, and priorities1

Enhance data integration, accessibility, and usability1

Define data roles and responsibilities and assign accountability1

By establishing a data governance framework, the enterprise can address the root cause of the problem, which is the lack of control and oversight over the financial data. A data governance framework can help to ensure that the financial data is properly managed and utilized to support regulatory reporting and other business needs.

The other options, assigning data responsibilities through a RACI chart, reviewing key risk indicators (KRIs) related to data management, and updating data management policies are not as effective as establishing a data governance framework for addressing the situation. They are more related to the implementation and execution of the data governance framework, rather than its design. They are also dependent on the existence of a data governance framework, as they require a clear understanding of the data landscape, goals, and standards of the organization.

To help ensure that IT projects related to a new business opportunity deliver the required business outcomes, the best approach is to implement stage-gate reviews that require business sign-off at each critical phase of the project. This process provides structured checkpoints where project progress, alignment with business requirements, and expected outcomes can be evaluated and validated by business stakeholders. This ensures ongoing alignment between IT project execution and business objectives, allowing for timely adjustments as needed. Hiring consultants, developing policies, and focusing on process maturity are supportive actions, but stage-gate reviews with business sign-off directly link project progression to business expectations.

Assigning information risk to a department without designating an individual owner is most likely to have a negative impact on accountability for information risk ownership. This lack of individual accountability can lead to ambiguities in responsibility, making it difficult to ensure that appropriate risk management actions are taken and followed up on. When an individual owner is clearly identified, it establishes direct responsibility and accountability, improving the effectiveness of risk management practices. While the scenarios described in the other options present challenges, the absence of a specific individual owner represents a fundamental weakness in establishing clear accountability for managing information risk.