During an inventory audit, what happens if you accidentally scan the same asset twice?

HAM automatically removes duplicates

The most recent scan is imported

Baseline ITSM Asset Management provides which features? (Choose three.)

Hardware Manufacturer Lifecycle Dates

What information would you find on the Procurement tab of the Hardware Asset dashboard? (Choose two.)

Hardware nearing end of warranty

Hardware model normalization status

Hardware models up for end of life

New hardware assets found by audits

Since trustworthy data is key to good asset management practices, where would you look to determine the number of days until next Content Service download will occur?

Asset > Hardware Asset Dashboard

Asset Hardware Model Normalization > Content Service Setup

Asset > Asset Audits > Asset Audits

Asset > Hardware Asset Dashboard

What requirements must be met in order for a consumable asset to be consumed? (Choose three.)

State is In stock or Pending Delivery

Which applications are required to perform a blind audit of your asset inventory?

Hardware Asset Management (HAM) and ServiceNow Agent mobile app

Hardware Asset Management (HAM) and ServiceNow My Assets mobile app

Hardware Asset Management (HAM) and Software Asset Management (SAM)

ITSM Asset Management and ServiceNow My Assets mobile app

ITSM Asset Management and ServiceNow Agent mobile app

Hardware Asset Management (HAM) and ServiceNow Agent mobile app

Hardware models may not be fully normalized until updated content is downloaded from the Hardware Model Normalization Content Service. How do you determine if the content has been downloaded?

Review the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard

Determine if the business rule, Create a Hardware Normalization Download, has been triggered yet or not

Review the Last updated date of the Central Data Service Download Status jobs on the Normalization and Content Service dashboard

Review the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard

Query the scheduled job reports to determine if the Hardware Normalization Content Library Download job has completed yet

Why may users request loaner assets even when the requested asset is not available in the local stockroom?

The wait-listed loaner asset requests provide visibility to the demand for loaner orders.

The request creates an automatic transfer order to move assets from a warehouse with in stock assets.

The wait-listed loaner asset requests provide visibility to streamline internal transfer order flows.

The wait-listed loaner asset requests provide visibility to the demand for loaner orders.

The request automatically creates a purchase order to obtain the assets from a vendor.

When creating a stock rule that replenishes from a vender, what is primary requirement for the warehouse stockroom? (Choose two.)

The stockroom manager must have a valid email address Most Voted

The stockroom must have an assigned manager Most Voted

The stockroom manager must have a valid email address Most Voted

The stockroom must have an assigned manager Most Voted

The stockroom must have an assignment group

The stockroom manager must have a valid mobile phone

The stockroom manager must have a valid time zone

You have just created a new hardware model record for a group of laptops you purchased. When does normalization first run to normalize the record?

When you save the hardware model record

When the daily scheduled HAM -- Daily job runs

When the weekly scheduled HAM -- Normalization job runs

When you save the hardware model record

When you click the Normalize Hardware Model link under Related Links

Describe the structure of a Transfer Order.

Transfer Order > Transfer Order Line > Transfer Order Task

Transfer Order Task > Transfer Order

Transfer Order > Transfer Order Line > Transfer Order Task

Transfer Order > Transfer Order Task > Transfer Order Line

Transfer Order Task > Transfer Order Line

What critical information should be tracked for your contracts? (Choose two.)

What assets each contract covers

A transfer order is used to do what?

Move an asset between stockrooms

Transfer an asset between vendors

Move an asset to an external stockroom

Move an asset between stockrooms

A component is considered a configuration item (CI) as opposed to an IT asset when you want to:

Track its relationship information

How do you prevent normalization information fora specific hardware model from being sent to the ServiceNow Content Service?

Select Exclude from content service on the Normalization tab of the hardware model record

Click the Exclude button on the hardware model record

Click the Opt-out button on the hardware model record

Select Opt-out from content service on the Normalization tab of the hardware model record

What are the main purposes of transfer order line tasks? (Choose two.)

To help track service levels and the time frame needed to complete a transfer order

To move transfer order lines from one stage to another

To help track service levels and the time frame needed to complete a transfer order

To move transfer order lines from one stage to another

To help track the total number of assets moved from one stockroom to another

To automate reordering of consumables as they are consumed by users

To move transfer orders from one stage to another

Which of these automatic restocking actions are available in baseline? (Choose two.)

Create a task assigned to the stock room manage to create a purchase order

Create a transfer order to restock from another stockroom

Create a task assigned to stock room manager to contact procurement manager

Create a task assigned to the stock room manage to create a purchase order

Create a new asset from any returned inventory

Create a transfer order to restock from another stockroom

Create a transfer order to restock from a vendor

For advanced risk assessment, risk response can be handled in the following ways:(Choose two.)

Create multiple risk response tasks Most Voted

Must create at least one risk response task

Create multiple risk response tasks Most Voted

Skipped entirely based on attributes defined in the RAM

Must create a mitigation response task

Must create at least one risk response task

Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?

Use the Principal CI class checkbox, to identify the CI classes that they want visible on the Incident, Problem, and Change forms Most Voted

Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display; make reference qualifier to display only the CIs with show=true

Use the Principal CI class checkbox, to identify the CI classes that they want visible on the Incident, Problem, and Change forms Most Voted

Create an Access control to hide the unnecessary CIs from the itil users

Make a show/hide UI action to show only the desired CIs to the itil users

When a Document Template is created from an HR Case, the name of the person who created the document is added to the name of the attachment.Why?

It indicates who generated the document

It indicates who should sign the document

It indicates who generated the document

It indicates the Opened for user

It indicates who the document is about

ServiceNow CIS-HAM Practice Test 4 - Free Online Exam Prep & Questions

Spam

Selling illegal goods, money scams etc.

Hate Speech

Serious attack on a group.

Harassment and bullying

Harassing an individual (including doxing)

Harmful activities

Threatening or glorifying violence or serious harm, including self-harm

Adult content (Consensual)

Nudity/Sexual content

Sexual exploitation and abuse (child safety)

Sexually explicit or suggestive imagery or writing involving minors

Sexual exploitation and abuse (adults and animals)

Sexually explicit or suggestive imagery or writing involving non-consenting adults or non-humans

Plagiarism

Reusing content without attribution (link and blockquotes)

Poorly written

Not in English or has very bad formatting, grammar, and spelling

Inappropriate credential

Author's credential is offensive, spam, or impersonation

Other

Ex. Illegal content, incomplete question...

ServiceNow CIS-HAM Practice Test 4

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