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CIS-HAM: Certified Implementation Specialist - Hardware Asset Management
ServiceNow
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When a Document Template is created from an HR Case, the name of the person who created the document is added to the name of the attachment.
Why?
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Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?
For advanced risk assessment, risk response can be handled in the following ways:
(Choose two.)
Normalization status is the level of normalization match based on what characteristics? (Choose three.)
You have just created a new hardware model record for a group of laptops you purchased. When does normalization first run to normalize the record?
When using transfer orders to move multiple assets from a single stockroom to another, how should each asset be listed?
What are some examples of operational expenses of managing an asset throughout its lifecycle? (Choose two.)
Explanation:
Operational expenses are the costs incurred by an organization to maintain and use an asset throughout its lifecycle. These costs include the expenses related to the repair, maintenance, upgrade, and disposal of the asset. Some examples of operational expenses are:
Replacement parts: These are the costs of purchasing and installing new parts or components for an asset that is damaged, worn out, or obsolete. For example, replacing a hard drive, a battery, or a keyboard for a laptop.
Maintenance agreements: These are the costs of contracting with a vendor or a service provider to perform regular or preventive maintenance on an asset. For example, paying a monthly fee for a technician to check and service a printer or a scanner.
Other examples of operational expenses are:
Storage costs: These are the costs of renting or owning a space to store an asset that is not in use or awaiting disposal. For example, paying for a warehouse, a locker, or a shelf to keep unused or surplus computers or monitors.
Warranty costs: These are the costs of extending or renewing the warranty coverage for an asset that is still under the manufacturer's warranty or has expired. For example, paying an extra fee for a one-year or a three-year warranty extension for a tablet or a smartphone.
Hardware Asset Management overview, which describes the functionalities of the Hardware Asset Management application, including the dashboard, model normalization, hardware refresh, lease contract expiration, disposal orders, and RMA requests.
Hardware Asset Management, which gives an overview of the benefits and features of the Hardware Asset Management solution, such as reducing costs, improving compliance, optimizing asset utilization, and enhancing service delivery.
Hardware Asset Management - ServiceNow, which provides a data sheet with the key capabilities and benefits of the Hardware Asset Management application.
Once a Catalog Item has been requested, what mechanism determines the approvals, and tasks that are triggered in the application?
A blind inventory audit is typically initiated via which interface?
A component is considered a configuration item (CI) as opposed to an IT asset when you want to:
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