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Question 51

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Assets can be scanned and created in ServiceNow via the Agent mobile application in which scenarios? (Choose two.)

Create a single asset via barcode scan
Create a single asset via barcode scan
Receive one or multiple assets from a purchase order
Receive one or multiple assets from a purchase order
Create multiple assets listed on a contract PDF scan
Create multiple assets listed on a contract PDF scan
Create a single asset via Name search
Create a single asset via Name search
Suggested answer: A, B

Explanation:

The ServiceNow Agent mobile app allows the user to scan and create assets in ServiceNow in various scenarios123.

One scenario is to create a single asset via barcode scan.The user can scan the barcode or QR code of an asset and fill in the required fields to create an asset record in ServiceNow1.

Another scenario is to receive one or multiple assets from a purchase order. The user can scan the barcode or QR code of a purchase order and view the list of assets to be received.The user can then scan the assets and confirm the receipt in ServiceNow1.

The other scenarios, such as creating multiple assets listed on a contract PDF scan or creating a single asset via Name search, are not supported by the ServiceNow Agent mobile app123.Reference:

ServiceNow Agent app - Product Documentation: San Diego - Now Support Portal

Hardware Asset Inventory Management - ServiceNow

Automation Simplifies Hardware Asset Management - ServiceNow Blog

asked 23/09/2024
Jozsef Stelly
47 questions

Question 52

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When viewing the Model Management tab of the Hardware Asset dashboard, you see that several models are reported as Match Not Found. What are potential causes of this? (Choose three.)

You have opted out of the Content Service
You have opted out of the Content Service
The content is not available from the Content Service
The content is not available from the Content Service
Your model form contains a good Model number, but a bad model Name
Your model form contains a good Model number, but a bad model Name
Something on your model form may be badly formatted
Something on your model form may be badly formatted
The content has not been downloaded from the Content Service
The content has not been downloaded from the Content Service
Suggested answer: B, D, E
asked 23/09/2024
Arthur Khaha
43 questions

Question 53

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Which of the following are components of the asset request structure? (Choose three.)

Procurement orders
Procurement orders
Transfer orders
Transfer orders
Stock order tasks
Stock order tasks
Purchase orders
Purchase orders
Catalog tasks
Catalog tasks
Suggested answer: B, D, E
asked 23/09/2024
TRONG KY
51 questions

Question 54

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What is the primary goal of the Inventory tab of the Hardware Asset Management dashboard?

Help the asset manager generate reports
Help the asset manager generate reports
Show the value from maintaining inventory
Show the value from maintaining inventory
Help the stock manager process transfer orders
Help the stock manager process transfer orders
Show the value from bulk purchasing
Show the value from bulk purchasing
Help the asset manager process purchase orders
Help the asset manager process purchase orders
Suggested answer: B

Explanation:

According to the ServiceNow Hardware Asset Management documentation, the Inventory tab of the Hardware Asset Management dashboard provides a comprehensive view of the inventory functions, such as asset audits, disposal orders, stock orders, and shipments. The primary goal of this tab is to show the value from maintaining inventory, such as reducing costs, improving service delivery, and optimizing asset utilization. The Inventory tab also helps users to take inventory-related actions, such as creating or managing stock orders, disposal orders, or shipments, scanning assets with a mobile device, and assigning assets to pallets.Reference:

ServiceNow Hardware Asset Management: Hardware Asset Management overview

ServiceNow Hardware Asset Management: Inventory view

asked 23/09/2024
Mihir Mishra
33 questions

Question 55

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What do certification filters define?

The percentage of tasks required for the certification to be considered complete
The percentage of tasks required for the certification to be considered complete
When the certification is performed
When the certification is performed
The assets to be certified
The assets to be certified
What fields are displayed for certification
What fields are displayed for certification
Suggested answer: C
asked 23/09/2024
Dmitrii Nikolaevich
37 questions

Question 56

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Which features are part of the ServiceNow Mobile App? (Choose two.)

Provides end users visibility to their assigned hardware
Provides end users visibility to their assigned hardware
Enables reclamation of mobile devices
Enables reclamation of mobile devices
Provides users visibility to their disposed consumables
Provides users visibility to their disposed consumables
Enables end users to log incidents for their assigned assets
Enables end users to log incidents for their assigned assets
Suggested answer: A, D

Explanation:

The ServiceNow Mobile App is a native app that enables users to access various ServiceNow features and functions from their mobile devices12.

One of the features of the ServiceNow Mobile App is to provide end users visibility to their assigned hardware.This means that end users can view and report issues around their assets, such as laptops, tablets, or phones, from the app34.

Another feature of the ServiceNow Mobile App is to enable end users to log incidents for their assigned assets.This means that end users can create and update incidents related to their assets, such as hardware failures, software errors, or network problems, from the app34.

The other options are not features of the ServiceNow Mobile App. The app does not enable reclamation of mobile devices, which is a process of recovering and reusing devices that are no longer needed or used. The app also does not provide users visibility to their disposed consumables, which are items that are used up or depleted over time, such as toner cartridges, batteries, or paper.

1: ServiceNow Product Documentation: ServiceNow Mobile Apps

2: ServiceNow Product Page: Now Mobile -- Now Platform

3: ServiceNow Product Documentation: Now Mobile App

4: ServiceNow Product Documentation: Mobile Agent App

[5]: ServiceNow Product Documentation: Reclamation

[6]: ServiceNow Product Documentation: Consumables

asked 23/09/2024
Nezha El Fakraoui
32 questions

Question 57

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What information would you find on the End of Life tab of the Hardware Asset dashboard? (Choose two.)

Hardware asset disposal status
Hardware asset disposal status
New hardware assets found by audits
New hardware assets found by audits
Hardware assets disposed (YTD)
Hardware assets disposed (YTD)
Consumable models up for End of Life
Consumable models up for End of Life
Suggested answer: A, C

Explanation:

The End of Life tab of the Hardware Asset dashboard shows key metrics on the hardware assets that have reached or are nearing the end of their life cycle12.

The tab includes the following reports1:

Hardware asset disposal status: This report shows the number of hardware assets that are in different stages of disposal, such as pending, in progress, or completed1.

Hardware assets disposed (YTD): This report shows the number of hardware assets that have been disposed in the current year, grouped by month1.

Hardware assets up for end of life: This report shows the number of hardware assets that are due for end of life in the next 12 months, grouped by month1.

Hardware assets up for end of support: This report shows the number of hardware assets that are due for end of support in the next 12 months, grouped by month1.

Therefore, the correct answer is A. Hardware asset disposal status and C. Hardware assets disposed (YTD), as these are the only two reports that are shown on the End of Life tab of the Hardware Asset dashboard.

asked 23/09/2024
Ksu doo Makek
45 questions

Question 58

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What are some examples of operational expenses of managing an asset throughout its lifecycle? (Choose two.)

Replacement parts
Replacement parts
Storage costs
Storage costs
Maintenance agreements
Maintenance agreements
Warranty costs
Warranty costs
Suggested answer: A, C

Explanation:

Operational expenses are the costs incurred by an organization to maintain and use an asset throughout its lifecycle. These costs include the expenses related to the repair, maintenance, upgrade, and disposal of the asset. Some examples of operational expenses are:

Replacement parts: These are the costs of purchasing and installing new parts or components for an asset that is damaged, worn out, or obsolete. For example, replacing a hard drive, a battery, or a keyboard for a laptop.

Maintenance agreements: These are the costs of contracting with a vendor or a service provider to perform regular or preventive maintenance on an asset. For example, paying a monthly fee for a technician to check and service a printer or a scanner.

Other examples of operational expenses are:

Storage costs: These are the costs of renting or owning a space to store an asset that is not in use or awaiting disposal. For example, paying for a warehouse, a locker, or a shelf to keep unused or surplus computers or monitors.

Warranty costs: These are the costs of extending or renewing the warranty coverage for an asset that is still under the manufacturer's warranty or has expired. For example, paying an extra fee for a one-year or a three-year warranty extension for a tablet or a smartphone.

Hardware Asset Management overview, which describes the functionalities of the Hardware Asset Management application, including the dashboard, model normalization, hardware refresh, lease contract expiration, disposal orders, and RMA requests.

Hardware Asset Management, which gives an overview of the benefits and features of the Hardware Asset Management solution, such as reducing costs, improving compliance, optimizing asset utilization, and enhancing service delivery.

Hardware Asset Management - ServiceNow, which provides a data sheet with the key capabilities and benefits of the Hardware Asset Management application.

asked 23/09/2024
Jonathan Hernández Hernández
31 questions

Question 59

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What is the name of the scheduled job that generates expense lines based on rate cards?

Process Daily Costs
Process Daily Costs
Process FM Costs
Process FM Costs
Process Daily Allocations
Process Daily Allocations
Process Expense Allocations
Process Expense Allocations
Suggested answer: B
asked 23/09/2024
Daniel williams
51 questions

Question 60

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How do you calculate residual value?

Subtract the amortized value from the cost of the asset
Subtract the amortized value from the cost of the asset
Subtract storage and lease cost from the cost of the asset
Subtract storage and lease cost from the cost of the asset
Subtract the depreciation from the cost of the asset
Subtract the depreciation from the cost of the asset
Subtract the salvage value from the cost of the asset
Subtract the salvage value from the cost of the asset
Suggested answer: C

Explanation:

According to theHardware Asset Management documentation, residual value is the estimated value of an asset at the end of its useful life.

Residual value is calculated by subtracting the depreciation from the cost of the asset, as stated in theHardware Asset Management documentation: ''Residual value = Cost - Depreciation''.

Depreciation is the amount of value that an asset loses over time due to wear and tear, obsolescence, or other factors.

Therefore, the correct answer is option C, subtract the depreciation from the cost of the asset.Reference:

Hardware Asset Management documentation

What is Hardware Asset Management?

asked 23/09/2024
Scott Whitney
43 questions
Total 184 questions
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