ServiceNow CIS-HAM Practice Test - Questions Answers, Page 7

Now Create is a solution that provides step-by-step delivery guidance based on real-world experiences and proven leading practices, to perform digital transformations using ServiceNow products12.

A success pack is a collection of processes and assets that, when executed by qualified ServiceNow practitioners, will deliver successful outcomes for your project13.

A process is a set of tasks that guides you through the implementation or upgrade of a ServiceNow product or feature1.

An asset is an input to the methodology and can be product specific leading practice detailed instructions related to the success pack or other product agnostic project templates and accelerators1.

A success pack can be exported into ServiceNow SPM (and other project execution tools) to accelerate project start-up and provide easy links back to Now Create throughout the project execution1.

The other options are not correct terms used in Now Create. There is no such thing as a Now Create pack, a project pack, a methodology pack, or an asset pack.

1: ServiceNow Create - Now Create

2: Project Methodology - Customer Success - ServiceNow

3: Now Create: Faster implementations, better outcomes - ServiceNow

The core table that requires migration when extending ITSM Asset Management with Hardware Asset Management is thealm_assettable1.

The alm_asset table stores the records of all the assets in the system, regardless of their type or class1.

When you activate the Hardware Asset Management plugin, a migration script runs that converts the existing asset records in the alm_asset table to hardware asset records in thealm_hardwaretable2.

The alm_hardware table is a child table of the alm_asset table that stores the records of the hardware assets only2.

The migration script also updates the references and relationships of the migrated assets to the new table2.

The migration script runs only once and does not affect the future creation or update of asset records2.Reference:

Asset table - Product Documentation: San Diego - ServiceNow

Hardware Asset Management - Product Documentation: Tokyo - ServiceNow

According to theHardware Asset Management documentation, the Hardware Asset Management (HAM) plugin is a licensable application that provides advanced workflow, automation, and mobile capabilities to maintain your assets.

To activate the HAM plugin, you need to request it from the HI Customer Service System1.

Once the HAM plugin is activated, you can access the Hardware Asset Management application from the application navigator in the ServiceNow platform2.

The Hardware Asset Management application contains several modules, such as Hardware Assets, Hardware Asset Dashboard, Hardware Normalization, and Asset Lifecycle Automation2.

Therefore, the correct answer is option D, check for the Hardware Asset Management application in the application navigator, as it indicates that the HAM plugin is installed on your instance.Reference:

Hardware Asset Management documentation

Hardware Asset Management - Product Documentation: Tokyo - ServiceNow

According to the ServiceNow Hardware Asset Management documentation, a hardware asset is defined as 'any tangible, physical company technology asset, including those currently in use, those in storage, and support equipment'1. Websites are not tangible or physical assets, but rather digital or virtual assets that are hosted on servers or other hardware devices. Therefore, websites are not considered hardware assets by ServiceNow. The other options, switches, routers, buildings, and software entitlements, are all examples of hardware assets or related items that can be managed by ServiceNow Hardware Asset Management.Reference:

What is Hardware Asset Management?