ITIL CASM Practice Test - Questions Answers

The Kickoff Meeting sets the foundation for a project or process by addressing overarching policies, stakeholders, and communication strategies.

A . Incorrect. Sprint Planning focuses on defining the Sprint Goal and selecting backlog items for the Sprint.

B . Incorrect. The Sprint Retrospective reviews team performance and identifies improvement areas, not initial setup activities.

C . Correct. The Kickoff Meeting ensures alignment on policies, stakeholders, and communication plans.

D . Incorrect. A Strategic Sprint is not a formal Scrum event.

Agile Project Management: Kickoff meeting guidelines.

Sustaining improvements in Agile Service Management requires fostering a culture of learning, feedback, and collaboration. Simply increasing the velocity of teams does not inherently sustain improvements and can sometimes lead to burnout if not managed properly.

A . Incorrect. Ongoing training equips employees with the skills needed to adapt to changes, which sustains improvements.

B . Correct. While increasing velocity is desirable, it does not directly sustain improvements and may have negative impacts without adequate support.

C . Incorrect. Sharing successes and lessons learned builds a culture of continuous improvement.

D . Incorrect. Soliciting feedback ensures that changes remain relevant and effective, a key factor in sustaining improvements.

ITIL 4: Continuous Improvement principles.

Scrum and Agile: Importance of sustainable delivery practices.

Intelligent automation begins with intelligent processes that are designed to adapt and respond to dynamic needs, supported by automation tools and resilient technology.

A . Correct. The foundation of intelligent automation is a process designed with adaptability and efficiency in mind.

B . Incorrect. Tools are important but secondary to having a well-designed process.

C . Incorrect. Resilient technology supports automation but does not serve as the starting point.

D . Incorrect. Resilient processes are an outcome of intelligent process design.

ITIL 4: Role of intelligent automation in service management.

Agile and DevOps: Process-first approach to automation.

The Process Startup (or Daily Scrum equivalent in service management) is a quick status meeting to align the team's efforts and inspect progress.

A . Incorrect. Attendance may involve stakeholders or others, depending on the context.

B . Incorrect. The inspection of progress toward the Sprint Goal is a characteristic of the Sprint Review, not the Process Startup.

C . Correct. The Process Startup functions as a status meeting to synchronize team activities.

D . Incorrect. Not all options are correct.

Scrum Guide 2020: Daily Scrum principles.

The Sprint Review focuses on inspecting the increment and adapting the backlog, not on identifying improvement actions for the team.

A . Correct. Discussions on successes are part of the Sprint Review.

B . Correct. Challenges faced during the Sprint are addressed in the Sprint Review.

C . Incorrect. Reflection on what to do differently is a key focus of the Sprint Retrospective, not the Sprint Review.

D . Correct. Reviewing the state of the backlog is a central activity in the Sprint Review.

Scrum Guide 2020: Sprint Review and Retrospective distinctions.

A value stream is a series of steps or activities that an organization undertakes to deliver value to a customer, starting from the initial request to the final delivery of a product or service. It represents the end-to-end flow of value and includes all tasks necessary for the creation and delivery of the product or service, regardless of whether they are performed by development teams, operations, or other departments.

Option Analysis:

A . Incorrect. While agility involves doing something as and when needed, this doesn't define a value stream.

B . Partially correct but too narrow. A value stream encompasses more than just development and deployment; it includes all activities related to delivering customer value.

C . Correct. This encapsulates the end-to-end activities from customer request to delivery, which aligns with the value stream concept in Lean and Agile practices.

D . Incorrect. This defines 'value' in IT services, not the concept of a value stream.

Lean Thinking by James P. Womack and Daniel T. Jones

SAFe Framework: Understanding Value Streams

ITIL 4: Managing Professional - High-Velocity IT, which includes value streams as part of ITSM evolution.

Agile is often misunderstood, and one common misconception is treating it as a methodology. Let's analyze the options:

A . Correct. Agile is applicable beyond software development. It originated in software but has since been applied to areas like marketing, operations, and even HR.

B . Incorrect. Agile is not a methodology. It is a mindset or philosophy characterized by values and principles outlined in the Agile Manifesto. Frameworks like Scrum, Kanban, or SAFe operationalize Agile, but Agile itself is not prescriptive.

C . Correct. Agile is defined by its guiding values and principles, which include customer collaboration, responding to change, and delivering value frequently.

D . Correct. Frameworks like Scrum and SAFe, as well as processes, help bring Agile principles into practice.

Agile Manifesto: agilemanifesto.org

''Scrum Guide 2020'' and ''Kanban Method'' for frameworks operationalizing Agile.

The Agile Manifesto outlines 12 principles, and while delivering value frequently is one of them, 'delivering working software daily' is not explicitly stated. Let's evaluate the options:

A . Correct. The Agile Manifesto states that 'working software is the primary measure of progress.'

B . Incorrect. The principle states, 'Deliver working software frequently, from a couple of weeks to a couple of months,' but it does not specify daily delivery. This makes 'daily' incorrect.

C . Correct. Satisfying the customer through early and continuous delivery is the highest priority in Agile.

D . Correct. Simplicity, or minimizing unnecessary work, is one of the core principles in Agile.

Agile Manifesto: agilemanifesto.org

Principle 3: 'Deliver working software frequently...'

Principle 10: 'Simplicity---the art of maximizing the amount of work not done---is essential.'

Becoming more Agile requires fostering collaboration, flexibility, and customer focus. Let's evaluate the options:

A . Incorrect. While IT plays a crucial role in Agile transformation, solely focusing on software development doesn't address Agile principles like collaboration, iterative value delivery, and responsiveness to change.

B . Incorrect. Strict control over changes contradicts Agile principles, which encourage adaptability and welcoming change throughout development.

C . Correct. Collaboration is a core value in Agile, emphasizing interactions among teams, customers, and stakeholders to deliver value effectively.

D . Incorrect. While collaboration is correct, pairing it with a narrow IT focus (option A) doesn't reflect a holistic Agile transformation.

Agile Manifesto (Individual and interactions over processes and tools).

Principles of Agile Transformation: Collaboration and adaptability are key.