ITIL CASM Practice Test - Questions Answers, Page 3

An Agile Service Management Team typically requires a Leader who guides the team in applying Agile practices, ensuring collaboration, and delivering value. Let's evaluate the roles:

A . Correct. A leader is necessary to inspire, guide, and ensure the team adheres to Agile principles. This role may overlap with an Agile Service Manager or Scrum Master.

B . Incorrect. While developers may be part of service delivery teams, they are not mandatory for every Agile Service Management team, which focuses more on service processes.

C . Incorrect. Designers may contribute to specific tasks, but they are not core members of Agile Service Management teams.

D . Incorrect. While the customer provides input, they are not part of the team but rather a stakeholder.

ITIL 4 Service Value Chain: Roles and responsibilities in Agile Service Management.

The Agile Service Manager embodies the role of a Servant Leader, focusing on enabling and empowering the team to succeed rather than exerting top-down control.

A . Incorrect. While an Agile Service Manager can be inspiring, the primary focus is on serving the team and organization.

B . Incorrect. Accountability is important, but the Agile Service Manager prioritizes serving others.

C . Correct. As a Servant Leader, the Agile Service Manager removes impediments, supports the team's autonomy, and ensures alignment with Agile values.

D . Incorrect. A Project Leader manages timelines and resources in traditional project management, which contrasts with the Agile Servant Leader role.

Scrum Guide 2020: The Scrum Master as a Servant Leader.

ITIL 4: Servant Leadership in Agile environments.