You are a Microsoft Dynamics 365 Field Service dispatcher. A customer's work order has a particular characteristic and time requirement that is different from most other work orders. You need to be shown the most suitable resources, and manually book the one that matches the customer's requirements. What should you do?

Schedule by using drag and drop on the Schedule Board.

Schedule by using the Schedule Assistant.

Schedule the using Resource Scheduling Optimization.

Schedule by building a rule to automatically assign the customer-preferred resource.

You recently created a new schedule board tab.You need to ensure that only a subset of users can view this new tab.Which two actions should you perform? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.

Ensure the schedule board tab is configured to be shared with specific people.

Ensure the users have the proper security role.

From the schedule board setting, ensure the record is shared with the appropriate users or teams.

Ensure the schedule board tab is configured to be shared with specific people.

Ensure the users have the proper security role.

From the schedule board setting, email the record link to the appropriate users or teams.

You are implementing Microsoft Dynamics 365 Field Service for your organization.You are about to finalize the updates to booking statuses. The booking statuses, and corresponding Field Service Status values are: You want technicians' time entries to be generated every time they update the booking status.Which two steps must you set up to ensure the time entries are correctly generated? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.

Set the Time Entry Generation Strategy setting to Auto-Generate from Booking Timestamps.

Set the Timestamp Frequency setting to Per Booking Status Change.

Set the Times tamp Frequency setting to Auto-Generate from Booking Timestamps

Set the Time Entry Generation Strategy setting to Per Booking Status Change

Set the Time Entry Generation Strategy setting to Auto-Generate from Booking Timestamps.

Set the Timestamp Frequency setting to Per Booking Status Change.

Your customer wants to set up a minimum charge of $100 for the first 45 minutes of being onsite for a work order.You need to set up this requirement in Microsoft Dynamics 365 Field Service.Which two actions should you perform? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.

Create a price list where the Flat Fee is set to No

Create a new product with Field Service Product Type - Service.

Create a price list where the Flat Fee is set to No

Create a Field Service price list item where the Flat Fee is set to No. the Minimum Charge Duration is 45 minutes and the Minimum Charge Amount 15 $100

Created Field Service price list item where the Flat Fee is set to Yes. the Minimum Charge Duration is 45 minutes, and the Minimum Charge Amount is $100 H P.

Create a new product with Field Service Product Type - Service.

Create a new product with Field Service Product Type = Inventory

As part of the Microsoft Dynamics 365 Field Service implementation, your company wants to track the time that technicians spend on work orders and other scenarios. The company wants to be able to report on utilization and billing.You need to advise on the ways time entries can be created in Field Service.What are three possible ways? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point

Automatically for Work Order bookings

Manually for Custom Business Processes

Automatically for Time-off requests

Automatically for Work Order bookings

Automatically for bookings related to Custom Entities

Manually for Custom Business Processes

Automatically for Time-off requests

Automatically for bookings related to Cases

You are implementing a Microsoft Dynamics 365 Field Service solution for a customer who has the Field Service Dispatcher security role.You recently built a custom work order form, but the customer is having trouble viewing it when they log into Dynamics 36S. You confirm that the form is set to Display to Everyone, but the customer is still not able to see the form.You need to resolve this issue.What should you do before selecting Save and Publish?

1. Navigate to the work order form. 2. Select Enable Security Roles 3. Ensure Enabled for Fallback is selected.

1. Navigate to the app designer. 2. In the site map designer, ensure the work order area is present.

1. Navigate to the app designer. 2. Under the work order, ensure the custom form is set to be visible.

1. Navigate to the work order form. )

2. Select Enable Security Roles and Display to only these selected Security Roles 3. Ensure the Field Service Dispatcher role is applied to the form.

You are managing a Microsoft Dynamics 365 Field Service implementation with model-driven apps for each workstream. Users are reporting that they see all workstream model-driven apps when they log into Dynamics 365, even though only a single workstream is relevant to their work.You need to configure the model-driven apps to ensure users can only see the single model-driven app relevant to their work.What should you do?

Ensure each model-driven app is saved with the workstream security roles applied, each user is only given the security role relevant for their workstream.

Ensure each model-driven app is saved with all security roles applied, and each user is only given the security role relevant for their workstream.

Ensure each model-driven app is saved with the workstream security roles applied, and each user is given the system administrator security role.

Ensure each model-driven app is saved with the workstream security roles applied, each user is only given the security role relevant for their workstream.

Ensure each model-driven app is saved with the workstream security roles applied, and each user is given the system customizer security role.

Your company is implementing a new CRM system. They have selected Microsoft Dynamics 365 Field Service because of its flexibility. During the basic training sessions, you need to train the field service team on how work orders are created. What are three out-of-the-box ways to create work orders? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

from the Dynamics 365 Field Service mobile app

Your organization uses Microsoft Dynamics 365 Connected Field Service with Microsoft Azure loT Hub to manage its loT devices.The device management team reports an issue where they are unable to register devices since the start of their day.You need to troubleshoot this issue.What are the two main reasons for this issue? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.

Dynamics 365 still needs to be connected to Azure.

The Service Administrator security role is missing in Azure.

Dynamics 365 still needs to be connected to Azure.

The loT Administrator security role is missing in Dynamics 365.

You are managing your organization's assets.You need to give your organization's technicians better visibility on their locations in order to reduce travel time and time spent searching for the asset when the technicians arrive on site.How should you structure the system to manage this request?

Attach a functional location to each asset.

Use asset properties to provide location details.

Attach a functional location to each asset.

Create a detailed service account tree.

Create a custom entity to house asset location details.

You are implementing Microsoft Dynamics 365 Field Service.The customer wants to use the system to capture changes in various system readings when a technician is onsite servicing an asset.What should you recommend?

Create asset categories and track the changes from each work order.

Use the Asset Category Log history to track the changes.

Train the field technicians to take detailed notes on the asset on the work order.

Use the Asset Property Log history to track the changes.

Your customer wants to give its clients the ability to book appointments and track their technicians. They will do so using Customer Experience homepages.You need to set this up for your customer.Which two actions do you need to perform? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point

Set Track My Technician and self-scheduling options to Yes in the customer portal settings.

Ensure the resource's image has been uploaded.

Set Track My Technician and self-scheduling options to Yes in the customer portal settings.

Create the Customer Experience homepages in the Administrative settings.

Your company hires a consultant to help them determine the best way to efficiently dispatch the best technicians to customer sites.The consultant suggests that for phase one, your company should use a proficiency model that includes four ratings:In Training, rating 1 Familiar, rating 3 Proficient, rating 5 Expert, rating 7You need to evaluate this proficient model.Which three statements apply to this proficiency model? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.

This proficiency model can be created even though the ratings numbers have gaps.

This proficiency model would need to be created.

This information above is all that is needed to create a proficiency model.

There are multiple proficiency models available 'out of the box' and you must choose one of them.

This proficiency model can be created even though the ratings numbers have gaps.

This proficiency model would need to be created.

This information above is all that is needed to create a proficiency model.

This proficiency model cannot be created because the ratings numbers have gaps.

You are implementing a Microsoft Dynamics 365 Field Service solution for a client. The client is overwhelmed with all the options available in the original site map, but may want to revert back to the original site map in the future.The client wants one group called 'My Work' with work orders, schedule board, accounts, contacts, and assets included. What should you do before saving and publishing the model-driven app?

1. Create a new model-driven app. 2. Select the site map designer. 3. Add sub-area work orders, schedule board, accounts, contacts, and assets to 'My Work.' 4. Remove all other groups and areas.

1. Navigate to the app designer. 2. Select Use existing solution to create the app 3. Remove all groups and areas other than 'My Work.

1. Create a new model-driven app. 2. Select Use existing solution to create the app 3. Select the Field Service site map.

1. Navigate to the app designer. 2. Select the site map designer. 3. Remove all areas other than 'My Work.' 4. Add work orders, schedule board, accounts, contacts, and assets.

Your customer recently implemented Return Merchandise Authorization (RMA).Your customer wants to streamline the return process. When items are returned to the warehouse, the returned item should be scanned with a mobile device when it is received. This is the only function to be performed by the RMA Receipts user.What is your recommendation for the most efficient solution?

Suggest a Warehouse Management System (WMS) for this customer.

Enable RMA Receipts on the Dynamics 365 Field Service mobile app.

Build a Power App to streamline the RMA Receipt process to run either on a phone or on a device such as a tablet.

Use the web client on a device similar to Windows Surface or Apple MacBook, and attach a scanner using a USB cable.

Microsoft MB-240 Practice Test 3 - Free Online Exam Prep & Questions

Question 1 / 40

Your client recently started using the inspections functionality in Microsoft Dynamics 365 Field Service. The client has many instances where work orders are not required for carrying out inspections. You need to provide a solution so that field technicians can carry out inspections without work orders. What should you do?

Add inspections to a field technician.

Add inspections to customer assets.

Add inspections to a crew.

Add inspections to cases.

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