A new technician wants to access Dynamics 365 Remote Assist from their Field Service mobile app, but cannot find the option to launch it.You need to advise the new technician on the first step they should take.What should you suggest?

Ensure they are set up as a Bookable Resource.

Ensure Microsoft Teams is installed on their mobile device.

Ensure the Remote Assist app is installed on their mobile device.

Ensure they are set up as a Bookable Resource.

Ensure their mobile app and Remote Assist passwords are the same.

You are implementing the Field Service mobile app for an air conditioning (AC) repair company, A field technician installed an AC unit at a customer location and completed the booking.The technician now needs to create a follow-up work order in order to schedule the first service on the installed AC unit.What will happen once the follow-up work order is created?

The work order will be available for scheduling by the dispatcher.

The system will auto-assign the work order to the same technician for a future date.

The technician will need to manually assign the work order to the dispatcher.

The system will auto-schedule the work order to the same technician to beam work immediately.

A field resource is given instructions on how to install the Field Service mobile app on an iPhone.After installing the app and signing in, the following message appears on their phone:'You're almost there.'You need to help the field resource access the mobile app.What should you do?

Verify that the field resource has been assigned the right security role.

Set up the field resource as a Bookable Resource.

Verify that the field resource has been assigned the right security role.

Set up the field resource as a user in the system.

Create a Bookable Resource related to the user.

During User Acceptance Testing, mobile technicians receive the message 'Contact your administrator for access to your organization's mobile apps,' when logging into the Field Service mobile app.You need to determine which areas to update within the mobile project, so that technicians can see the appropriate information.What is a possible way to troubleshoot the issue?

Ensure you have the correct security role (Field Service - Resource), and that the security role is assigned to the Field Service mobile app.

Update the mobile offline profile to include the correct Field Service security roles.

Ensure you have the correct security role (Field Service - Resource), and that the security role is assigned to the Field Service mobile app.

Unpublish the offline profile, update the security roles, save, and republish the offline profile.

Ensure you have the correct security role (Field Service - Offline Resource), and that the security role is assigned to the Field Service mobile app.

You created a work order and added a price list to that work order.You need to anticipate what will happen when you add an additional work order product which is missing from the work order price list.What is the outcome?

The list price on the newly-added product record will be used in the calculations.

The application provides an option to add the product to the work order price list.

There will be an error indicating that the product does not belong to the work order price list.

The list price on the newly-added product record will be used in the calculations.

The application allows the product to be added and sets the price to zero during the calculations.

You are scheduling a customer for preventative maintenance performed on a predictable schedule.The customer wants the work performed within two (2) days of the 15th of each month, and an Agreement has already been created.Which three elements of the booking setup are valid? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.

Pre-Booking Flexibility = 2 and Post Booking Flexibility = 2

Preferred Resource either contains data or is blank

Preferred Resource contains data

Pre-Booking Flexibility = 2 and Post Booking Flexibility = 2

Preferred Resource either contains data or is blank

You need to set up the system to manage the work hours template for all the resources. Which two actions should you perform? Each correct answer presents a part of the solution. NOTE: Each correct selection is worth one point.

Create a work hours template based on the region.

Select the resource, set the calendar, and apply the working hours template.

Go to the resource and select the Working hours tab.

Set the resources in the correct time zone.

Create a work hours template based on the region.

Create new working hours, then select Repeat as 'custom', with 'Monday to Friday' and the hours set as '8:00 am to 5:00 pm'

Select the resource, set the calendar, and apply the working hours template.

Your customer wants to update compressor temperature information in an external system called Maximo.The update in the external system should happen if the compressor temperature reading is above 107 degrees, while the technician is performing onsite repairs.What is the most efficient way to perform this task systematically?

Create a Business Process Flow on the booking to update Maximo when the temperature reading entered is greater than 107 degrees.

Create a Business Process Flow on the work order to update Maximo when the temperature reading entered is greater than 107 degrees.

Create Dual Write integration logic to update Maximo when the temperature reading entered is greater than 107 degrees.

Create a Power Automate flow to update Maximo when the temperature reading entered is greater than 107 degrees.

Create a Business Process Flow on the booking to update Maximo when the temperature reading entered is greater than 107 degrees.

You are a Dynamics 365 Field Service technician at a customer site. Three additional existing customer assets need to be added to the work order. You need to add these customer assets to the work order. What should you do?

Add the customer assets to the primary work order incident.

Add the customer assets at the work order product level.

Add additional incidents with the associated existing asset.

Add the customer assets directly to the work order.

The ability to work offline with a mobile device is key requirement for your customer. You need to ensure entities and fields are available for offline use. What should you do?

Create a new mobile offline profile for initial use.

Access the Microsoft Power Platform admin center to make changes in the Mobile Configuration section for Offline functionality.

Create a new mobile offline profile for initial use.

Access the Offline Profile from the Mobile section in Customizations.

Once the system configuration is correctly set up. add the Offline Security role to the user who needs offline access.

Contoso Ltd. is looking to improve the up time of their customer assets and also make better repair and maintenance decisions by tracking the service history.Contoso wants metrics around the service history of each customer asset including tracking performance for each scheduled maintenance per the service agreement. The metrics need to be displayed in the form of reports/dashboards.You need to build the service history and achieve the requirements.Which two actions should you perform? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.

Use notes and the timeline feature.

Add the customer asset on the agreement incident.

Add the customer asset on the work order incident.

Use notes and the timeline feature.

Add the customer asset on the agreement incident.

Use the audit history of each customer asset.

You need to enable Internet of Things (loT) access for both resources and dispatchers. Which two actions should you take? Each answer presents a complete solution. NOTE: Each correct selection is worth one point.

Assign access to loT entities in the Field Service - Resources role.

Assign access to loT entities in the Field Service - Dispatcher role.

Assign access to loT entities in the Field Service - Resources role.

Assign access to loT entities in the Field Service - Inventory Purchase.

Assign access to loT entities in the Field Service - Dispatcher role.

Add dispatchers to the Connected Field Service - Resources role.

Add resources to the Connected Field Service - Resources role.

A customer just signed a contract for a 20% discount on all parts and labor for the next year based on a preset price list. You need to ensure this customer receives the appropriate discount on all work order parts and labor. Which two actions should you perform in Dynamics 365 Field Service? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

Create a price list with the appropriate products, services, and pricing discounts.

Create an entitlement with the applicable entitlement terms and field service details.

Create an agreement and service-level agreement with the applicable invoice terms and escalation point.

Create a price list with the appropriate products, services, and pricing discounts.

Create an agreement with the applicable invoice terms.

Create an entitlement with the applicable entitlement terms and field service details.

You are setting up a new incident type that will contain three service tasks and two products. None of your existing service tasks, services or products will work for this incident type.You need to create this new incident type.Which three steps are required? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.

Add all necessary service tasks and products to the incident type.

Create, save, and publish the all necessary service tasks and products.

Create and save the incident type.

Add all necessary services to the incident type.

Add all necessary service tasks and products to the incident type.

Create, save, and publish the all necessary service tasks and products.

Add any necessary notes for this incident type.

Create and save the incident type.

Microsoft MB-240 Practice Test 5 - Free Online Exam Prep & Questions

You are advising your customer on how to configure their territories.

You need to identify the options that are related to territories during the configuration.

Which three relationships are available? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

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Microsoft MB-240 Practice Test 5

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