You need to use the Agreement function in Microsoft Dynamics 365 Field Service to automatically generate work orders and invoices. This configuration will be used for preventative and maintenance work.You need to determine the configurations that are available for you to use in the Agreements setup.Which three configurations are available? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.

Booking Recurrence specification

Generate Work Order Days in Advance

Booking Recurrence specification

Generate Work Order Days in Advance

Auto Generate Booking Dates in 24 hours

You are the Dynamics 365 Field Service technician manager for Contoso Ltd.Your customers are indicating they are being double invoiced for certain work orders They are receiving the quarterly invoice, and another invoice after the service is performed.You need the system to automatically handle these scenarios, while still sending out invoices for work orders that are not generated from an agreement.What should you do to avoid double billing your customers that have agreements?

Create a process using price lists and entitlements to ensure the work order subtotal and work order invoice is $0.00.

Manually update the Invoice lines prior to sending to the customer.

Turn-off Invoice Generated on Closed-Posted work orders to avoid invoice generation when a work order is Closed-Posted

Update the Invoice Journal lines to ensure the lines are $0.00.

Create a process using price lists and entitlements to ensure the work order subtotal and work order invoice is $0.00.

You are implementing Microsoft Dynamics 365 Field Service.Your organization is using the Dynamics 365 Field Service mobile app as a standalone application. There are no integrations planned for the first year. You realize all the products in the Main Warehouse have product inventory records, however, the quantity On Hand for all are set to 0.You need to update the quantity on hand of all the products within the Main Warehouse.What should you do?

Create an inventory adjustment and inventory adjustment product record for each product that requires an update within the Main Warehouse.

Import an updated product inventory file with the updated quantity On Hand value for the products associated with the Main Warehouse.

Create an Inventory Transfer from an Adjustment Warehouse for the proper quantity On Hand value.

Create an inventory adjustment and inventory adjustment product record for each product that requires an update within the Main Warehouse.

Navigate to the Product Inventory sub-area. Go to Product Inventory View and manually update the quantity On Hand value for the products associated with the Main Warehouse.

A customer experience manager wants to share a technician's phone number with a customer. The customer needs to be able to see the phone number in the customer experience portal and be able to communicate directly with the technician.The customer reports that they are not able to see the phone number in the portal.Which two actions should you perform? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.

Verify that the customer is nor on the exclusion list.

Ensure the customer's communication preference is set to Allowed

Verify that the customer is nor on the exclusion list.

Ensure the customers Communication Type is set to Both

Within the Customer Portal, update Show Resource Phone to Yes.

Verify that the Main Phone field is populated.

Ensure the customer's communication preference is set to Allowed

You are deploying the Microsoft Dynamics 365 Field Service mobile app at your organization.You are in the process of creating push notifications for the mobile app, and you have the following requirement:When a field service technician is assigned an emergency priority work order, the technician should be immediately notified on their mobile phone.What should you do?

Create a notification Power Automate flow using an automated flow. The condition within the flow should look at the Work Order entity where the out-of-the-box priority field has a value of Emergency priority.

Create a notification Power Automate flow using a scheduled flow. The condition within the flow should look at Bookable Resource Bookings where the out-of-the box priority field has a value of Emergency priority.

Create a notification Power Automate flow using an instant flow. The condition within the flow should look at the Bookable Resource Booking entity where the out of-the-box priority field has a value of Emergency priority.

Create a notification Power Automate flow using a scheduled flow. The condition within the flow should look at the Work Order entity where the out-of-the-box priority field has a value of Emergency priority.

You have created a new entity to tie to the Asset to capture key dat a. You launch the Microsoft Dynamics 365 Field Service mobile app in offline mode. You need to ensure that you can see the entity. What should you do?

Sign in to Power Apps, and ensure the entity is enabled for mobile offline.

Sign in to the System Business Settings to ensure the entity is enabled for mobile offline.

Sign in to Power Apps, and ensure the entity is enabled for mobile offline.

Sign in to Power Apps, and ensure the entity is enabled for Microsoft Outlook mobile offline.

Your organization wants to use the new Microsoft Dynamics 365 Field Service mobile app. You need to install this app for the technicians.In order to run the initial tests, you install the mobile app and connect with the Sandbox environment to verify that everything is working as expected.Now, you want to connect the mobile app to the Production environmentWhich two actions should you take? Each correct answer presents a part of the solution.NOTE: Each correct selection is worth one point

Sign out, and then log in as your new production user.

Go to the main menu, then select the Settings icon.

Stay logged in, and select Reconfigure to delete data and clear cache from your device.

Sign out, and then log in as your new production user.

Go to the main menu, then select the Person icon.

Go to the main menu, then select the Settings icon.

One of your Microsoft Dynamics 365 customers is an existing user of Microsoft Power Pages for their clients and partners. They want to enable the Field Service feature in the portal to allow their clients to track technicians and book an appointment from the portal.You need to provide a recommendation about the Field Service customer experience portal. What should you recommend?

Deploy the Field Service customer portal as a standalone experience.

Select the Partner portal template to deploy the Field Service customer experience portal.

Select the Customer Self-service portal template to deploy the Field Service customer experience portal.

Deploy the Field Service customer portal as a standalone experience.

Deploy the Field Service customer experience package with any portal.

You are working with your customer to define their booking timestamps and booking journals. Your customer needs your help to understand the capabilities.Which two explanations are appropriate? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

Overtime is a type of booking journal. The system determines if the working duration is outside normal working hours.

Booking timestamps are used to calculate Booking Journals that calculate total travel time and working time for a specific booking.

Overtime is a type of booking journal. The system determines if the working duration is outside normal working hours.

Timestamp Frequencies are only updated Per Booking Status Change

Timesheets are required to be set up in order to properly capture booking timestamps.

Booking timestamps are used to calculate Booking Journals that calculate total travel time and working time for a specific booking.

Your organization recently implemented Microsoft Dynamics 365 Field Service. In preparation for user training, you created two new tabs on the schedule board, and configured them based on the line of business.You need to ensure that users know how to control access to those newly created tabs.Which three sharing options are available for the tabs? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.

Available only to the users with Field Service administrator security role.

Available only to specified users.

Available to all schedule board viewers.

Available only to the user who created it.

Available only to the users with Field Service dispatcher security role.

Available only to the users with Field Service administrator security role.

Available only to specified users.

You implemented Microsoft Dynamics 365 Field Service. You are now managing changes as the team continues to use Dynamics 365. Dispatchers are reporting that the schedule board is difficult to navigate because resources can be scheduled 24 hours of the day. However, resources for this organization only work between 7am and 5 pm in the Greenwich Mean Time Zone (GMT).You need to modify the schedule board to resolve this issue. What should you do?

Modify the existing schedule board tabs and ensure the working time for the tab is set to 7am to 5 pm GMT.

Modify the existing schedule board tabs to only include resources working 7am to 5 pm GMT.

Modify the existing schedule board tabs and ensure the working time for the tab is set to 7am to 5 pm GMT.

Adjust the working hours of the resources to 7am to 5 pm GMT.

Create a schedule board tab for the resources working 7am to 5 pm GMT and ensure all the resources have been added to that tab.

Your organization is planning to implement Field Service mobile app based on the Microsoft Power Platform. You need to install this app on a mobile device and test it.What are the two prerequisites for installing the mobile app? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.

Ensure the minimum supported version of the Field Service solution is installed.

Ensure the user is assigned the Field Service-Resource security role.

Ensure the user is assigned the appropriate Microsoft Power Apps license.

Ensure the user is correctly set up in the Woodford solution.

Ensure the minimum supported version of the Field Service solution is installed.

Ensure the user is assigned the Field Service-Resource security role.

You are working for a heating, ventilation, and all conditioning (HVAC) service organization.The Held technicians in your organization are working in the Field Service mobile app. The technicians report that they are able to access customer assets, but unable to access functional location and customer asset hierarchy in offline mode.You need to ensure technicians can view the functional location and customer asset hierarchy in their mobile appWhat should you do?

Add the technicians to the mobile app's offline profile.

Download offline data to the mobile app.

Add the technicians to the mobile app's offline profile.

Enable asset hierarchy for the mobile app.

Ensure there is internet connectivity in the mobile app

Your company decided they want the Field Service territory structure to match that of the already defined sales territories within Dynamics 365. This would allow reporting by territory on the Sale and related warranty work on products in a specific territory, it will also allow scheduling of resources based on location.Vou need to set up the territories to allow for scheduling work and filtering by technicians.Which two pieces of information must you provide when setting up the territories? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point

Bookable Resources assigned to one or more territory

Users assigned to one or more territory

Bookable Resources assigned to one or more territory

You are configuring settings related lo booking status.You have the following booking status;1. Arrived On Site associated with the Field Service status In Progress2. Repair associated with the Field Service status In Progress3. Completed, associated with the Field Service status CompletedYou need to anticipate what will happen when a technician updates their booking status on their Field Service mobile appWhich two scenarios will happen by default? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point

By default a timestamp is created only when a booking status change results in a Field Service status change.

No timestamp is created for Repair as the associated status is still in progress This is followed by a new timestamp when the booking status is updated to Completed

By default a timestamp is created only when a booking status change results in a Field Service status change.

A timestamp is created for Arrived On Site It is then overwritten by a new time stamp when the booking status is updated to Repair &s the associated status is still in progress. This is followed by a new timestamp when the booking status is updated to Completed A timestamp is created when the booking status is updated to Arrived On Site.

No timestamp is created for Repair as the associated status is still in progress This is followed by a new timestamp when the booking status is updated to Completed

By default a timestamp is created with every booking status change.

You are the lead consultant on a Dynamics 365 Field Service implementation (or a commercial landscaping company. Some jobs require landscape technicians to be scheduled on a job for multiple days.What are three ways technicians can be scheduled over multiple days? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

Manually on the schedule board.

Scheduling multiple resources to multiple days.

Manually on the schedule board.

Using Resource Scheduling Optimization (RSO).

Creating a resource group on the Incident type.

Scheduling multiple resources to multiple days.

You are identifying Inconsistencies in recent work order billings.You find a work order that does not have art Invoke and Actuals postedWhat are two reasons why this may have happened? tach correct answer presents a complete solution.NOTE: Each correct selection is worth one point.

The Work Order Invoice Creation setting is set to Never

The setting for generating invoices for work orders created by an agreement was incorrectly set.

Actuals are only generated when the invoke is marked M Paid

Actuals are only generated when the invoke is Confirmed

The Work Order Invoice Creation setting is set to Never

The setting for generating invoices for work orders created by an agreement was incorrectly set.

You are the lead consultant on a Dynamics 365 Field Service implementation for an automotrve repair company.The company wants to be able to create work orders from customer emails using the Field Service app for Microsoft Outlook.What are two ways to do this? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.After selecting the field Service app icon on the email select the Work orders tab and select the plus icon to manually create a work order

From the email, select the Field Service app icon and select Create a work order from email

From the email, select the Field Service app icon to automatically create the work order, then select the Work orders tab to find and schedule the work order that was automatically created

From the email, select the Field Service app icon and select Create a work order from email

From the email, select the Field Service app icon to automatically create the work order, then select the Work orders tab to find and schedule the work order that was automatically created

From the email, select the Share to Teams icon where you can generate the work order.

Select the Viva Insights app icon on the email and select the Book work order option.

You are implementing Dynamics 365 Field Service for Contoso Manufacturing.You need to set preventive maintenance schedules for multiple sub-components that have a different maintenance routine than the top-level or parent asset. The goal is to increase asset useful life and provide increased customer satisfaction.What should you do?

Associate an Agreement Booking Incident to the Asset Sub-Component requiring a different preventive maintenance schedule.

Create Asset Properties, and associate the appropriate new Asset Property schedule to each sub-component.

Create Asset Categories for each preventive maintenance schedule, and assign to the appropriate sub-component.

Create an Agreement for each Asset Sub-Component to ensure the proper preventive maintenance schedule is set

Associate an Agreement Booking Incident to the Asset Sub-Component requiring a different preventive maintenance schedule.

Microsoft MB-240 Practice Test 4 - Free Online Exam Prep & Questions

Question 1 / 40

You are implementing a Microsoft Dynamics 365 Field Service solution for a client

The client needs to be able to view the Parent Asset and Master Asset when the Primary Incident Customer Asset is associated to a work order. The asset data should not be stored directly on the work order. It should only be visible when the Customer Asset is selected.

Solution:

1. Create a quick view form on the Customer Asset.

2. Add the Parent Asset and Master Asset to the new quick view form.

3. Add the Customer Asset quick view form to the work order.

4. Publish the customizations.

Does this meet the goal?

Become a Premium Member for full access

Unlock Premium Member

Microsoft MB-240 Practice Test 4

Question

Microsoft MB-240 Practice Tests

Practice Tests