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Your company has recently implemented Microsoft Dynamics 365 Customer Insights to target customers based on household size and income. The company's Marketing team plans to create different segments for customers Irving in Canada based on household size and income.

Customer profiles are currently missing this information, and the marketing team requests this data be added to Dynamics 365 Customer Insights for as many customers as possible in Canada.

You need to ensure that as many customer profiles as possible are inched with household and income size details.

What type of enrichment should you use to bring in data to satisfy the requirement?

A.

Demographics from Experian

A.

Demographics from Experian

Answers
B.

Location from HERE Technologies

B.

Location from HERE Technologies

Answers
C.

Identity from LiveRamp

C.

Identity from LiveRamp

Answers
D.

SFTP custom import

D.

SFTP custom import

Answers
Suggested answer: A

One of the data sources being ingested into Microsoft Dynamics 365 Customer Insights is Microsoft Dataverse.

During the unification process, you need to identify the primary key to ingest tables on the Source fields page.

Which three data types can you use as a primary key attribute? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

A.

GUID

A.

GUID

Answers
B.

integer

B.

integer

Answers
C.

Boolean

C.

Boolean

Answers
D.

String

D.

String

Answers
E.

Whole Number

E.

Whole Number

Answers
Suggested answer: B, D, E

You are implementing Microsoft Dynamics 365 Customer Insights at a bank. After going through the unification process, you notice that customer profile cards appear nameless.

You need to reserve this problem and add the full name to the customer profile cards.

What should you do?

A.

Within the 'Select source fields* stage, map at least one field to the semantic type *Person.FullName*.

A.

Within the 'Select source fields* stage, map at least one field to the semantic type *Person.FullName*.

Answers
B.

Within the 'Select source fields* state. add a custom semantic type for 'Person.Fullname*

B.

Within the 'Select source fields* state. add a custom semantic type for 'Person.Fullname*

Answers
C.

Within the 'Unify customer fields* stage, adjust the order for the 'Fullname ' field, where the first option is always filled.

C.

Within the 'Unify customer fields* stage, adjust the order for the 'Fullname ' field, where the first option is always filled.

Answers
D.

Within the 'Unify customer fields* stage, combine different name field into the 'Fullname* field.

D.

Within the 'Unify customer fields* stage, combine different name field into the 'Fullname* field.

Answers
Suggested answer: B

You need to unify the different data sources within Microsoft Dynamics 365 Customer Insights through the data unification process.

After you selected Create customer profiles on the Review step, you notice that you still need to rename a customer field.

What is the fastest way to perform the correction?

A.

View the details of the running job and cancel the job. Rename the field and run the unification process again.

A.

View the details of the running job and cancel the job. Rename the field and run the unification process again.

Answers
B.

Wait for the process to finish. Refresh the page, then rename the field and run the unification process again

B.

Wait for the process to finish. Refresh the page, then rename the field and run the unification process again

Answers
C.

While the unification process is running, separate and recombine the Customer field. Rename it and run the unification process again.

C.

While the unification process is running, separate and recombine the Customer field. Rename it and run the unification process again.

Answers
D.

Rename the field while the unification is in Refreshing status. Changes are still recorded during the current process.

D.

Rename the field while the unification is in Refreshing status. Changes are still recorded during the current process.

Answers
Suggested answer: D

You are implementing Microsoft Dynamics 365 Customer Insights as the company's Customer Data Platform. You set up the data sources and start the unification process.

You need to identify the primary table within the Matching conditions page.

Which two criteria should you use to determine the primary table? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A.

Choose the table that has several attributes in common with other tables.

A.

Choose the table that has several attributes in common with other tables.

Answers
B.

Choose the table that has the most related tables.

B.

Choose the table that has the most related tables.

Answers
C.

Choose the Dynamics 365 contact table when this is available as the data source.

C.

Choose the Dynamics 365 contact table when this is available as the data source.

Answers
D.

Choose the table with the most complete and reliable profile data about your customers.

D.

Choose the table with the most complete and reliable profile data about your customers.

Answers
Suggested answer: B, C

Your organizations IT team created the customer profile records by unifying the Account, Contact, and Web Account tables. After unification was completed, the team noticed that three relationships were created automatically.

1. CustomerToContact

2. CustomerToAccount

3. CustomerToWebAccount

You need to advise the team about how they can configure and update these three relationships.

What should you recommend?

A.

You cannot edit any of the three relationships, as they are non-editable system relationships.

A.

You cannot edit any of the three relationships, as they are non-editable system relationships.

Answers
B.

Relationships created via the unification process can be edited by those with contributor-level access.

B.

Relationships created via the unification process can be edited by those with contributor-level access.

Answers
C.

Relationships created via the unification process can only be edited by those with administrator-level access.

C.

Relationships created via the unification process can only be edited by those with administrator-level access.

Answers
D.

You can edit each of the three relationships by navigating to the Relationship tab and selecting Edit

D.

You can edit each of the three relationships by navigating to the Relationship tab and selecting Edit

Answers
Suggested answer: D

The loyalty operations lead at your organization wants a filter to be added on the attribute Loyalty Tiers, which is available on Customer profiles in your Dynamics 365 Customer Insights environment.

The Loyalty hers, in order of increasing loyalty status, are: Non-member, Bronze, Silver, Gold, Platinum.

Most customers are in the lowest tier of the program, non-member, and then progressive^ fewer customers are in each subsequent tier.

You need to create a filter to sort the options as closely as possible to increasing loyalty status.

What should you select for Sort options by in the filter pane?

A.

Frequency: Highest to Lowest

A.

Frequency: Highest to Lowest

Answers
B.

Value: Z to A

B.

Value: Z to A

Answers
C.

Group options by: Frequency

C.

Group options by: Frequency

Answers
D.

Value: A to Z

D.

Value: A to Z

Answers
Suggested answer: D

You are implementing a scheduled refresh in Microsoft Dynamics 365 Customer Insights.

You need to describe scheduled refreshes to your colleague.

Which two statements should you convey? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A.

Scheduled refresh is unavailable in trial environments and can only be configured for production instances.

A.

Scheduled refresh is unavailable in trial environments and can only be configured for production instances.

Answers
B.

To exclude a segment from a scheduled refresh, you must deactivate it before the scheduled refresh run.

B.

To exclude a segment from a scheduled refresh, you must deactivate it before the scheduled refresh run.

Answers
C.

When you configure a refresh schedule to run dairy, you must define the time zone and time when the refresh needs to run.

C.

When you configure a refresh schedule to run dairy, you must define the time zone and time when the refresh needs to run.

Answers
D.

The refresh schedule can be applied to selected data sources or specific tables within these data sources.

D.

The refresh schedule can be applied to selected data sources or specific tables within these data sources.

Answers
Suggested answer: C, D

DRAG DROP

You are reviewing the system status in Microsoft Dynamics 365 Customer Insights. You notice that different refresh processes are not successful. You need to find the step that is blocking these processes from refreshing.

Which dependency types are associated with each process? To answer, drag the appropriate dependency types to the correct processes. Each user group may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct match is worth one point.


Question 39
Correct answer: Question 39

You are configuring data unification for a new Microsoft Dynamics 365 Customer Insights implementation. Individual consumers are the primary target audience.

You define several match rules that include address data and other personal identifiers. These match rules did not perform as well as expected in your first unification run.

You need to improve the match results before your marketing team starts using the system.

Which two data enrichments should you consider implementing to improve the match results? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A.

Enhanced addresses provided by Microsoft

A.

Enhanced addresses provided by Microsoft

Answers
B.

Identity provided by LiveRamp AbihTec

B.

Identity provided by LiveRamp AbihTec

Answers
C.

Enhanced company data provided by Microsoft

C.

Enhanced company data provided by Microsoft

Answers
D.

Azure Maps provided by Microsoft

D.

Azure Maps provided by Microsoft

Answers
Suggested answer: A, B
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