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Which of the following steps of the troubleshooting methodology would most likely include checking through each level of the OSI model after the problem has been identified?

A.
Establish a theory.
A.
Establish a theory.
Answers
B.
Implement the solution.
B.
Implement the solution.
Answers
C.
Create a plan of action.
C.
Create a plan of action.
Answers
D.
Verify functionality.
D.
Verify functionality.
Answers
Suggested answer: D

Explanation:

Introduction to Troubleshooting Methodology:

Network troubleshooting involves a systematic approach to identifying and resolving network issues. The CompTIA Network+ certification emphasizes a structured troubleshooting methodology.

Troubleshooting Steps:

Identify the problem: Gather information, identify symptoms, and question users.

Establish a theory of probable cause: Consider possible reasons for the issue.

Test the theory to determine cause: Validate the theory with tests.

Establish a plan of action to resolve the problem and implement the solution: Create and execute a resolution plan.

Verify functionality and implement preventive measures: Ensure the solution works and prevent recurrence.

Verifying Functionality:

After implementing a solution, verifying functionality ensures that the problem is fully resolved. This involves testing the network to confirm that it operates correctly.

Checking through each level of the OSI model helps to ensure that all potential issues at different layers (physical, data link, network, transport, session, presentation, and application) are addressed.

Explanation of the Options:

A . Establish a theory: This step involves hypothesizing possible causes, not verifying functionality.

B . Implement the solution: This step involves executing the resolution plan.

C . Create a plan of action: This step involves planning the resolution, not verification.

D . Verify functionality: This step involves comprehensive checks, including OSI model layers, to ensure the issue is fully resolved.

Conclusion:

Verifying functionality is a critical step in the troubleshooting process, ensuring that the network operates correctly after a solution is implemented. It involves thorough testing across all OSI model layers.

CompTIA Network+ guide explaining the troubleshooting methodology and the importance of verifying functionality (see page Ref 9Basic Configuration Commands).

A network administrator wants to implement security zones in the corporate network to control access to only individuals inside of the corporation. Which of the following security zones is the best solution?

A.
Extranet
A.
Extranet
Answers
B.
Trusted
B.
Trusted
Answers
C.
VPN
C.
VPN
Answers
D.
Public
D.
Public
Answers
Suggested answer: B

Explanation:

Introduction to Security Zones:

Security zones are logical segments within a network designed to enforce security policies and control access. They help in segregating and securing different parts of the network.

Types of Security Zones:

Trusted Zone: This is the most secure zone, typically used for internal corporate networks where only trusted users have access.

Extranet: This zone allows controlled access to external partners, vendors, or customers.

VPN (Virtual Private Network): While VPNs are used to create secure connections over the internet, they are not a security zone themselves.

Public Zone: This zone is the least secure and is typically used for public-facing services accessible by anyone.

Trusted Zone Implementation:

The trusted zone is configured to include internal corporate users and resources. Access controls, firewalls, and other security measures ensure that only authorized personnel can access this zone.

Internal network segments, such as the finance department, HR, and other critical functions, are usually placed in the trusted zone.

Example Configuration:

Firewall Rules: Set up rules to allow traffic only from internal IP addresses.

Access Control Lists (ACLs): Implement ACLs on routers and switches to restrict access based on IP addresses and other criteria.

Segmentation: Use VLANs and subnetting to segment and isolate the trusted zone from other zones.

Explanation of the Options:

A . Extranet: Suitable for external partners, not for internal-only access.

B . Trusted: The correct answer, as it provides controlled access to internal corporate users.

C . VPN: A method for secure remote access, not a security zone itself.

D . Public: Suitable for public access, not for internal corporate users.

Conclusion:

Implementing a trusted zone is the best solution for controlling access within a corporate network. It ensures that only trusted internal users can access sensitive resources, enhancing network security.

CompTIA Network+ guide detailing security zones and their implementation in a corporate network (see page Ref 9Basic Configuration Commands).

Which of the following disaster recovery concepts is calculated by dividing the total hours of operation by the total number of units?

A.
MTTR
A.
MTTR
Answers
B.
MTBF
B.
MTBF
Answers
C.
RPO
C.
RPO
Answers
D.
RTO
D.
RTO
Answers
Suggested answer: B

Explanation:

Introduction to Disaster Recovery Concepts:

Disaster recovery involves strategies and measures to ensure business continuity and data recovery in the event of a disaster.

Mean Time Between Failures (MTBF):

MTBF is a reliability metric used to predict the time between failures of a system during operation. It is calculated by dividing the total operational time by the number of failures.

Formula: MTBF=TotalOperationalTimeNumberofFailures\text{MTBF} = \frac{\text{Total Operational Time}}{\text{Number of Failures}}MTBF=NumberofFailuresTotalOperationalTime

This metric helps in understanding the reliability and expected lifespan of systems and components.

Example Calculation:

If a server operates for 1000 hours and experiences 2 failures, the MTBF is: MTBF=1000hours2=500hours\text{MTBF} = \frac{1000 \text{ hours}}{2} = 500 \text{ hours}MTBF=21000hours=500hours

Explanation of the Options:

A . MTTR (Mean Time to Repair): The average time required to repair a system after a failure.

B . MTBF (Mean Time Between Failures): The correct answer, representing the average time between failures.

C . RPO (Recovery Point Objective): The maximum acceptable amount of data loss measured in time.

D . RTO (Recovery Time Objective): The target time set for the recovery of IT and business activities after a disaster.

Conclusion:

MTBF is a crucial metric in disaster recovery and system reliability, helping organizations plan maintenance and predict system performance.

CompTIA Network+ guide explaining MTBF, MTTR, RPO, and RTO concepts and their calculations (see page Ref 10How to Use Cisco Packet Tracer).

A network administrator is notified that a user cannot access resources on the network. The network administrator checks the physical connections to the workstation labeled User 3 and sees the Ethernet is properly connected. However, the network interface's indicator lights are not blinking on either the computer or the switch. Which of the following Is the most likely cause?

A.
The switch failed.
A.
The switch failed.
Answers
B.
The default gateway is wrong.
B.
The default gateway is wrong.
Answers
C.
The port Is shut down.
C.
The port Is shut down.
Answers
D.
The VLAN assignment is incorrect.
D.
The VLAN assignment is incorrect.
Answers
Suggested answer: C

Explanation:

When a network interface's indicator lights are not blinking on either the computer or the switch, it suggests a physical layer issue. Here is the detailed reasoning:

Ethernet Properly Connected: The Ethernet cable is correctly connected, eliminating issues related to a loose or faulty cable.

No Indicator Lights: The absence of blinking indicator lights on both the computer and the switch typically points to the port being administratively shut down.

Switch Port Shut Down: In networking, a switch port can be administratively shut down, disabling it from passing any traffic. This state is configured by network administrators and can be verified and changed using the command-line interface (CLI) of the switch.

Command to Check and Enable Port:

bash

Copy code

Switch> enable

Switch# configure terminal

Switch(config)# interface [interface id]

Switch(config-if)# no shutdown

The command no shutdown re-enables the interface if it was previously disabled. This will restore the link and the indicator lights should start blinking, showing activity.

An administrator is setting up an SNMP server for use in the enterprise network and needs to create device IDs within a MIB. Which of the following describes the function of a MIB?

A.
DHCP relay device
A.
DHCP relay device
Answers
B.
Policy enforcement point
B.
Policy enforcement point
Answers
C.
Definition file for event translation
C.
Definition file for event translation
Answers
D.
Network access controller
D.
Network access controller
Answers
Suggested answer: C

Explanation:

MIB (Management Information Base): A MIB is a database used for managing the entities in a communication network. The MIB is used by Simple Network Management Protocol (SNMP) to translate events into a readable format, enabling network administrators to manage and monitor network devices effectively.

Function of MIB: MIBs contain definitions and information about all objects that can be managed on a network using SNMP. These objects are defined using a hierarchical namespace containing object identifiers (OIDs).

Which of the following best explains the role of confidentiality with regard to data at rest?

A.
Data can be accessed by anyone on the administrative network.
A.
Data can be accessed by anyone on the administrative network.
Answers
B.
Data can be accessed remotely with proper training.
B.
Data can be accessed remotely with proper training.
Answers
C.
Data can be accessed after privileged access Is granted.
C.
Data can be accessed after privileged access Is granted.
Answers
D.
Data can be accessed after verifying the hash.
D.
Data can be accessed after verifying the hash.
Answers
Suggested answer: C

Explanation:

Confidentiality with Data at Rest: Confidentiality is a core principle of data security, ensuring that data stored (at rest) is only accessible to authorized individuals. This protection is achieved through mechanisms such as encryption, access controls, and permissions.

Privileged Access: The statement 'Data can be accessed after privileged access is granted' aligns with the confidentiality principle, as it restricts data access to users who have been granted specific permissions or roles. Only those with the appropriate credentials or permissions can access the data.

Incorrect Options:

A . 'Data can be accessed by anyone on the administrative network.' This violates the principle of confidentiality by allowing unrestricted access.

B . 'Data can be accessed remotely with proper training.' This focuses on remote access rather than restricting access based on privileges.

D . 'Data can be accessed after verifying the hash.' This option relates more to data integrity rather than confidentiality.

A network engineer performed a migration to a new mail server. The engineer changed the MX record, verified the change was accurate, and confirmed the new mail server was reachable via the IP address in the A record. However, users are not receiving email. Which of the following should the engineer have done to prevent the issue from occurring?

A.
Change the email client configuration to match the MX record.
A.
Change the email client configuration to match the MX record.
Answers
B.
Reduce the TTL record prior to the MX record change.
B.
Reduce the TTL record prior to the MX record change.
Answers
C.
Perform a DNS zone transfer prior to the MX record change.
C.
Perform a DNS zone transfer prior to the MX record change.
Answers
D.
Update the NS record to reflect the IP address change.
D.
Update the NS record to reflect the IP address change.
Answers
Suggested answer: B

Explanation:

Understanding TTL (Time to Live):

TTL is a value in a DNS record that tells how long that record should be cached by DNS servers and clients. A higher TTL value means that the record will be cached longer, reducing the load on the DNS server but delaying the propagation of changes.

Impact of TTL on DNS Changes:

When an MX record change is made, it may take time for the change to propagate across all DNS servers due to the TTL setting. If the TTL is high, old DNS information might still be cached, leading to email being directed to the old server.

Best Practice Before Making DNS Changes:

To ensure that changes to DNS records propagate quickly, it is recommended to reduce the TTL value to a lower value (such as 300 seconds or 5 minutes) well in advance of making the changes. This ensures that any cached records will expire quickly, and the new records will be used sooner.

Verification of DNS Changes:

After reducing the TTL and making the change to the MX record, it is important to verify the propagation using tools like dig or nslookup.

Comparison with Other Options:

Change the email client configuration to match the MX record: Email clients generally do not need to match the MX record directly; they usually connect to a specific mail server specified in their settings.

Perform a DNS zone transfer prior to the MX record change: DNS zone transfers are used to replicate DNS records between DNS servers, but they are not related to the propagation of individual record changes.

Update the NS record to reflect the IP address change: NS records specify the DNS servers for a domain and are not related to MX record changes.

CompTIA Network+ study materials and DNS best practices.

Which of the following IP transmission types encrypts all of the transmitted data?

A.
ESP
A.
ESP
Answers
B.
AH
B.
AH
Answers
C.
GRE
C.
GRE
Answers
D.
UDP
D.
UDP
Answers
E.
TC P
E.
TC P
Answers
Suggested answer: A

Explanation:

Definition of ESP (Encapsulating Security Payload):

ESP is a part of the IPsec protocol suite used to provide confidentiality, integrity, and authenticity of data. ESP encrypts the payload and optional ESP trailer, providing data confidentiality.

ESP Functionality:

ESP can encrypt the entire IP packet, ensuring that the data within the packet is secure from interception or eavesdropping. It also provides options for data integrity and authentication.

ESP operates in two modes: transport mode (encrypts only the payload of the IP packet) and tunnel mode (encrypts the entire IP packet).

Comparison with Other Protocols:

AH (Authentication Header): Provides data integrity and authentication but does not encrypt the payload.

GRE (Generic Routing Encapsulation): A tunneling protocol that does not provide encryption.

UDP (User Datagram Protocol) and TCP (Transmission Control Protocol): These are transport layer protocols that do not inherently provide encryption. Encryption must be provided by additional protocols like TLS/SSL.

Use Cases:

ESP is widely used in VPNs (Virtual Private Networks) to ensure secure communication over untrusted networks like the internet.

CompTIA Network+ study materials on IPsec and encryption.

A network administrator notices interference with industrial equipment in the 2.4GHz range. Which of the following technologies would most likely mitigate this issue? (Select two).

A.
Mesh network
A.
Mesh network
Answers
B.
5GHz frequency
B.
5GHz frequency
Answers
C.
Omnidirectional antenna
C.
Omnidirectional antenna
Answers
D.
Non-overlapping channel
D.
Non-overlapping channel
Answers
E.
Captive portal
E.
Captive portal
Answers
F.
Ad hoc network
F.
Ad hoc network
Answers
Suggested answer: B

Explanation:

Understanding 2.4GHz Interference:

The 2.4GHz frequency range is commonly used by many devices, including Wi-Fi, Bluetooth, and various industrial equipment. This can lead to interference and degraded performance.

Mitigation Strategies:

5GHz Frequency:

The 5GHz frequency band offers more channels and less interference compared to the 2.4GHz band. Devices operating on 5GHz are less likely to encounter interference from other devices, including industrial equipment.

Non-overlapping Channels:

In the 2.4GHz band, using non-overlapping channels (such as channels 1, 6, and 11) can help reduce interference. Non-overlapping channels do not interfere with each other, providing clearer communication paths for Wi-Fi signals.

Why Other Options are Less Effective:

Mesh Network: While useful for extending network coverage, a mesh network does not inherently address interference issues.

Omnidirectional Antenna: This type of antenna broadcasts signals in all directions but does not mitigate interference.

Captive Portal: A web page that users must view and interact with before accessing a network, unrelated to frequency interference.

Ad Hoc Network: A decentralized wireless network that does not address interference issues directly.

Implementation:

Switch Wi-Fi devices to the 5GHz band if supported by the network infrastructure and client devices.

Configure Wi-Fi access points to use non-overlapping channels within the 2.4GHz band to minimize interference.

CompTIA Network+ study materials on wireless networking and interference mitigation.

Which of the following disaster recovery metrics is used to describe the amount of data that is lost since the last backup?

A.
MTTR
A.
MTTR
Answers
B.
RTO
B.
RTO
Answers
C.
RPO
C.
RPO
Answers
D.
MTBF
D.
MTBF
Answers
Suggested answer: C

Explanation:

Definition of RPO:

Recovery Point Objective (RPO) is a disaster recovery metric that describes the maximum acceptable amount of data loss measured in time. It indicates the point in time to which data must be recovered to resume normal operations after a disaster.

For example, if the RPO is set to 24 hours, then the business could tolerate losing up to 24 hours' worth of data in the event of a disruption.

Why RPO is Important:

RPO is critical for determining backup frequency and helps businesses decide how often they need to back up their data. A lower RPO means more frequent backups and less potential data loss.

Comparison with Other Metrics:

MTTR (Mean Time to Repair): Refers to the average time required to repair a system or component and return it to normal operation.

RTO (Recovery Time Objective): The maximum acceptable length of time that a computer, system, network, or application can be down after a failure or disaster occurs.

MTBF (Mean Time Between Failures): The predicted elapsed time between inherent failures of a system during operation.

How RPO is Used in Disaster Recovery:

Organizations establish RPOs to ensure that they can recover data within a timeframe that is acceptable to business operations. This involves creating a backup plan that meets the RPO requirements.

CompTIA Network+ study materials and certification guides.

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