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When reloading Gmail in Chrome, the web browser returns a 500 Error. As part of the troubleshooting process, Google support asks you to gather logs. How can this be accomplished?

A.
Chrome > Window Context Menu > More Tools > Developer Tools > Network Tab > Reload the page to replicate the error > ''Export HAR''
A.
Chrome > Window Context Menu > More Tools > Developer Tools > Network Tab > Reload the page to replicate the error > ''Export HAR''
Answers
B.
Admin.google.com > Reporting > Reports > Apps Reports > Gmail
B.
Admin.google.com > Reporting > Reports > Apps Reports > Gmail
Answers
C.
chrome://net-export > Start Logging to Disk > Confirm validity with https://netlog-viewer.appspot.com
C.
chrome://net-export > Start Logging to Disk > Confirm validity with https://netlog-viewer.appspot.com
Answers
D.
Chrome > Window Context Menu > More Tools > Task Manager > Screen Capture List of Running Processes
D.
Chrome > Window Context Menu > More Tools > Task Manager > Screen Capture List of Running Processes
Answers
Suggested answer: A

Explanation:

Open Developer Tools:

In Chrome, click the three dots menu (More).

Select 'More Tools' > 'Developer Tools'.

Replicate the Error:

Go to the 'Network' tab in Developer Tools.

Reload the Gmail page to replicate the 500 error.

Export HAR:

After the error is replicated, right-click on the network log.

Select 'Save all as HAR with content'.

Save the HAR file, which contains detailed logs of the network activity.

This file can then be provided to Google support for further analysis.

Google Workspace Admin Help: Troubleshooting Network Issues

Your company is using Google Workspace Business Standard. The company has five meeting rooms that are all registered as resources in Google Workspace and used on a daily basis by the employees when organizing meetings. The office layout was changed last weekend, and one of the meeting rooms is now a dedicated room for management. The CEO is complaining that anyone can book the room and requested this room to be used only by the management team and their executive assistants (EAs). No one else must be allowed to book it via Google Calendar. What should you do?

A.
As a super administrator, modify the room calendar sharing settings, and limit it to the management and EAs group.
A.
As a super administrator, modify the room calendar sharing settings, and limit it to the management and EAs group.
Answers
B.
Delete the room from Google Workspace resources, and suggest using a spreadsheet shared with the management and EAs only for the room schedule.
B.
Delete the room from Google Workspace resources, and suggest using a spreadsheet shared with the management and EAs only for the room schedule.
Answers
C.
As a super administrator, create a group calendar named ''Management Room,'' and share it only with the management and the EAs.
C.
As a super administrator, create a group calendar named ''Management Room,'' and share it only with the management and the EAs.
Answers
D.
Move the room resource to the management and EAs group so that only they can use it.
D.
Move the room resource to the management and EAs group so that only they can use it.
Answers
Suggested answer: A

Explanation:

Access Room Calendar Settings:

Navigate to the Google Admin console.

Go to Buildings and resources > Manage resources.

Find and select the specific meeting room.

Modify Sharing Settings:

Click on the room resource to open its settings.

Under 'Sharing settings,' restrict access to the management and EAs group.

Ensure only these groups have the permission to book the room.

Save Changes:

Save the updated settings to apply the new restrictions.

This ensures that only the designated group members can book the management room via Google Calendar.

Google Workspace Admin Help: Control Room Booking

You act as the Google Workspace Administrator for a company that has just acquired another organization. The acquired company will be migrated into your Workspace environment in 6 months. Management has asked you to ensure that the Google Workspace users you currently manage can efficiently access rich contact information in Workspace for all users. This needs to occur before the migration, and optimally without additional expenditure. What step do you take to populate contact information for all users?

A.
Bulk-upload the contact information for these users via CSV into the Google Directory.
A.
Bulk-upload the contact information for these users via CSV into the Google Directory.
Answers
B.
Use the Domain Shared Contacts API to upload contact information for the acquired company's users.
B.
Use the Domain Shared Contacts API to upload contact information for the acquired company's users.
Answers
C.
Provision and license Google Workspace accounts for the acquired company's users because they will need accounts in the future.
C.
Provision and license Google Workspace accounts for the acquired company's users because they will need accounts in the future.
Answers
D.
Prepare an uploadable file to be distributed to your end users that allows them to add the acquired company's user contact information to their personal contacts.
D.
Prepare an uploadable file to be distributed to your end users that allows them to add the acquired company's user contact information to their personal contacts.
Answers
Suggested answer: B

Explanation:

Prepare Contact Information:

Gather the contact details of the acquired company's users.

Format this information according to the Domain Shared Contacts API requirements.

Use the API to Upload Contacts:

Access the Google Cloud Platform console.

Enable the Admin SDK API for your project.

Use the Domain Shared Contacts API to programmatically upload the contacts.

This can be done via scripts or third-party tools that integrate with the API.

Verify and Sync:

Ensure that the contacts have been successfully uploaded.

Verify that users in your organization can access the rich contact information.

Using the Domain Shared Contacts API allows you to efficiently populate contact details without requiring additional expenditures or provisioning unnecessary accounts.

Google Workspace Admin Help: Domain Shared Contacts API

Your organization is about to expand by acquiring two companies, both of which are using Google Workspace. The CISO has mandated that strict 'No external content sharing' policies must be in place and followed. How should you securely configure sharing policies to satisfy both the CISO's mandate while allowing external sharing with the newly acquired companies?

A.
Allow external sharing of Drive content for the IT group only.
A.
Allow external sharing of Drive content for the IT group only.
Answers
B.
Create a Drive DLP policy that will allow sharing to only domains on an allowlist.
B.
Create a Drive DLP policy that will allow sharing to only domains on an allowlist.
Answers
C.
Use shared drives to store the content, and share only individual files externally.
C.
Use shared drives to store the content, and share only individual files externally.
Answers
D.
Let users share files between the two companies by using the 'Trusted Domains' feature. Create an allowlist of the trusted domains, and choose sharing settings for the users.
D.
Let users share files between the two companies by using the 'Trusted Domains' feature. Create an allowlist of the trusted domains, and choose sharing settings for the users.
Answers
Suggested answer: D

Explanation:

Access Admin Console: Log in to the Google Admin console.

Navigate to Sharing Settings: Go to Apps > Google Workspace > Drive and Docs > Sharing settings.

Set Up Trusted Domains: Enable the Trusted Domains feature and add the domains of the newly acquired companies to the allowlist.

Adjust Sharing Settings: Configure the sharing settings to restrict external sharing but allow sharing with the trusted domains. This ensures compliance with the CISO's mandate while enabling collaboration with the newly acquired companies.

Communicate Changes: Inform all users about the new sharing policies and the specific domains they are allowed to share content with.

Monitor Compliance: Regularly monitor sharing activities to ensure compliance with the new policies and make adjustments as necessary.

Google Workspace Admin Help - Sharing Settings

Google Workspace Admin Help - Allowlist Trusted Domains

Your company is using Google Workspace Enterprise Plus, and the Human Resources (HR) department is asking for access to Work Insights to analyze adoption of Google Workspace for all company employees. You assigned a custom role with the work Insights permission set as ''view data for all teams'' to the HR group, but it is reporting an error when accessing the application. What should you do?

A.
Allocate the ''view data for all teams'' permission to all employees of the company.
A.
Allocate the ''view data for all teams'' permission to all employees of the company.
Answers
B.
Confirm that the Work Insights app is turned ON for all employees.
B.
Confirm that the Work Insights app is turned ON for all employees.
Answers
C.
Confirm in Security > API controls > App Access Controls that Work Insights API is set to ''unrestricted.''
C.
Confirm in Security > API controls > App Access Controls that Work Insights API is set to ''unrestricted.''
Answers
D.
Confirm in Reports > BigQuery Export that the job is enabled.
D.
Confirm in Reports > BigQuery Export that the job is enabled.
Answers
Suggested answer: B

Explanation:

Access Admin Console: Log in to the Google Admin console.

Navigate to Work Insights Settings: Go to Apps > Additional Google services > Work Insights.

Turn On Work Insights: Ensure that the Work Insights app is enabled for all employees in the organization.

Verify Permissions: Confirm that the custom role with ''view data for all teams'' permission is correctly assigned to the HR group.

Test Access: Ask HR users to try accessing Work Insights again to ensure that the error is resolved.

Monitor and Review: Monitor the access and usage to ensure that HR can analyze the adoption of Google Workspace without further issues.

Google Workspace Admin Help - Turn Work Insights On or Off

Google Workspace Admin Help - Work Insights Permissions

A disgruntled employee has left your company and deleted all their email messages and files in Google Drive. The security team is aware that some intellectual property may have surfaced on a public social media site. What is the first step to start an investigation into this leak?

A.
Delete the user's account in the Admin Console.
A.
Delete the user's account in the Admin Console.
Answers
B.
Transfer data between end user Workspace accounts.
B.
Transfer data between end user Workspace accounts.
Answers
C.
Instruct a Google Vault admin to create a matter, and place all the user data on 'hold.'
C.
Instruct a Google Vault admin to create a matter, and place all the user data on 'hold.'
Answers
D.
Use Google Vault to export all the user data and share among the security team.
D.
Use Google Vault to export all the user data and share among the security team.
Answers
Suggested answer: C

Explanation:

Access Google Vault: The Vault admin should log in to Google Vault.

Create a New Matter: In Google Vault, create a new matter specifically for this investigation related to the disgruntled employee.

Place Data on Hold: Place all the user's email and Drive data on hold to ensure it is preserved. This prevents the data from being permanently deleted or altered.

Search for Data: Use Google Vault's search functionality to locate relevant emails and documents that may pertain to the leak.

Export Data if Needed: If necessary, export the preserved data for further analysis and review by the security team.

Collaborate with Security Team: Share the findings with the security team to aid in their investigation of the data leak.

Google Vault Help - Create and Manage Matters

Google Vault Help - Place Data on Hold

Your company has numerous locations throughout the world. Each of these locations has multiple office managers that field questions from employees through an email alias. Some questions have not been answered by an office manager How can you create a system to assign conversations to different receptionists using Workspace?

A.
Create a Google Groups Collaborative Inbox.
A.
Create a Google Groups Collaborative Inbox.
Answers
B.
Use App Script to design a ticketing system that marks conversation ownership.
B.
Use App Script to design a ticketing system that marks conversation ownership.
Answers
C.
Contract with a third-party solution, such as ServiceNow.
C.
Contract with a third-party solution, such as ServiceNow.
Answers
D.
Create Google Tasks and assign them to receptionists to address unanswered questions.
D.
Create Google Tasks and assign them to receptionists to address unanswered questions.
Answers
Suggested answer: A

Explanation:

Access Admin Console: Log in to the Google Admin console.

Create a Group: Navigate to Groups and create a new group. Choose the 'Collaborative Inbox' option for the group type.

Configure Group Settings: Set the appropriate permissions for the group, allowing office managers to assign conversations to receptionists.

Add Members: Add the office managers and receptionists to the group.

Training and Documentation: Provide training and documentation to the office managers and receptionists on how to use the Collaborative Inbox to assign and manage conversations.

Monitor and Adjust: Regularly monitor the usage of the Collaborative Inbox to ensure questions are being assigned and addressed in a timely manner, making adjustments as necessary.

Google Workspace Admin Help - Create and Use a Collaborative Inbox

Google Groups Help - About Collaborative Inboxes

As the Workspace Administrator, you have been asked to enable the help desk team to share incoming support requests from end users The help desk team has ten users who need to respond to support requests that are sent to a help desk email address. The users must be able to respond by email and assign ownership of tickets. Finally, the help desk team is highly mobile and will need to manage help desk tickets from their mobile devices. How would you provide this functionality for the help desk team?

A.
Configure a Google Group as a collaborative inbox, and assign the required Groups permissions to the help desk team members.
A.
Configure a Google Group as a collaborative inbox, and assign the required Groups permissions to the help desk team members.
Answers
B.
Create a help desk Workspace mail account, and set the help desk team as mail delegates to the help desk account.
B.
Create a help desk Workspace mail account, and set the help desk team as mail delegates to the help desk account.
Answers
C.
Create the help desk group as a Q&A Group, and add the 'Manager role to the help desk team users.
C.
Create the help desk group as a Q&A Group, and add the 'Manager role to the help desk team users.
Answers
D.
In Google Drive, create a help desk request form, and give the help desk team the ability to view the inbound requests.
D.
In Google Drive, create a help desk request form, and give the help desk team the ability to view the inbound requests.
Answers
Suggested answer: A

Explanation:

To enable the help desk team to manage incoming support requests, the most efficient solution is to configure a Google Group as a collaborative inbox. This setup allows the team to respond to emails, assign ownership of tickets, and collaborate effectively. Collaborative inboxes are designed for such use cases and provide the necessary functionality, including mobile access, without requiring additional third-party tools.

Google Workspace Admin Help - Set up a collaborative inbox

Your company is using Google Workspace Business Plus edition, and the security team has reported several unsuccessful attempts to sign in to your Google Workspace domain from countries where you have no local employees. The affected accounts are from several executives in the main office.

You are asked to take measures to mitigate this security risk. Although budget is not a concern, your company prefers a minimal financial outlay to fix the issue, which you are tasked with managing. Which two solutions would help you mitigate the risk at minimal cost?

Choose 2 answers

A.
Deploy 2-Step Verification for all users who have security keys.
A.
Deploy 2-Step Verification for all users who have security keys.
Answers
B.
Deploy Google Cloud Armor on a dedicated project, and create a rule to allow access to Google Workspace only from specific locations.
B.
Deploy Google Cloud Armor on a dedicated project, and create a rule to allow access to Google Workspace only from specific locations.
Answers
C.
Upgrade to Google Workspace Enterprise Plus for all accounts, and define Context-Aware Access levels to only a list of countries where the company has employees.
C.
Upgrade to Google Workspace Enterprise Plus for all accounts, and define Context-Aware Access levels to only a list of countries where the company has employees.
Answers
D.
Subscribe to Cloud Identity Premium for all accounts, and define Context-Aware Access levels to only a list of countries where the company has employees.
D.
Subscribe to Cloud Identity Premium for all accounts, and define Context-Aware Access levels to only a list of countries where the company has employees.
Answers
E.
For all executives, create new accounts with random characters to match Google best practices, migrate data from the former accounts, and then delete them.
E.
For all executives, create new accounts with random characters to match Google best practices, migrate data from the former accounts, and then delete them.
Answers
Suggested answer: A, D

Explanation:

To mitigate the security risk of unauthorized sign-in attempts from countries without local employees, two effective and cost-efficient solutions are:

A . Deploy 2-Step Verification for all users who have security keys. This enhances account security by requiring an additional verification step, reducing the risk of unauthorized access.

D . Subscribe to Cloud Identity Premium for all accounts and define Context-Aware Access levels to allow access only from specific countries where the company has employees. This adds an additional layer of security by controlling access based on geographic location.

These solutions are effective in enhancing security while minimizing financial outlay compared to other options like upgrading to Enterprise Plus.

Google Workspace Admin Help - Set up 2-Step Verification

Google Workspace Admin Help - Context-Aware Access

As a Google Workspace administrator for your organization, you are tasked with identifying how users are reporting their messages---whether spam, not spam, or phishing---for a specific time period. How do you find this information?

A.
Open Admin Console > Security > Dashboard > User Reports.
A.
Open Admin Console > Security > Dashboard > User Reports.
Answers
B.
Open Admin Console > Security > Dashboard > Spam Filter- Phishing.
B.
Open Admin Console > Security > Dashboard > Spam Filter- Phishing.
Answers
C.
Use Reports API to query user Gmail activity.
C.
Use Reports API to query user Gmail activity.
Answers
D.
Open Admin Console > Reporting > Email Log Search.
D.
Open Admin Console > Reporting > Email Log Search.
Answers
Suggested answer: C

Explanation:

To identify how users are reporting their messages---whether spam, not spam, or phishing---for a specific time period, you should use the Reports API to query user Gmail activity. This API provides detailed reporting capabilities, allowing administrators to retrieve specific data about user actions regarding email classification.

Google Workspace Admin Help - Reports API overview

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