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Question 35 - BAP18 discussion

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A company is reviewing its critical success factors and key performance indicators So far. it has key performance indicators for the following:

* The time to deliver orders for products

* Consumer satisfaction with products.

* Wastage in product production.

* The qualifications of production employees

Which area of Kaplan and Norton's balanced business scorecard has NOT been considered?

A.
Learning and growth
Answers
A.
Learning and growth
B.
Internal business process.
Answers
B.
Internal business process.
C.
Customer.
Answers
C.
Customer.
D.
Financial
Answers
D.
Financial
Suggested answer: A

Explanation:

This area focuses on improving the organization's capabilities through investments in employee training and development, technology, and organizational development. It is important to ensure that the organization is making investments in these areas to ensure long-term growth and success.

asked 16/09/2024
MARTIN WEAVER
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