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Question 35 - BAP18 discussion
A company is reviewing its critical success factors and key performance indicators So far. it has key performance indicators for the following:
* The time to deliver orders for products
* Consumer satisfaction with products.
* Wastage in product production.
* The qualifications of production employees
Which area of Kaplan and Norton's balanced business scorecard has NOT been considered?
A.
Learning and growth
B.
Internal business process.
C.
Customer.
D.
Financial
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