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Question 1

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The following is an excerpt from a job advert tor a Business Analyst "We are seeking an experienced Business Analyst to assist us in the development of formal written proposals. detailing t

Question 2

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EcoBags is a company that designs and makes eco-friendly shopping bags foe various clients An Internal analysis of the business has revealed the following information about the company. a) Recent i

Question 3

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Question 4

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A large consultancy organization has assigned its B

Question 5

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George and Laura are responsible for the marking strategy in a company vinyl records and cassette tapes online. George feels that the company should focus its marking solely on people aged over 50,

Question 6

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A business analyst has been assigned to help develop a plan for expanding a business that produces software for mobile phones and has interview he managing director to understand his perspective reg

Question 7

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Marketing is primarily concerned with the 4Ps: product, promotion, price and price. The institute of Analysis (IoA) offers qualification in system analysis. A number of interviews have been held wit

Question 8

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A local council has decided to completely redesign the way it provides library lending services: it plans to stop lending books and move towards an entirety online e-book lending model Four activiti

Question 9

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The following planning activity has been identified in a consensus BAM for a company that makes clothes: 'P4 - Define marketing strategy' Which of the following is an enabling activity linked to t

Question 10

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A local council wishes to improve its housing allocation process. The following notes were made by the head of housing about the current process. Housing application decision are made using a set o

Related questions

The innovation center of accompany has created a new reporting tool. The senior management initially supported its introduction into the business; however. End users in one business area are unwilling to adopt the new tool, as they perceive that it is unnecessary. One of the end users in this business area has been very vocal and has been rallying support from others through a corporate social media tool. End users In other business are also beginning to question whether they should adopt the tool and raising this issue with their managers. The sponsor has fully supported the decision to go ahead with the new loot, but senior management is now questioning his decision, due to comments from the operational staff How would the end users be classified on a power/interest grid?

A business case is being created for a new, automated auditing system that will improve the IT department’s ability to record and monitor all the computing devices used across the organisation. The sponsor of the project is keen to get a better idea of the financial implications of the project and has asked for the simplest calculation possible. This calculation should consider the tangible costs and tangible benefits of the project, as well as showing when it will have saved the department as much as it has cost. Which of the following investment appraisal calculations has the sponsor asked for?

BuildCo is small building company with the stall. The owner to reduce time spent on administration by simplifying the company’s paperwork. This paperwork includes provides quotes and invoices, as well as managing orders and receipts for building materials. Most of the paperwork is completed manually and copies are stored in filing cabinets. However, quotes and invoices are produced on a word processor and the stored on a computer, with printed copies also stored in the filing cabinets. The owner is not sure that all the current paperwork is necessary. Which investigation technique would be MOST effective in establishing the need for item of paperwork?

A business analyst working for a manufacturing company has been asked to support a new initiative to review and redesign the company’s Process, enabling it is increase its production and expand into overseas markets. He is working in a team of business analytics and has been asked to do the following: a) Assist in the evaluation of the benefits defined in the benefits plan b) Lead requirements elicitation and clarification activities c) Deliver coaching, training and ongoing support for any changes to existing processes. Once the business analyst has completed these activities, which parts of the Business Change lifecycle will he have supported-?

Paula is a business analyst working for a small bespoke furniture manufacturing company. The newly appointed chief executive, Beverly, has asked Paula to lead an initiative to refresh and restate (where necessary) the organization’s plan for the next financial year. Paula recently led a planning worksope with senior managers and has made the following notes about issues raised in the worshop: The company…. a) Aims to supply 10% of the local bespoke furniture market by the end of the financial year. b) Will Invest In local radio advertising and appoint a creative team to develop an appropriate advertisement c) Will await the final draft of the annual accounts before considering investing in a new range of high-tech chairs. d) Will adopt new 3D printing technologies to gain an advantage when quoting for bespoke furniture designs e) Recognises that bespoke furniture will always be more expensive than mass-produced, standard furniture Which of these notes will go into her MOST analysis?

ParcelGo is a distribution company. Parcels arrive at its warehouse, where the inbound team use handheld barecode scanners to acknowledge their receipt. Parcels are then loaded onto pallets for onward distribution. A project as been commissioned to replace the labour-intensive process and introduce a fullyautomated system ha reads he barecodes pf parcels as they pass along a coveryor belt, automatically delivering to the correct area of the warehouse for onward distribution. Staff from the inbound have informed their manager that about 30% of parcels either do not have barcodes, or the barcodes are obscured. The team currently resolves this issue manually. But the concerned that the new automated system will be able to do this. The staff members are also worried the system will make their roles redundant. Using a holist approach, which element of the POPIT model need further investigation in order to address the team‘s concerns?

It services has commissioned a new desktop PC replacement project that has been funded and running for three months, with a fully-engaged sponsor and programme manager appointed. The head of IT service has not involve beyond the initial project start-up interviews and has not been invited to any of the project meetings. position on the power/interest grid does the head of IT services currently occupy?

A Business Analyst is reviewing the stakeholder management strategy for a high profile I Human Resources (HR) protect. Following an organizational restructure, Harvey's role has changed from Director of Operations to Director of HR and he has Inherited sponsorship of the project. Harvey was previously involved in the project, but had little interest because his focus was on the Operational Projects that he sponsored. Which of the following sets of stakeholder management strategies represent appropriate approaches for Harvey; firstly for when the project started and secondly now that his role has changed?

A company produces kitchens to order. Customers specify the design of the kitchen by using a computer-aided design tool, provided on the company’s website. The tool allows customers to select products, such as cabinets and cookers, and place them into a floor plan of the kitchen that they have specified. Once the customer confirms the design, an order is placed and the customer is given a planned installation date for the kitchen. The company orders the raw materials for the kitchen and the kitchen is built by its skilled carpenters The customer can track the progress of the build on the Internet. If the kitchen Is likely to be delivered later than originally promised, a control action is taken to bring it back on schedule A Business Activity Model (BAM) developed for the company has 'sell bespoke kitchens' as its doing activity. Which of the following activities would be directly linked by a logical dependency arrow to or from this doing activity?

A group of stakeholders at FlyMe travel operators are in a meeting to discus the Business Activity Model (BAM) for a new subsidiary business. They are planning to launch a new offering, which will offer flight bundle’ packages for organization that regularly need to send their staff overseas. The following activities have been identified so far: a) Monitor flight bundle' sates b) Sell "night bundles* c) Determine demand amongst existing customers d) Identify potential airline earners e) Determine 'flight bundle' locations, f) Define bundle pricing. Although the Operations Director for FlyMe is supportive of the new business proposition, she is not entirely convinced there is a gap in the market, nor is she confident that the idea will be profitable. With these concerns in mind, which planning activities will she be keen to ensure are discussed before the meeting ends?

Question 36 - BAP18 discussion

The management of a chain of hotels has decided that one of its Critical Success Factors (CSF) is to provide excellent customer service'. The following measures have been suggested:

a) The number of customers who make use of their m-room mini bar

b) The percentage of customers who use the leisure facilities

c) The number of customers who complain.

d) The percentage of customers who join the hotel loyalty scheme

e) The percentage of customers who return

Which of these are appropriate Key Performance indicators (KPIs) for the GSF 'provide excellent customer service?

a, b and e.

b. c and d.

c. d and e

a. c and e.

Show Answer

asked 16/09/2024

Son Pham Hong

44 questions

Your answer: A B C D

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