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Question 103 - Professional Google Workspace Administrator discussion

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A user is reporting that after they sign in to Gmail, their labels are not loading and buttons are not responsive. What action should you take to troubleshoot this issue with the user?

A.
Collect full message headers for examination.
Answers
A.
Collect full message headers for examination.
B.
Check whether the issue occurs when the user authenticates on a different device or a new incognito window.
Answers
B.
Check whether the issue occurs when the user authenticates on a different device or a new incognito window.
C.
Check whether a ping test to service.gmail.com (pop.gmail.com or imap.gmail.com) is successful.
Answers
C.
Check whether a ping test to service.gmail.com (pop.gmail.com or imap.gmail.com) is successful.
D.
Check whether traceroute to service.gmail.com (pop.gmail.com or imap.gmail.com) is successful.
Answers
D.
Check whether traceroute to service.gmail.com (pop.gmail.com or imap.gmail.com) is successful.
Suggested answer: B

Explanation:

Testing on Different Device or Incognito Window:

This helps determine if the issue is related to the user's current device, browser, or cached data.

Incognito mode runs a clean session without extensions or cached data, which can help identify if browser settings or cache are causing the issue.

Steps to Test:

Ask the user to sign in to Gmail on a different device (e.g., another computer or mobile phone).

Alternatively, instruct the user to open a new incognito or private browsing window in their browser and sign in to Gmail.

Observe if the problem persists in these different environments.

Google Workspace Admin Help: Troubleshoot Gmail Issues

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asked 18/09/2024
Dilip Kumar
37 questions
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