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Question 113 - Professional Google Workspace Administrator discussion

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A user reached out to the IT department about a Google Group that they own: [email protected]. The group is receiving mail, and each message is also delivered directly to the user's Gmail inbox. The user wants to be able to reply to messages directly from Gmail and have them sent on behalf of the group, not their individual account. Currently, their replies come from their individual account. What would you instruct the user to do?

A.
Create a new content compliance rule that matches the user's outgoing messages with the group copied, and have it modify the sender to be the group address.
Answers
A.
Create a new content compliance rule that matches the user's outgoing messages with the group copied, and have it modify the sender to be the group address.
B.
Add the group as an email address that can be sent from within Gmail, and verify that the user has access. They can then choose to reply from the group.
Answers
B.
Add the group as an email address that can be sent from within Gmail, and verify that the user has access. They can then choose to reply from the group.
C.
Add the user's individual account as a delegate to the group's inbox. They can then toggle between the accounts and use the Gmail interface on behalf of the group.
Answers
C.
Add the user's individual account as a delegate to the group's inbox. They can then toggle between the accounts and use the Gmail interface on behalf of the group.
D.
Set the group address to be the default sender within the group's posting policies.
Answers
D.
Set the group address to be the default sender within the group's posting policies.
Suggested answer: B

Explanation:

Send from Group Email:

To send emails on behalf of a group, users must add the group's email address to their Gmail account and verify access.

This allows them to select the group email as the sender when composing or replying to messages.

Steps to Add Group Email:

The user should go to their Gmail settings by clicking the gear icon and selecting 'See all settings'.

Navigate to the 'Accounts and Import' tab.

Under 'Send mail as,' click 'Add another email address'.

Enter the group email address ([email protected]) and follow the verification process, which may involve receiving and entering a confirmation code.

Once verified, the user can select the group email address from the 'From' dropdown menu when composing or replying to messages.

Google Workspace Admin Help: Send Emails from a Group Alias

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asked 18/09/2024
Keenan Bragg
41 questions
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