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Question 73 - Certified B2C Solution Architect discussion

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An electronics company operates its website on B2C Commerce. The company recently decided to update its Customer Service portal from a homegrown solution to Service Cloud in order to take advantage of Assisted Order Placement through the 'Order on Behalf of feature in the Service Cloud console.

The company currently has 3 million customer records in its B2C Commerce database that need to be migrated into Service Cloud.

How should a Solution Architect manage the export from B2C Commerce-and import the initial batch of customer records into Service

Cloud in an efficient manner?

A.
Use Business Manager to export and Data Loader to import the 3 million records into Service Cloud.
Answers
A.
Use Business Manager to export and Data Loader to import the 3 million records into Service Cloud.
B.
Use the Streaming API to push the 3 million customer records from B2C Commerce to Service Cloud.
Answers
B.
Use the Streaming API to push the 3 million customer records from B2C Commerce to Service Cloud.
C.
Use the Salesforce REST API to import the 3 million records into Service Cloud.
Answers
C.
Use the Salesforce REST API to import the 3 million records into Service Cloud.
D.
Use the Commerce Cloud REST API to import the 3 million records into Service Cloud.
Answers
D.
Use the Commerce Cloud REST API to import the 3 million records into Service Cloud.
Suggested answer: A

Explanation:

Business Manager is a web-based tool that allows B2C Commerce administrators to export customer data in CSV format. Data Loader is a desktop tool that allows Salesforce administrators to import data in CSV format into Service Cloud. This is an efficient way to migrate a large batch of customer records from one system to another.

Reference: https://documentation.b2c.commercecloud.salesforce.com/DOC1/topic/com.demandware.dochelp/BusinessManager/BusinessManager.html https://help.salesforce.com/s/articleView?id=sf.data_loader.htm&type=5

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asked 23/09/2024
Bart Sandifort
35 questions
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