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Question 78 - Certified B2C Solution Architect discussion

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A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront.

Which two actions should a Solution Architect take to ensure agents can use the 'Order on Behalf of' functionality?

Choose 2 answers

A.
Apply the 'Order on Behalf of permission set to Service Cloud users.
Answers
A.
Apply the 'Order on Behalf of permission set to Service Cloud users.
B.
Verify that the permissions for the B2C Commerce account support 'Order on Behalf of'.
Answers
B.
Verify that the permissions for the B2C Commerce account support 'Order on Behalf of'.
C.
Verify that agents have a user record in Service Cloud and an account created in B2C Commerce.
Answers
C.
Verify that agents have a user record in Service Cloud and an account created in B2C Commerce.
D.
Configure agents to use SSO between B2C Commerce and Service Cloud.
Answers
D.
Configure agents to use SSO between B2C Commerce and Service Cloud.
Suggested answer: B, C

Explanation:

To enable the 'Order on Behalf of' functionality, the B2C Commerce account must have the 'Order on Behalf of' permission enabled and the 'Customer Service' role assigned. The agents must also have a user record in Service Cloud and an account created in B2C Commerce with the same email address.

Reference: https://help.salesforce.com/s/articleView?id=sf.b2c_service_cloud_connector_order_on_behalf_of.htm&type=5

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asked 23/09/2024
Marc Aurele ALLOTCHENOU
36 questions
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